Project Manager Management

FRANK J. MILLER II

*** ****** ******, ******, **

419-***-**** • *********@*******.***

www.linkedin.com/in/fjmiller2

SUMMARY

IT Management professional with a track record of successfully managing the design and implementation of

information systems within a large university. Managed and monitored progress on multiple complex information

technology projects relative to scope, schedule, budgets, and quality. Developed specifications for computer

related equipment, evaluating responses and making purchase recommendations to management.

PROFESSIONAL EXPERIENCE

The Ohio State University, Mansfield, OH 1996 to 2014

SYSTEMS DEVELOPER/ENGINEER

Assisted the Technology Services Director in the management and maintenance of existing computer networks,

video and telephone equipment; assisted with design of new network topology and video network for distance

learning. Provided programming for network and classroom equipment; developed and maintained documentation

for software and hardware; identified customer needs, suggested methods to improve services; assisted in hiring

process; served on committees; and created the annual department budget.

• Successfully upgraded fiber from core to student housing in spite of limited funds. Through

successful negotiations with other university departments, a $150k fiber upgrade was realized for

$77k, thus providing a cost savings of $73k.

• Negotiated with OCIO (Office of the Chief Information Officer), to provide IT support using

the IT Service Management (ITSM) tool to handle information technology work orders. By

sharing campuses resources the campus was able to save $80k in software and server cost.

• Negotiated 50 GB of cloud storage for each faculty, student and staff member for an annual

total cost of only $2500. This solved a storage problem that Technology Services was facing

because of rising demands for campus data storage.

• Implemented Pay-to-Print program in campus computer labs and realized a cost savings of

40% in paper cost.

• Negotiated a contract with CDWG corporation for the replacement of the campus network

equipment through a leasing program. This allowed the University to spread the cost over 5 years

instead of paying the entire $350k cost upfront.

• Negotiated with equipment vendors, and realized an average savings of 30% ($1200) for

campus projectors. With 45 classrooms, that was a savings of $54k.

• Managed software purchasing and licensing to save the regional campus money. This was

accomplished by negotiating individual contracts with software vendors thus providing software

for the entire campus at a lower cost than University contracts. For Adobe Creative Suite,

purchasing software maintenance package reduced our cost from $580 per license to $200 per

license (65%) and always had the latest software release available.

• Developed a Microsoft Access database to maintain and track all departmental purchase orders

and credit card transactions. The database provided annual costs to be used in determining the

equipment needs for the department’s annual budget.

• Negotiated a printer maintenance contract with MT Business Technologies that provided

better service at a lower cost. Having a printer maintenance contract proved to not only lower

cost but work efficiencies increased because printers were repaired in a matter of hours and not

days.

• Performed the Windows migration from Windows XP to Windows 7 for all 500 campus

computers.

Frank J Miller II • 419-***-****

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TECHNICAL SKILLS

• Classroom Technology: Extron switches MLS 306, MLS 406, Extron controllers MLC 206, MLC 226,

Epson Powerlite projectors, Elmo document camera, SmartBoards

• Operating Systems: Microsoft Windows (XP, Vista, 7, 8), Microsoft Server (NT, 2003, 2008)

• Software: Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), MS Project, MS SQL,

Cisco Works, Visio, DeepFreeze, Php

• Networking: Cisco switches (2960, 3550, 3560, 3570, 4510), HP Procurve switches, Juniper firewalls

• Hardware: Dell optiplex computers, IBM servers, iMac, Dell Latitude laptops, HP laptops

• Whole Disk Encryption: Experience with Microsoft Bitlocker Encryption

• PBX System: Command language for Nortel CE1000 phone switch

• IT Service Management Software: PeopleSoft, LANDesk, ServiceNow, eReports, eRequests

• Video Conferencing Equipment: Polycom VS512, VS4000 and HDX9000

• IT Policies: Experience creating IT policies relative to e-mail, access and monitoring,

vulnerability policy, data backup, software, and local administrator privilege standards

EDUCATION

Ashland University, Ashland, OH

MBA

Indiana University of PA, Indiana, PA

B.S. Computer Science

PROFESSIONAL DEVELOPMENT

CSAM certification course

IT Service Management

PeopleSoft trained in Asset Management and Financial modules

Training in eReports and eRequests

AWARDS/COMMUNITY INVOLVEMENT

Achieved the rank of Eagle Scout with the Boy Scouts of America.

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