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Manager Customer Service

Roswell, GA
February 21, 2015

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Dawn Brooks

*** **** **** ? Alpharetta, GA *****

? 678-***-**** ?


I am seeking a position in a company that both utilize my

significant experience working in the business world, along with my

education and skill. Over my career and educational endeavors I

have demonstrated the ability to work under demanding situations

while remaining flexible.


Professional Experience[pic]

Dr. Martha Little

Office Manager 8/2012- Present Alpharetta,


In this position, I am responsible for daily operations of a

psychiatrist's office. Greeting all patients, administering new

patient paperwork, accounts payable, accounts receivable, Quicken

(for all the daily accounting needs as in office billing and vendor

schedules), Medisoft (medical billing), scheduling, tracking patient

files, office to patient representation and general administrative


Plus One Health Management

Spinning Group Instructor September 2014- December 2014

Atlanta, GA

In this position, I teach two Spinning classes a week at Coca-Cola's

corporate gym facility. My classes ranged anywhere from two to seven

students. I am responsible for planning weekly workouts, teaching

planned classes, substituting for other teachers who can't teach

their classes and the safety of my students. The decision to close

the gym for renovation has put this position on hiatus.

Medical Management Innovations

Administrative Assistant 10/2009- 11/2011

Alpharetta, GA

In this work-from-home position, I electronically file emails, sort

paper and electronic legal files into a more serviceable Excel

format and update and maintain databases online. I also sorted

through lengthy medical files and worker's compensation claims to

organize the information for the nurse managers to be able to better

represent patients.

Gymboree Retail Stores 10/2002- 2/2004 Buford, GA

Sales Associate- Part Time

I assisted customers with children's clothing choices. Other duties

included assisting with backstock, handling money, operating cash

registers, and handling customer complaints. While working part-time

at Gymboree, I was also a full time student at Georgia Perimeter


McLeodUSA 07/1997- 04/2001 Cedar

Rapids, IA

Executive Assistant

I was promoted to Executive Assistant in September 1998, assisting

one of the five Vice Presidents of Information Technology. I was

responsible for the Vice President's schedule, all scheduling of

travel for our hardware group, greeting clients, vendors and

potential employees. I was also responsible for planning team events

and assisting with planning division events and social gatherings.

In this time period, I was appointed to assist with the Y2K team and

was responsible for keeping track of correspondence with our clients

and any administrative tasks this specialized team required.

Team Coordinator

I was responsible for all administrative needs of a small team of

project coordinators. This entailed weekly reporting, team meetings,

all filing, meeting scheduling needs and any general administrative

needs that the group required.

APAC Teleservices 02/1993- 08/1996 Cedar

Rapids, IA


I was promoted to supervisor for second shift. I supervised ten

inbound telemarketers, was responsible for scheduling, handled

customer's complaints and led training for new programs. I was

responsible for keeping the center manager's schedule, all personnel

files, and handled all new hire paperwork. I was also a part of the

team that built a new payroll system.

Corporate Receptionist

I was promoted to the role of corporate receptionist.

Responsibilities included answering a multi-line switchboard,

tracking parking spaces and parking cards for over 200 people, and

greeting new clients and guests as they entered the corporate


Team Coordinator

I transferred to a call center in Davenport, IA for this lateral

position. I worked with a team that supported a large Fortune 500

client. I was responsible for daily reports, client monitoring,

testing new screens, and working with the account manager to make

sure that the client was satisfied with our services.




Georgia Perimeter College Northern Illinois


Lawrenceville, GA DeKalb, IL

Associates of Science, Major in Psychology BA Degree,

Major in English, Minor in Psychology

August 2004 December 2007

GPA 3.80 GPA 3.80




Phi Kappa Phi- an Honors Society for those with a GPA of 3.75 or

higher, I was a member at both Georgia Perimeter College and

Northern Illinois College




. Windows XP

. Microsoft Word

. Microsoft Excel

. iOS Platform (Apple software)

. Quickbooks/Quicken

. Medisoft

. Powerpoint

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