Sales Customer Service

Kerri Cain

**** ****** *** ? Newfield, New Jersey 08344 ? 609-***-**** ?

***********@*****.***

Proficient Skills

. Working in a Team Environment

. Time Management

. Multi-Tasking

. Communication

. Self-Sufficient

. Management of Material Resources

. Management of Personnel Resources

. Reading Comprehension

. Judgment and Decision Making

. Active Learning

. Management of Financial Resources

. Operations Analysis

. Operation and Control

. Operation Monitoring

. Quality Control Analysis

Work Experience

SR. ANALYST - SALES OPERATIONS April 2008 - Present

Verizon Wireless Southern New Jersey Locations

. Lead National Projects and communicate the results Region wide

. Complete and Coach locations on Risk Model and Compliance Reviews

. Facilitate trainings and coach all employees on Operational Compliance

. Facilitate and Coach all frontline employees on POS systems

. Inventory Management of multiple locations

. Participate in UAT testing

. Merchandising lead for multiple locations - Plan store layouts or

design displays

. Communicate Daily Results to Store Locations

. Work in partnership with the District Sales Manager to ensure all

locations are running smoothly in facets of the business

. Establish and implement departmental policies, goals, objectives and

procedures

. Monitor locations and ensure that they efficiently and effectively

provide needed services while staying within budgetary limits

. Manage all Requirements of Managers and Assistant Managers as outlined

below

Assistant Manager January 2006 - March 2008

Verizon Wireless Vineland, NJ

. Provide customer service by greeting and assisting customers, and

responding to customer inquiries and complaints.

. Monitor sales activities to ensure that customers receive satisfactory

service and quality goods.

. Assign employees to specific duties.

. Direct and supervise employees engaged in sales, inventory-taking,

reconciling cash receipts, or in performing services for customers.

. Inventory stock and reorder when inventory drops to a specified level.

. Keep records of purchases, sales, and requisitions.

. Enforce safety, health, and security rules.

. Examine products purchased for resale or received for storage to

assess the condition of each product or item.

. Hire, train, and evaluate personnel in sales or marketing

establishments, promoting or firing workers when appropriate.

. Perform work activities of subordinates, such as cleaning and

organizing shelves and displays and selling merchandise.

. Establish and implement policies, goals, objectives, and procedures

for their department.

. Instruct staff on how to handle difficult and complicated sales.

. Formulate pricing policies for merchandise, according to profitability

requirements.

. Estimate consumer demand and determine the types and amounts of goods

to be sold.

. Examine merchandise to ensure that it is correctly priced and

displayed and that it functions as advertised.

. Plan and prepare work schedules and keep records of employees' work

schedules and time cards.

. Review inventory and sales records to prepare reports for management

and budget departments.

. Plan and coordinate advertising campaigns and sales promotions, and

prepare merchandise displays and advertising copy.

. Confer with company officials to develop methods and procedures to

increase sales, expand markets, and promote business.

. Establish credit policies and operating procedures.

Assistant - Retail Sales Operations September 2000 - January 2006

Verizon Wireless Deptford, NJ

. Direct and coordinate activities of businesses or departments

concerned with the production, pricing, sales, or distribution of

products.

. Review financial statements, sales and activity reports, and other

performance data to measure productivity and goal achievement and to

determine areas needing cost reduction and program improvement.

. Establish and implement departmental policies, goals, objectives, and

procedures, conferring with board members, organization officials, and

staff members as necessary.

. Oversee activities directly related to making products or providing

services.

. Manage the movement of goods into and out of production facilities.

. Perform sales floor work, such as greeting or assisting customers,

stocking shelves, or taking inventory.

. Plan store layouts or design displays.

Education

Associate of Arts - Education and Business Management June 2000

Cumberland County College Vineland, NJ

Accomplishments & Awards

. #1 National Results for Compass 1Q2015 - Project Lead, 2015

. #1 National Results for Paperless Billing 4Q 2012 - Project Lead, 2012

. Top Operations for Philadelphia Region, 2007

Tools & Technology

. Proficient in Microsoft Office - Excel, Power Point, Word, Outlook

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