Customer Service Sales Representative

Bernard Booker

*** *. ******** ******* ****: 213-***-****

West Hollywood, CA 90046 ********@**.*****.***

Summary of Qualifications

4+ years of professional customer service experience in office support duties involving credit card verification, issuing billing

statements and collecting payments, preparing and maintaining account records, and addressing customer complaints. Effective

verbal and written communication, strong interpersonal skills, and committed to pursuing a career that will offer challenges and

opportunities for advancement.

Education and Certifications

Bachelor of Science in Accounting DeVry University

Expected graduation date: December 2016 Alhambra, CA

Certificates Venice Skills Center

Certificate of Completion in QuickBooks, 2010 Venice, CA

Certificate of Completion in Accounting Clerk, 2010

Summary of Qualifications

Call Center Customer Service

Provided world class client service for high call volume entertainment and marketing call center s

Increased call volume productivity improving customer relations and satisfaction

Trained new hires in credit card verification and quality assurance to insure positive feedback of customer satisfaction

Resolved inquiries providing updated account information and effective ly communicating between customers and

billing department for processing and collecting payments

Prepared account set-up by processing credit card verification with top notch technical support using Real Share Software

Provided hospitality greetings and client service offerings for call center processing data

Assisted billing department with client information updates and accumulated billing status reports

Fundraising/ Business Development

Fundraised in high volume call center for various non-profit organizations maintaining supportive client relationships

with potential donors

Increased membership sustainment and renewals providing updates on accou nt activity

Persuaded cultivation with prospective donors updating pledge account activity and credit card verification data

Provided consumers and businesses information about Cell Funds to promote fundraising for the American Association

for Lost Children

Provided demonstrations and answered questions about products

Increased donations, cell phone drives, and cell phone sales for Cell Funds making outbound calls

Office Support

Set appointments with potential customers through personal contacts and referrals

Wrote up purchase account sales orders and assisted customers with service request

Greeted inbound calls documenting messages for a Doctor’s Office

Verified account information via internet e -mails processing data to file messages

Professional Experience

Tele-Fundraiser I, Donor Services Group, Los Angeles, CA

Sales Representative, Landmark Management Inc., Sherman Oaks, CA

Sales Representative, Vector Marketing Corporation, Burbank, CA

Data Entry, Dr. Bernarr Zovluck, West Hollywood, CA

Customer Service Representative, Allstate Communications, Sherman Oaks, CA

Customer Service Representative, Network Telephone Services, Canoga Park, CA

Customer Service Representative, Independent Tele media Group Inc., Sherman Oaks, CA

Volunteer Experience

Volunteer Income Tax Assistance (VITA)

Contact this candidate