Customer Service Management

Luz Lizcano LL

LL

Personal Details

Name Luz Stella Lizcano Andrade

Phone + 61 (0-449-***-***

E-mail ****************@*******.***

Address Cremorne Point

Professional Profile

Economist and Master of Professional Accounting with over 5 years experience in the financial sector

who possesses a comprehensive view of economic and social sphere. A professional who is guided by

ethical and moral values. Excellent personal and institutional relations.

Professional History

Jun 2014 – Present Maitre d’ – Merivale

Aug 2012 – Jun 2014 Full Time Student – Kings Own Institute

Waitress – Merivale

Oct 2011 – Aug 2012 Full Time Student - Kings Own Institute

Full Time Student – Australian Institute of Professional Education

Mar 2010 – Jul 2011 Marketing Specialist - Bogota Bank, Colombia

Jun 2006 – Mar 2010 Credit Analyst - Bogota Bank, Colombia

Jun 2005 – Dec 2005 Business and Management Advisor - Cúcuta Lottery, Colombia

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Luz Lizcano LL

LL

Professional Experience

Marketing Specialist Mar 2010 – Jul 2011

Bogota Bank, Full-Time Bogotá, Colombia

Working in the marketing area specifically with co-branded Credit Cards. Credit Card account

management and exploration for new business. Whilst working in this position I achieved a 25% rise in

the number of Alkosto - Bogota Bank credit cards issued in Colombia and a 15% Improvement in credit

card repayments Saludcoop - Bogota Bank.

Commercial and Financial analysis of new co-branded Credit Cards

Competitive product research

Creation of short and long term marketing strategies

Planning, coordination and execution of promotions and competitions to increase credit card

activations

Development of corporate strategic alliances

Credit Analyst Jun 2006 – Mar 2010

Bogota Bank, Full-Time Bogotá, Colombia

Responsible for credit application analysis for loan and credit card approvals. Achievements include

improving the banks portfolio and conducting a detailed study of new and existing customers.

Analysis of documents according to the credit policy of the Bank

Analysis and study of financial statements of the clients

Identify potential customers

Account Management

Credit risk analysis

Business and Management Advisor Jun 2005 – Dec 2005

Cúcuta Lottery, Contractor Cúcuta, Colombia

A contract role to support the restructuring process of the company with a successfully consolidation of

the Lottery of Cucuta with two more Lotteries in different states in Colombia to get a strong company.

Assisting management on the restructuring administrative process of the Lottery of Cúcuta

Execution of the restructuring plan of the Lottery accompanied with an interdisciplinary group

of professionals and guided by management

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Luz Lizcano LL

Education

Master of Professional Accounting Sydney, Australia Jun 2012 –

Kings Own Institute Jun 2014

*Outstanding Academic Performance Award

High Performance Management Specialist Cúcuta, Colombia Jun 2002 –

The Libre University Jun 2003

Bachelor of Economics Bucaramanga, Colombia Mar 1995 –

The Industrial University of Santander Mar 2002

Courses

Safety in Linking Financial Products Incocrédito, Bogotá, Colombia Jan 2007

Security Features of Means of Payment Incocrédito, Bogotá, Colombia Dec 2006

Graphology and Fingerprinting for Non-Experts Incocrédito, Bogotá, Colombia Dec 2006

Security Settings in Public Documents Incocrédito, Bogotá, Colombia Jun 2006

Closing sales “Talk Less, Sell More” Andean Seminar, Cúcuta, Colombia Sep 2005

Managing Access Databases SENA, Cúcuta, Colombia Jul 2004

Selecting Competency Senior Mgmt Program – AXON Jun 2004

Skills

Technical and Analytical Mathematics

Microsoft Excel, Word, PowerPoint &

Access

ERP & CRM Systems (Innova, On Base,

Bizagi)

MYOB

High Standards of Customer Service

Spanish – Native level

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