Director of IT Infrastructure & Service Delivery

Jonathan Davis Steele

Tel. 774-***-****

Spring Hill, FL

**.******@*****.***

Professional Profile

Director of Information Technology - Infrastructure Management

Disaster Recovery / Business Continuity

( Outstanding history of providing cutting edge technology, leadership,

and 24 x 7 x 365

Global Support and Services to the company and customers.

( Skill set includes vendor negotiations, project management,

excellent managerial skills, and

cross-functional team management.

( Technical knowledge includes a wide range of both software and

hardware from past to

present state-of-the-art.

( Core areas of expertise include infrastructure, disaster recovery,

providing enterprise solutions, budget planning, and leadership which

have been developed over 30 years in progressively more challenging

mandates at leading high tech and financial firms.

Career History

Director of IT Infrastructure & Service Delivery, Community Support

Services, Inc., Taunton, MA (09/06-Present)

Rapidly expanding non-profit organization specializing in Representative

Payee services and other related state, federal and private services

available. Current IT staffing consists of 4 technical professionals.

Expansion is planned for later this year.

Oversee and manage the regular backup and maintenance of company

infrastructure consisting of 8 Micro Soft servers running Windows 7,

disaster recovery plan utilizing an off sight location with electronically

vaulted data transfers, and support of all desktop units and associated

peripherals. Additionally, I maintain the communications systems, server

room maintenance alerts for heat, humidity, and water, and supporting the

wireless network infrastructure to ensure operational requirements are met

on a daily basis. Currently involved in project managing the Disaster

Recovery plan for the company. I am working with vendors and companies at

various other locations for a recovery site. In the process of preparing

the budgetary requirements for this project to completion.

Director of IT Infrastructure & Service Delivery, Premier HealthCare Inc.,

Charlotte, NC (03/03-08/04)

Medical Supply Company and data warehouse for HIPAA confidential patient

records with locations in Charlotte, Chicago, San Diego, & Washington D.C.

Managed staffing concerns of 12 Managers and 138 technical professionals

in Infrastructure Support, Service Delivery, and Engineering.

Key Achievements:

( Project managed the conversion from outsourced agency to in house IT

Department.

( Designed and Project Managed a Disaster Recovery plan between

multiple locations across the USA. Worked exclusively with vendors and

technicians to accomplish the tasks required to create not one, but

two fail over locations. Responsible for creating the budgetary needs

for such a project. All project tasks, tracking, and information were

available using SharePoint for all team members.

( Provided 7x24x365 support for Informatics Systems and Informatics

Department.

( Installed backup emergency generator for Data Center with no system

downtime.

( Evaluate and correct areas for improvement within the IT

Infrastructure.

( Provide technical writing of all policies and procedures (SLA's &

SOP's).

( Hardening of the Corporate Data Center (10,000 square feet holding in

excess of 2400 servers including SUN, Windows Platform, and EMC

Clarion Storage units) including support stringers in the floor,

temperature and humidity monitoring and notification, water sensors

under the floor, installation of cable management, ladder supports of

the racks, security systems,

re-distribution of load to the PDU and UPS unit, proper temperature

achievement.

( Creating and meeting on time as per agreement SLA's and SOP's for the

customer and client base.

( Project managed the installation of a backup emergency generator

installation with no down time and no loss of productivity.

( Upgraded the telecommunications system.

( Extensive use of ITIL to help determine strategy for the future

growth of the company, help define processes and procedures, and

generally use as a baseline for continued planning.

( Responsible for the Networking, UNIX, NT, Database, and Storage &

Backup Groups.

( Responsible for numerous employees and Data Centers at several nation

wide locations.

( Responsible for maintenance contracts and a budget exceeding $50M

which I created myself.

Technical Consultant (Contract Technical Consultant), P & O Cold Logistic,

Boston, MA (12/01-03/03)

Dry and cold storage company with international locations and logistics

capability all in-house. Although position had no direct staffing I did

have indirect staffing of 14 IT professionals from networking, engineering,

and operations support.

Key Achievements:

( Project managed implementation of RF in the warehouse to better track

the product being shipped from the warehouse locations and provide

more detailed information to the client.

( Provide technical writing of all policies and procedures.

( Designing and building a new Corporate Data Center for the Boston

Region.

( Creating a working Disaster Recovery plan for the Boston Region

utilizing a co-locate facility as a recovery location. It was my

responsibility to design the Disaster Recovery plan, create the budget

for it, submit for approval, and then execute the plan as Project

Manager.

( Working with numerous technical professionals from Australia,

California, and Nevada to add customers onto EDI.

Director of Information Technology, MGM/CVC, Cranston, RI (04/00-12/01)

Manufacturer, wholesale distributor, and retailer of entertainment videos

and accessories with 1200 employees at 48 locations worldwide. It staffing

at the corporate office was 16 technicians managing networking, Help Desk

Support, and Infrastructure Support.

Key Achievements:

( Project managed implementation of RF in the warehouse to read bar

codes, sku number, and quantity, to cross-reference current Item

Master File for warehouse and store inventory and shipping.

( Project managed complete system roll out to 48 store locations

including Dell registers, cash

drawers, scanners, Cognitive Solutions Barcode printers, and Datacap

DataTranSL credit card machines.

( Created the IT Department Help Desk to better track user issues to

provide more efficient response time and provide additional training

when required.

( Re-established numerous vendor relations for both hardware and

software needs.

( Provided 24 x 7 x 365 global support with 99% system availability.

Manager of Production Operations, NECX, Peabody, MA (06/98 - 04/00)

An electronic component exchange company with 1400 employees and having

locations worldwide including Jerusalem, Israel, Jordan, Singapore,

Amsterdam, Japan, and numerous US locations.

Key Achievements:

( Implemented corporate wide Change Control Process.

( Project managed the integration of corporate acquisitions into parent

organizations Data Center.

( Project managed the separation of data and hardware of 2 individual

organizations utilizing the same hardware/software, creating 2

separate Data Centers for 2 individual companies.

( Designed, built, and populated a 10,000 sq. ft. Corporate Data

Center.

( Project managed the change from Exchange 4.0 to Win2K with Active

Directory.

( Project managed a Novell to NT data migration.

( Project managed the implementation and training of Tivoli at a

corporate wide level.

( Designed and implemented corporate wide Disaster Recovery / Business

Continuity Plans.

( Project managed the development of custom software applications for e-

commerce to allow for electronic component sales over the web.

( Created budget for 40M for all areas of the IT Department.

Manager of Production Operations, Genetics Institute, Cambridge, MA (06/93

- 06/98)

Pharmaceutical manufacturer with 3600 employees at 12 locations in Andover

and 8 locations in Cambridge.

Key Achievements:

( Created budgets in excess of 20M for Production Operations

Department.

( Designed and implemented corporate wide Disaster Recovery / Business

Continuity Plans.

( Developed an Enterprise wide backup and recovery solution that was

adopted as a company standard.

( Use of ITIL for assisting in reporting and streamlining of system

production processing while creating procedures and processes to

minimize production times ultimately saving the company extensive

funds.

( Created policies, procedures, and documentation in compliance with

FDA regulations for validated systems and environments housing those

systems.

( Project managed the change from GroupWise4 to GroupWise5.

( Co-Managed the project to internally rewire the LAN to include

several other locations by running fiber under the public street. The

Network backbone was all Cisco hardware.

( Design and built 3 new Data Centers, 2 for the scientific community

designed to have a

system uptime of 100% utilizing industrial switching methods, numerous

UPS units,

sophisticated environmental monitoring and controls, Cybex switches,

and a backup

generator.

( Implemented corporate wide Change Control Process.

Manager Automated Services, Scudder Investments, Boston, MA (09/89 - 06/93)

A financial services firm with over 6000 employees and 200B in assets,

offering a wide range of services

to the client community including mutual funds, stocks, and other

investment opportunities.

Key Achievements:

( Created budgets in excess of 12M.

( Designed and implemented Disaster Recovery / Business Continuity

Plans.

( Responsible for Data and Hardware Security.

( Provided 99% system available uptime for voice response servers.

( Implemented corporate wide Change Control Process.

The Boston Company, Manager of Production Operations (1987 - 1989)

CellularONE, Manager of Production Operations (1985 - 1987)

AT&T Communications, Computer Operations Coordinator (1980 - 1985)

Prime Computer Corporation, Computer Operations Supervisor (1974 - 1980)

Hardware/Software

ITIL, SQL Server 2000, EDI, GenTran EDI, Tivoli, Citrix, WebLogic,

JobTrac, VOIP, Border Manager, HTML, Sybase, Oracle, SharePoint,

Progress, Siebel, Outlook 2000, Exchange 5.5, Active Directory, Visual

Basic, Edify, C, Trend, Crystal Reports, Visio 2000, Projects 2000,

Publisher 2000, Front Page 2000, Office Suite 2000, PeopleSoft, SCO

UNIX, IBM AIX, HPUX, Linux, HP9000 Series Servers, Compaq Servers,

DELL Servers, Edify, Windows 2000 Professional, Windows NT, Frame Relay,

WAN/LAN, Raptor Firewall, Pix Firewall, Cisco Routers & Switches, IP

Phone Systems, PBX, GoldMine, Toshiba Strategy Voice Mail System, What's

Up Gold, Remedy, SAP, RAS, VPN, VOIP, RF, OS, OS/2, Netware, Legato,

Omni Back, Arc Serve, TCP/IP, GroupWise 5, Backup Exec, Veritas,

Verisign, AS/400, OS/400, Great Plains, Solomon, ZENworks, Harvest,

VAX7000, Filemark, Carts, VAX VMS 5.2, VAX6250, DEC6310, APPLE MAC,

Prime 9950, 850, 750, Primos, Basic, IBM3083, 3081, 3090, 36, 38, VTAM,

JES2, TSO, UCC1, 7, & 11, JCL, SAS, Resolve, Fortran, JIFE, MVS,

SAR, Roscoe, VM, ADC2, Adabas, Jesmaster

Education / Training

Project Management Certification, Providence, RI - Course

Certification Completed (2012)

Southeastern Massachusetts University, Dartmouth, MA - BS in Computer

Science (1998)

Bristol Community College, Fall River, MA - Associates

in Business Management (1977)

Bristol-Plymouth Technical Institute, Taunton, MA - Certificates in

Programming (1975)

Windows NT Numerous Professional Seminars

Unix & Shell Programming Exchange 5.5

Fortran Programming Active Directory

COBOL Programming FDA Documentation

Writing

Professional Affiliations

New England Disaster Recovery Information Exchange Charter Member (NEDRIX)

Contact this candidate