Customer Service Sales Representative

JESABELLE Z. LUAY

Purok Malinawon * Barangay Magugpo East

Tagum City, Davao del Norte 8100

091********/(084-***-****

*************@*****.***

QUALIFICATION

Substantial experience and outstanding skills in customer service with eight months experience as

a technical support representative and four months experience as sales representative.

Accustomed to working in fast-paced environments with the ability to think quickly and assist

customer to help resolve their issues/concerns.

Willing to be train on any online job.

WORK EXPERIENCE

Technical Support Representative Tier 2, Sutherland Global Services (Account Name: Soft Card

formerly ISIS Mobile Wallet Application), August 2013-April 2014

Assist customer in activating their mobile wallet application as well as with other concerns like

having a problem linking their card to the wallet or if the wallet won’t work during a tap payment

on a contactless payment terminal.

Create ticket for customer’s different issues to be sent to our higher technical support or what we

called our back end team for them to assist us in giving solution to the customer’s issue/concern.

Send and read emails regarding the updates and resolution to the customer’s issue/concern.

We do outbound call for customers to follow up if the resolution went through or to give out the

resolution of the issue if customer can be reached through phone.

Sales Representative and Customer Service Representative, IBEX Global Solution (Account Name: 1-

800-Flowers.com) April 2014-September 2014

Take customer’s order for different flower arrangement for different occasions.

Communicate with florist or with the flowers shop who made the order if ever there are some

problems with the flowers delivered to the recipient.

Assist customers who are calling to complain about their orders that were not delivered or

delivered wrong.

EDUCATION

College

St. Mary’s College of Tagum

Bachelor of Science in Nursing

School Year 2006-2009

Vocational Course

ACES College of Tagum

Housekeeping NC II

School Year 2013

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