Customer Service Medical

ZATARIA SMILEY

*** ******* **, ******* *******, MS 39059 H: 601-***-**** ***********@*****.***

I have been a direct care worker for over eight year, I am a very dependable person and would be

a great

contribution to any company that I am employed with. I also have some customer service

experience with

greeting patients, and scheduling appointments.

Office support (phones, faxing, filing)

Know some medical terms

Close attention to detail

Resourceful and reliable worker

Composed and professional demeanor

Patient-focused care

CPR certification

Fast Learner if taught right

Highly dependable

Patient-focused care

Compassionate caregiver

Compassionate

CPR/First Aid certified

Committed team player

Professional caregiver

Medical terminology knowledge

Some billing and coding experience

Some data entry experience

Direct Care Worker Alternate Supervisor, 03/2006 to 11/2009

Hudspeth Regional Center – Whitfield, MS

Worked with interdisciplinary team members to evaluate children's progress and recommend

appropriate

learning plans.

Addressed behavioral and learning issues with parents and facility management.

Monitored clients' educational progress with individual charts and files.

Sanitized leisure and play equipment each day to maintain safety and cleanliness.

Identified signs of emotional and developmental problems in each client and reported to facility

leaders.

Allowed for ample outdoor discovery time each day.

Gave one-on-one attention to clients while maintaining overall focus on the entire group.

Help clients with everyday routine.

Direct Care Worker/Home Health Aide, 08/2006 to 07/2012

Oxford Healthcare – Jackson, MS

Helped clients with bathing, dressing, feeding, lifting and transferring.

Engaged patients with games, crafts, cooking, music, reading and other activities.

Partnered with team of registered nurses to achieve overall well-being of all patients.

Completed all daily living tasks to enhance the quality of life of physical challenged patients.

Transported patients to and from different departments.

Ensured safety and well-being of patients.

Delivered in-home care to disabled children and adults.

Assisted patients with daily functions.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Took and recorded patients' temperature, pulse and blood pressure.

Followed infection control procedures.

Home-health aide, 07/2012 to Current

Southern Healthcare – Flowood, MS

Helped clients with bathing, dressing, and feeding.

Engaged patients with games, crafts, cooking, music, reading and other activities.

Completed all daily living tasks to enhance the quality of life of mentally challenged patients.

Partnered with team of registered nurses to achieve overall well-being of all patients.

Assisted patients with bathing, dressing, hygiene and grooming.

Delivered in-home care to disabled children and adults.

Assisted patients with daily functions.

Ensured safety and well-being of patients.

Followed infection control procedures.

Medical Billing and Coding: Medical Billing and Coding, Current

Ultimate Medical Academy - Tampa, FL

EDUCATION

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