JESABELLE Z. LUAY
Purok Malinawon * Barangay Magugpo East
Tagum City, Davao del Norte 8100
Substantial experience and outstanding skills in customer service with eight months experience as
a technical support representative and four months experience as sales representative.
Accustomed to working in fast-paced environments with the ability to think quickly and assist
customer to help resolve their issues/concerns.
Willing to be train on any online job.
Technical Support Representative Tier 2, Sutherland Global Services (Account Name: Soft Card
formerly ISIS Mobile Wallet Application), August 2013-April 2014
Assist customer in activating their mobile wallet application as well as with other concerns like
having a problem linking their card to the wallet or if the wallet won’t work during a tap payment
on a contactless payment terminal.
Create ticket for customer’s different issues to be sent to our higher technical support or what we
called our back end team for them to assist us in giving solution to the customer’s issue/concern.
Send and read emails regarding the updates and resolution to the customer’s issue/concern.
We do outbound call for customers to follow up if the resolution went through or to give out the
resolution of the issue if customer can be reached through phone.
Sales Representative and Customer Service Representative, IBEX Global Solution (Account Name: 1-
800-Flowers.com) April 2014-September 2014
Take customer’s order for different flower arrangement for different occasions.
Communicate with florist or with the flowers shop who made the order if ever there are some
problems with the flowers delivered to the recipient.
Assist customers who are calling to complain about their orders that were not delivered or
St. Mary’s College of Tagum
Bachelor of Science in Nursing
School Year 2006-2009
ACES College of Tagum
Housekeeping NC II
School Year 2013