Customer Service Management

Joseph M. Di Gangi

*** ******** ***** ***. **

Bartlett, Illinois 60103

847-***-**** ***.*********@*****.***

Experience

United States Cellular Oct. 1994 - Nov.

2014

Application Developer III

Bensenville,

Illinois

United States

Cellular

Corporation is a

regional carrier

which owns

and operates the

fifth-largest

wireless

telecommunication

s network in the

United States.

Serving 4.7

million customers

in 426 markets in

26 U.S. states.

The company has

its headquarters

in Chicago,

Illinois.

Supported all Customer Service Management, Retail Management,

Wireless Number Portability, Accounts Receivable and Number

Management Systems using Unix Shell Scripting, Oracle Sql, Cobol,

C, C++, Perl and Cognos reports whether it was break/fix or

enhancements providing 24/7

Designed, coded, tested and maintained several applications using

Cobol, Cobol II, CICS, DB2 and mainframe JCL

Extensive use of Visio to create and maintain flowcharts in

Windows

Tuned several reports using Oracle sql

Used tool Abend-Aid to debug programs that had issues

Created several reports using Cognos for the Business Number

Management team

Worked closely with the business to improve on current processes

and create new ones

Created sustainable knowledge transfer for business owners of

customer service applications

Software Configuration Team Lead

Migrated completed builds to development and test environments

according to planned schedule

Automated the build process

Worked with application development and Unix teams to facilitate

the development process

Handled version control and build management for all applications

Collaborated with the release and development managers to set up a

build schedule for each release

Senior Technical Lead

Designed, coded, tested, and maintained various vendor interface

applications

Assumed sole responsibility for entire customer service batch

system, including enhancing and maintaining several hundred

programs and scripts

Served as key member of both Conversion and Interface teams

throughout company's move to new billing and rating system

migrating from the mainframe to Unix

Cincinnati Bell Information Systems Dec 1993 - Oct

1994

Senior Technical Consultant Provided

Subscriber

Management

Services for

Cellular

Carriers, Such as

Phone Activation

& Billing

Supported, coded and enhanced online and batch applications using

Cobol and CICS

Consulted at the following

Spiegel, Downers Grove, IL 1992-1993

Leaf Candy Company, Bannockburn, IL 1988-1991

Austin Consulting, River Grover, IL 1988

Certified Collateral Corporation, Chicago, IL 1985-1988

Amphenol, Broadview, IL 1985

Areas of Focus / Tools

Areas of Focus Total Years Last Year of Practice

Product Development 30+ 2014

Product Support 30+ 2014

Project Management 10+ 2014

Business Intelligence 2+ 2011

Professional Services Consulting 15+ 2004

Business Analysis 15+ 2014

Software Configuration 2+ 2004

Tools

C 20+ 2014

C++ 20+ 2014

CICS 30+ 2014

Cobol 30+ 2014

Cobol Abend-Aid 25+ 2014

Cognos 5+ 2014

DB2 20+ 2014

DYL280 20+ 2011

Focus 20+ 2014

Mainframe JCL 30+ 2014

MS Office 20+ 2014

MS Visio 6+ 2014

Oracle SQL 25+ 2014

PL/SQL 25+ 2014

Perl 3+ 2010

Remedy 20+ 2014

SharePoint 5+ 2014

MS Project 4+ 2012

Shell Scripting 25+ 2014

Toad 20+ 2014

TSO 35+ 2014

Unix 25+ 2014

Visio 8+ 2014 2014

Education

Triton College Triton, Illinois

Computer Science 1976 1999

Elgin Community College Elgin, Illinois

Computer Science 1978 1999

De Vry Chicago, Illinois

Working towards Bachelors of Science in Computer Science 1988

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