Sales Customer Service
Resume:
ANJELICA ARELLANO
Oak Hills CA, *****
****************@*****.***
PROFESSIONAL EXPERIENCE
TOYS R US / BABIES R US SUUNYVALECALIFORNIAUNITED STATES
Sales Associate November 2013 - Present
● Answer customers' questions about merchandise and advise customers on
merchandise selection.
● Itemize and total customer merchandise selection at checkout counter, using
cash register, and accept cash or charge card for purchases.
● Take inventory or examine merchandise to identify items to be reordered or
replenished.
● Pack customer purchases in bags or cartons.
● Stock shelves, racks, cases, bins, and tables with new or transferred
merchandise.
● Receive, open, unpack and issue sales floor merchandise.
● Clean display cases, shelves, and aisles.
● Compare merchandise invoices to items actually received to ensure that
shipments are correct.
● Requisition merchandise from supplier based on available space,
merchandise on hand, customer demand, or advertised specials.
● Transport packages to customers' vehicles.
● Stamp, attach, or change price tags on merchandise, referring to price list.
● Design and set up advertising signs and displays of merchandise on shelves,
counters, or tables to attract customers and promote sales.
SPIRIT HALLOWEEN
SUPERSTORESSUNNYVALECALIFORNIAUNITED STATES
Assistant Manger August 2011 - November 2013
● Provide customer service by greeting and assisting customers, and
responding to customer inquiries and complaints.
● Direct and supervise employees engaged in sales, inventory-taking,
reconciling cash receipts, or in performing services for customers.
● Monitor sales activities to ensure that customers receive satisfactory service
and quality goods.
● Inventory stock and reorder when inventory drops to a specified level.
● Instruct staff on how to handle difficult and complicated sales.
● Hire, train, and evaluate personnel in sales or marketing establishments,
promoting or firing workers when appropriate.
● Assign employees to specific duties.
● Enforce safety, health, and security rules.
● Examine merchandise to ensure that it is correctly priced and displayed and
that it functions as advertised.
● Plan budgets and authorize payments and merchandise returns.
● Perform work activities of subordinates, such as cleaning and organizing
shelves and displays and selling merchandise.
● Plan and prepare work schedules and keep records of employees' work
schedules and time cards.
● Review inventory and sales records to prepare reports for management and
budget departments.
● Examine products purchased for resale or received for storage to assess the
condition of each product or item.
● Establish and implement policies, goals, objectives, and procedures for their
department.
● Confer with company officials to develop methods and procedures to
increase sales, expand markets, and promote business.
● Estimate consumer demand and determine the types and amounts of goods
to be sold.
● Formulate pricing policies for merchandise, according to profitability
requirements.
● Establish credit policies and operating procedures.
● Keep records of purchases, sales, and requisitions.
● Plan and coordinate advertising campaigns and sales promotions, and
prepare merchandise displays and advertising copy.
EDUCATION
FREMONT HIGH SCHOOLCALIFORNIAUNITED STATES
High School Diploma, Jun 2013
● G.P.A 3.5-4.0, Dean's List, volunteer work, track and field, Secretary for
Dean's
ADDITIONAL SKILLS
● Excellent oral and written communication skills (bilingual), Proficient
at handling money, Able to function at a high level in a fast-paced
environment, excellent at working with diverse groups of people, amiable
team player, Fast learner with a positive can-do attitude, Punctual, over
the phone skills, proficiency with computers and programs, organizatinal
skills
REFERENCES
● Mae Store Owner of Marshalls 1-408-***-****
● Sandy Store Supervisor Of Toys R Us 1-408-***-****
● Kristen Store Assistant Manager Of Marshalls 1-650-***-****
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