Customer Service Representative

MARGARET SMITHWICK

• • **************@*****.***

*** ********** ****., **********, ** 23320 775-***-****

Customer Service Representative w ith over 18 years in a f ast paced, deadline - driven environment. Excelling at p re - sale customer

experience and post-sale c ustomer s upport. R esults - driven, people person who is patient and empathetic, possessing a s o li d background in

conflict resolution and customer care. Desire a Customer Service role.

Work Experience

January 2013 – January 2015

Multi-Color Corporation (Formerly York Label)

Chesapeake, VA

Customer Service Representative

Served as the main liaison between customers, sales team and management.

Ensured superior customer experience by coordinating prompt organization of all customer requests, including order entry, scheduling

delivery dates, current and future inventory, order maintenance, and customer inquir ies and complaints, professionally and efficiently.

Inventory tracking and distribution planning.

Used Radius ERP system for order input and inventory management.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Built long-term customer relationships.

Routinely answered customer questions regarding merchandise and pricing.

September 2010 – January 2013

York Label (Formerly Southern Atlantic Label)

Customer Service Representative Chesapeake, VA

Served as the main liaison between customers, sales team, and management.

Ensured superior customer experience by coordinating prompt organization of all customer requests, including order entry, scheduling

delivery dates, current and future inventory, order maintenance, and customer inquiries and complaints, professional ly and efficiently.

Used Vision/Radius ERP system for order input and inventory management .

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Built long-term customer relationships.

Routinely answered customer questions regarding merchandise and pricing.

April 1996 – September 2010

Southern Atlantic Label

Customer Service Representative Chesapeake, VA

Served as the main liaison between customers, sales team, and management.

Ensured superior customer experience by coordinating prompt organization of all customer requests, including order entry, scheduling

delivery dates, current and future inventory, order maintenance, and customer inquiries and complaints, professional ly and efficiently.

Used Prism ERP system for order input and inventory management.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Built long-term customer relationships.

Skills

Prism

Radius

Vision

Microsoft Excel, Outlook, and Word

Strong client relations

Education

High School Diploma: 1980

Western Branch High School - Chesapeake, VA

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