Customer Service Sales

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JENNIFER JOIECE M. TUVIDA

Registered Nurse

Phone: 092*-*******

Email: *********@*****.***

Objective To secure a challenging position where I can effectively

contribute my skills which offers professional growth

Summary

A highly trained professional with vast and proven years of experience in

handling government tasks and duties relating to foreign affairs relations;

has the ability for facilitating and spearheading investigations and

analysis on documents and other papers submitted by suspicious persons

applying for multiple entry VISAs and migration passes; can handle jobs and

duties with above-average results; can do more than assigned tasks; has

knowledge in all aspects of developing and managing liaison records; has

established meetings with high ranking officials in order to achieve goals.

Skills

. Exceptional knowledge of current Immigration law, policy, procedures,

guide-lines and specialised laws on foreign affairs

. Remarkably talented and resourceful Visa & Passport Supervisor with

more than 3yrs experience in assisting administrators and executives

. Advanced skills in Microsoft Office Applications - Windows 2003/2007

(Word,

Excel, PowerPoint, Outlook and the Internet)

. Great knowledge of office practices and procedures, business

correspondence,

recordkeeping systems and telephone etiquette.

Work History

Visa and Passport Supervisor

INDIAN EMBASSY

VIP BLS INTERNATIONAL

Abu Dhabi

March 2011- Nov 2014

. Provided high quality, efficient and non-discriminatory visa and

passport application processing

. Advised customers on all immigration law, policy and procedures

. Assessed and decided on all types of immigration applications for

permits and visas

. Maintained knowledge and interpretation of passport regulations and

procedures

. Confirmed passport file documents after determining all requirements

had been properly completed

. Conducted research into passport and confirmed the documents submitted

by individuals to obtain citizenship

. Analysed and directed passport problems, conducting file searches if

necessary.

. Informed customers of disqualifications in the applications due to

lack of documents

. Conducted training on passport and visa services and analysis to newly

hired passport and visa specialists

Customer Service Representative

CONVERGYS PHILIPPINES

2010-2011

. Obtains client information by answering telephone calls; interviewing

clients; verifying information.

. Maintains and improves quality results by adhering to standards and

guidelines; recommending improved procedures.

. Deliver prepared sales scripts to persuade potential customers to

purchase a product or service

. Updates job knowledge by studying new product descriptions;

participating in educational opportunities.

. Determines eligibility by comparing client information to

requirements.

. Informs clients by explaining procedures; answering questions;

providing information.

. Establishes policies by entering client information; confirming

pricing.

. Document all call information according to standard operating

procedures

. Enter new customer infos into system and update existing customer

information

. Identify and escalate priority issues & route calls to appropriate

resource

. Maintain customer/potential customer data bases

Sales Executive and Customer Service Representative

STREAM GLOBAL SERVICES

2009

. Selling / marketing of DELL computers and accessories available for

Philippine market

. Provide consistency, high quality service and accurate information to

customers

. Take the customer through the sales process & identify and overcome

objections

. Make arrangements for the installation, removal or change of services

and/or products

. Work simultaneously with multiple computer applications and databases

. Provide effective troubleshooting solutions to the satisfaction of

customers

. Guiding customers through their product usage

. Assisting customers with after sales service such as registration,

insurance, warranty and coverage

. Maintains professional and technical knowledge by attending

educational workshops;

. Obtain, establish and access customer credit information

. Establish accounts in billing systems & prepare sales reports.

Staff Nurse

ARO GENERAL HOSPITAL

2008

. Conduct initial assessment and triage of patients upon admission and

assist with discharge planning

. Report changes in patients' condition routinely and when requiring

immediate attention

. Collect specimens from patients for laboratory analysis

. Operate equipment and assistive devices to safely transfer patients

. Dispensing of medications

. Demonstrated the proper use of equipment, knowledge of medicines,

wound management, taking care of the patient and their families

. Responsibilities include documenting the patients' progress and keep

track of records

Personal Details

Date of Birth : July 21, 1986

Nationality : Filipino

Religion : Roman Catholic

Languages Known : English, Filipino (Tagalog)

Educational Profile : Bachelor of Science in Nursing

Character Reference and Copy Authenticated Certificates are available upon

request

Contact this candidate