Technical Writer Management

Kimberly A. Klemm 706-***-****

**** ********** *** **********@*****.***

Charleston SC 29414

Summary

Technical Writer/Process Developer with ten years experience in various

industries developing technical materials for instruction, audit, and business

requirements. I also have four years documentation management experience

and technical publications work with communications documentation. My work

history includes both contracting positions and corporate employment.

Areas of Expertise/Core Competencies

Editing

Microsoft Office (Including Visio)

Technical Writing

Software Documentation-APS, IMS

Final Cut Pro

Power Point

Snag-It

Lean Processes

Procedure Writer

RoboHelp

Non-IT experience with Cloud Computing

Experience

December 2013- November 2014

Assurant Specialty Properties

Technical Writer (Contractor)

• Write and edit procedures for employee manuals

• Manage workflow of communications process

• B2B Web Help editing and publishing external client information for internal company use

May 2013- present

Freelance Technical Writer

Articles and Handbooks written on: Business IT, Cloud Computing, Quality

Assurance for Energy, IT

Product description/marketing technical and software articles designed for

information leading to customer engagement

April 2010 – May 2013

Boeing Commercial Airplanes.

Technical Publications Specialist (Employee)

• Developed and administrated a Communication Documentation system for

Manufacturing Engineering.

• Processed and developed integration documentation from a legacy

company system into a common Quality Management System.

• Designed, coordinated, and developed processes for editing of

manufacturing processes.

September 2009 – April 2010

Global Aeronautica

Technical Writer (Contractor)

• Developed and created the processes and procedures for Manufacturing

Engineering.

• Played a pivotal role in establishing a process review council for

Manufacturing Engineering.

November 2005 – September 2009

TPG Enterprises

Instructional Systems Design Consultant (Employee- SubContractor)

Managed and developed projects for major clients including: Kellogg, Elan

Pharmaceuticals, Capsugel, and Louisiana Pacific. Project responsibilities

included:

• Creating and editing of training videos and video scripts.

• Producing training videos for floor level factory positions.

• Designing, developing, writing, and editing personnel training materials

(including illustrations, study guides, knowledge and performance checks,

answer keys, procedures, and supporting materials for individual and

classroom presentation).

• Conducting client interviews for data gathering and analysis.

• Developing and writing instructional course material for two Transportation

Logistics courses for Durham Logistical College, London, England.

• Developing job qualification manuals for five different lines of production

(Pharmaceutical and Food Products).

• Editing entire sets of technical training manuals for eight different

positions.

• Developing Loss Prevention Manual to supplement new Loss Prevention

Program.

Education

Southern Wesleyan University-2009

• BS – Major – Business Management

Minors – Psychology, Marketing

Additional Training

• Media Technology Associates -- Basic Certification in Final Cut Pro, Basic

Certification in Flash programming

• Six Sigma White Belt Certification

• FEMA Technical Writer Certification

Contact this candidate