Human Resources Customer Service

JANET ROSADO

TH

**** ** ** ***** ***-*** DEERFIELD BEACH, FL. 33442 Cell Phone: 240-***-****

Email: ************@*******.*** or *****.******@****.***

QUALIFICATIONS PROFILE

Enthusiastic, dedicated, and compassionate professional, offering extensive practical background in Recruitment,

Human Resources, Invitation Travel Orders and Strong analytical skills to ensure an organization successfully

achieves.

Extensive experiences in Human Resources, Recruitment and Financial Management field.

Dedicated in maximizing individual potential toward success, while achieving self improvement and life

long learning.

Expert at preparing and compiling a wide array of documents, records, and files with high degree of

confidentiality, quality, and accuracy, while ensuring adherence to established company document control

procedures.

Armed with a positive, can do attitude and effective problem solving skills; reliable and flexible with

proficiency to promote confidence and build lifelong relationship, while interfacing positively with people of

diverse backgrounds.

WORK EXPERIENCE

Human Resources Technician Government Civilian DG 203 4

October 11, 2011 to Present; Human Resources Department 7.3.1; Patuxent River MD

October 2011 transitioned from the position of Lead Consultant Advisor/Technician for a Contracting Company to

a Government position.

Support customers on a daily basis by processing offers and advising managers on the following HR

actions: Merit Promotion, Reassignment, Reinstatement, Voluntary Reassignment, CAO, DE, DEU,

DSAA, Advance Degree, 30% Veterans Preferences, Schedule A, Wounded Warriors, SCEP Conversion,

and STEP to SCEP conversion.

Review and coordinate all personnel actions such as recruitments and appointments including temporary

and excepted service, transfer, separations and promotions. Ensure that such actions conform to all

applicable NAVAIR, Navy, DOD and Office of Personnel Management (OPM) regulations. Determine and

identify testing designated positions (TDP) and critical acquisitions positions (CAP) and Defense

Acquisition Workforce Improvement Act (DAWIA) status for designated positions.

Provide administrative support to all competencies; assist with all clerical and technical support. Respond

to customers inquires.

Provide full range of staffing and administrative services. Continue to assist managers and peers with the

Engineering & Scientist Development Program (ESDP) hiring flexibilities, pay setting and program

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qualifications. Plan and establish own schedule in conjunction with the team’s time frame requirements.

Utilize multiple Human Resources Systems to include inputting data in the Defense Civilian Personnel

System and Recruitment Tracking Data Base (DCPDS/RTD).

Assist candidates throughout the offer process and work with management and applicants to process all

the required offer paperwork. Continuing assisting new employee orientation process.

Perform all above assignments independently and within required timeframe.

Six Month Rotation from July 2014 to December 2014. College Recruitment Office (Invitational Travel

Orders)

Initiated and planned travel arranges and accommodations, Travel Orders and funding in accordance with

DoD travel regulations

Granted authorization to obligate expenses to the Government Credit Account Line as AO (Authorized

Official ) and PO (Procurement Official)

Executed 105 Invitational travel Orders in less than 2 weeks for a Recruitment Events on November 19 &

20.

Proactively participated in training and assist all candidates to ensure ordinance compliance within the

organizations.

Prepare and generated Excel spreadsheet of status in all the actions.

Responsible to verify and submit all reinsburstment from candidates.

Human Resources Contractor (Lead Consultant Advisor / Technician

July 11, 2007 October 11 2011; Human Resources Department 7.3.1; Patuxent River MD

Promote effective teamwork by providing advice to the Engineering & Scientist Development Program

regarding Human Resources Procedures, Policies and Regulations as needed.

Provide personnel clerical and technical support in a variety of personnel areas including responsibility to

coordinating actions for processing by the Human Resource Service Center (OCHR) in Philadelphia.

Create all Personal Actions (RPAs) for the Engineering Scientist Development Program (ESDP)

Discuss Request for Personnel Actions with the Region (OCHR) Specialist to determine and manage

workload.

Assist in developing new procedures to better manage and utilize the workload in order to improve

efficiency and provide a higher standard of customer services during critical peak of recruitment and

manpower shortage.

Analyze and report human resource data base to assess success of work –flow processes to exceed the

organization expectations.

Perform duties in the functional areas of staffing, wage, classification and bus code.

Provide a variety of human resource information to employees, senior managers, Competency

Administrators (CAs) and Human Resource Advisors (HRAs) by phone, email and in person by

demonstrative effective oral communications.

Interact on a continual basis with managers, employees and candidates to maintain a good customer

relationship.

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Review and coordinate all personnel actions such as recruitments and promotions. Ensure that such

actions conform to all applicable NAVAIR, Navy, DOD and Office of Personnel Management (OPM)

regulations.

Review Requests for Personnel Actions (RPAs) in Modern/DCPDS system for appropriate authorization.

Provide effective technical support in recruitment and placement activities. Assist with vacancy

announcements, job analysis by extracting narrative from appropriate position descriptions (PDs), make

job offers from beginning to end (tentative and final offers) obtain release date and coordinate information

for security (SF 86/EQIP), drug testing, required physicals and suitability. Process individuals entering on

duty and begin separated. Ensure that proper forms are completed with all necessary certifications.

Control and assign position numbers and maintain records. Apply classification standards to positions in

a variety of occupations. Perform miscellaneous classification functions such as verifying bus codes,

competitive levels and functional class codes. Perform orientations for new employees; review all forms

for completeness, correctness and eligibility.

Assist with training to suit the particular needs of individuals, clerical personnel, customer service teams,

CA’s or C code providing detailed instructions on a wide variety of personnel actions, processes and

procedures, on subject such as employee indoctrinations, the preparation of RPAs, position description,

Assisting the College Recruitment Branch (SRB) developing SOP and participated during the two major

changes NSPS and STRL transition. CHART/RESUMEX, requests for Quality Step Increases (QSIs)

and/or the panel rating processes and procedures.

Review and calculate NSPS Pay setting Worksheets and Superior Qualifications memos to ensure

policies and procedures have been conformed to in pay setting and compensation.

Provide and process Position Sensitivity updates for employees and managers and provide status once

update with the regional office (HRSC).

Analyze and evaluate daily status report using excel spreadsheet. Use the online tracking tool (My

NAVAIR Metrics Tracking Tool) to provide daily update status on all recruitment actions.

Coordinate and prepare bi weekly accessions list for new hire check ins. Responsible for submitting I 9

verification for new hire, provide salary updates base on grade or step using General Schedules (GS) and

Wage Grade (WG) and National Security Personnel System (NSPS) Pay Schedules. Prepare and

delivered presentation suited to the characteristics and needs of the audience for example: responsible

for conducting the bi weekly orientation “check in” process to all new employees coming on board

ranging from 1 130 new employees, assisting them with questions in completing standard forms.

Assist as a backup through BASIC giving customers Base Access and Visitor Request.

Coordinate with the travel POC for first duty station moves to ensure that all selectee are processed in a

timely manner upon hire.

Attended numerous off site job fairs and hiring events representing NAVAIR/NAWCAD with great success

during the past five years. Selected by senior managers numerous times to participate in job Fair for

recruitment events. Participated in Job Fair attendance as a primary recruiter to coordinated and maintain

all supporting displays, brochures, giveaways and assist in the planning and implementation of interview

sessions.

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Build relationships and support NAVAIR’s efforts in attracting and retaining a diverse workforce. Take

pride in performing the full range of technical task involving staffing, classification, employee pay,

customer liaison, assisting training, and developing draft announcement.

SUBSTANCE ABUSE ADMINISTRATIVE ASSISTANT NAS PATUXENT RIVER MD

January 7, 2002 July 9, 2007; Naval Medical Clinic;

Responsibilities included managing all registrations to Military/Retired and Civilian Personnel,

interviewing patients in person or via telephone to ensure demographics and insurance

benefit/recertification referral requirements are current and correctly entered into the computer system for

the Behavioral Health Department (Mental Health Clinic) and Substance Abuse Rehabilitation Program at

Patuxent River, Maryland.

Maintained one hundred percent accountability over eighteen thousand active duty and retiree/dependent

medical records and fifty percent of the record for the Substance Abuse Rehabilitation Program &

Behavioral Health Department. Reviewed medical records to ensure they are in compliance with Navy

regulations, DOD directives, JCAHO standards, and the health Insurance Portability and Accountability

Act of 1996 (HIPAA), and to identify potential problems with medical records documentation.

Assembled medical records in proper sequence to ensure all necessary forms and documents are

present accurate, and completed before releasing to a department.

Performed customer services duties to include: answering inquiries regarding existence of medical

records. Processed medical records for appointments and screened records for any documentation that

could be used for the patient’s appointment during the Drug & Alcohol Screening.

Collected and screened all incoming medical records for all Military and Dependent’s Patients, input data

for various records, analyzed data, and made correction to records and forms.

Reviewed outgoing materials, distribute all mail correspondence, files, associated records, and insurance

requests. Subject matter Expert for Collected Data Management Information System Identification (DMIS

ID) using the online resource site for mailing medical documentations to military facilities throughout the

world.

Created Shipboard Automated Medical system disks (SAM) for active duty members by downloading all

immunizations, hearing test, and physicals when members needs a change of Permanent Station (PSC).

Obtained roster of active duty personnel from PSD and performed yearly inventory of active duty

personnel assigned to the clinic to ensure that their medical records were checked in and maintained thru

data entry for SAMS (Shipboard Automated Medical System).

Ability to use the Composite Health Care Systems (CHCS), the Defense Enrollment Eligibility Reporting

Systems (DEERS) and the Military Locator Systems and the Data Base Locator to determine the location

of a patient when a medical record was not on file.

Verified contents in accordance with current policies and instructions, checking for completed

administrative sufficiency, i.e., signatures, date, patient identification data, SOAP formats, legibility, and

DD form2766 for presence and completeness. Managed the flow of medical records for Personnel

Support detachment for Active Duty members, retired military or separated military member, as required.

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MANAGER/ STORE TRAINER

April 12, 1997 January 7, 2002; AMES, Lexington Park MD;

Provide expert technical advice and guidance on all phases of the Department. Communicate with Senior

Management to assess mission requirement, gathering data and identify needs. Provide

recommendations for budgetary action.

Reconciled and processed daily cash receipts/bank deposits, and performed data entry and report

reconciliation’s.

Responsible for managing all the incoming and outgoing funding for the store, evaluate, review and

develop budget estimates, performance measurement and justifications for the Department Store.

Prepare budget estimates submission, performs budget formulation work involving preparation of

detailed analysis and cost analysis of multi year funding needs for one or more future budget years.

Review budget request for compliance and reasonableness.

Develops and maintain weekly financial report using the Oracle Financial Software) Processed and

assisted in monthly closing assignments in budgeting and financial planning. Review and approves all

Purchase Request. Obtain appropriate approvals and ensures that official written guidance is followed.

Created and routed all company memos and documents to all effective employees. Responsible for all

administrative files, reported audit findings to management and prepared formal recommendations to

unit’s management, regarding deficiencies noted in their internal controls and general operation.

Processed and assisted in monthly closing assignments in budgeting and financial planning. Managed

thirty employees, and created weekly schedules for employees. Maintained complex excel spreadsheets

which tracked funding of individual delivery orders.

Collected, QA’d and approved all employee timesheets for processing to ensure accuracy of hours

charged. Processed invoice payables to other contractors. Prepared register logs, balances, on all

financial accounts for accuracy. Responsible for all configuration management and ensured all policies

and procedures were followed according to company policies.

Created and analyzed all reports for daily accounting to ensure accuracy.

Coordinated and generated all human resource paperwork, regarding employee’s confidentiality.

Responsible for processing Human Resource Health insurance, 401K, and vacation time for all

employee.

Assisted during interviews and trained new hires, as well as checking all references for potential

employees. Identified and resolved any potential loss prevention issues related in the department store.

Responsible to address customers complains employee discrepancies.

TRAINING:

Personal Communication Skill Training 2011;Yellow Belt Training, 2011;Monster Resume Database

Training, 2011;USA Job Staffing Training, 2011 2012;Administrative Assistant Conference, 6hrs,

2007;Basic II, 2008/09National Security Personnel System (NSPS101) 2008;Defense Travel Systems

(DTS) 8hrs, Classroom Training/ 2008;Personnel Procedure for Clerk and Administrative Assistant;

Resource Course for 6 months; Qualifications Standards for GS positions, 6 months; NSPS

/STRL/ESDP Training, 16 hrs.; Recruit Training for ESDP Program; Civil Service testing, 7hrs, 03 99

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Eligible; Travel Management, 2006;Trafficking and Person Basic Awareness Training 2006;Defense

Medical Human Resource System Internet (DMHRSI), 2006;Medical Expense and Performance

Reporting Systems (MEPRS), 2006;Information Assurance, 2007;HIPPA, 12 HRS. 2007, Travel

Management System 101(ITO; S and PCS Orders.

OTHER PROFESSIONAL SKILLS

Developed and prepared routine and non routine administrative report forms and memorandum using

various automated systems.

Proficiently used Microsoft Word, Power point,Excel, Outlook, and THE INTERGRATED TIME AND

Attendance Systems (ERP)

Expert in Office Management; filling, maintain record & publications, ordering supplies & services,

handle office equipment professionally.

Exceptionally recognize customer service: always maintain professionalism 2014 integrity of both the

organization and the person being assisted.

EDUCATION:

Institute of Banking; Honor Roll 1987 1988; Diploma (San Juan, Puerto Rico)

Banking Financial Management

Institute of Communication, Academic Excellence Award 1995 1996 Diploma (Fajardo,

Puerto Rico) Communication/Tourism

**Fluent in both written English and Spanish**

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