Sales Associate

Caryn e. Zent

Experience

July **** to present - United Health Group

Claims Business Process Analyst (as of 2014)

Performs research to ensure proper claim processing in State system;

Prepares complex progress reports;

Assists with projects;

Claims Representative Associate

Top Performer award;

Processes medical claims according to established procedures;

Assists with projects and special claim queues;

Serves as Peer Coach within my team; includes training, peer assistance

April 2011-July 2011 -- Alliance Residential, Sonora Canyon Apartments

Sales Associate (temporary)

Enthusiastically assisted with resident events such as breakfasts, movie

nights, pizza parties;

Marketed and showed available apartments-top in sales;

Prepared leases and other paperwork for new tenants according to

procedures;

Performed necessary credit report and background investigation;

Assisted current residents with maintenance requests and rent collection;

Answered phones, entered data, performed filing

2010-2011 Various temporary and freelance assignments, including legal

transcription, Spreadsheet creation, freelance writing and editing.

July 2009-September 2010 -- Lumea Staffing

Program Assistant (temporary), City of Mesa Housing & Revitalization

Prepared marketing materials, forms, and instructions for new federal

grant program;

Worked with applicants regarding criteria;

Researched fraud;

Reviewed applications and determined eligibility;

Entered data and created reports.

April 2006-June 2009 -- State Farm

Legal Secretary

Won "Pass it On" award for mentoring and assisting coworkers;

Supported two attorneys in insurance defense work and minor

conservatorships;

Automated all conservatorship forms, instrumental in drafting procedures

for conservatorships;

Served as back up to Automation Specialist (assisted other employees with

computer issues and instructions).

Drafted/typed pleadings, filed with courts (paper and electronic), sorted

mail, docketed, calendared, entered data, prepared reports;

Participated in corporate goal setting and business planning;

Created complex merge forms.

September 2003-June 2006 Maricopa County Clerk of Court

Courtroom Clerk, Criminal Division

Assisted judicial officer in courtroom with information and forms.

Took detailed notes of court proceedings and created minute entries and

orders.

Entered data, created reports

Education

Lamson College Mesa, AZ -- Associate's Degree, Legal Assisting 3.8 GPA

(out of 4.0)

skills and attributes

Excellent computer skills and experience;

Invested in job duties;

Fast learning;

Creative;

Self starting and self motivated;

Encouraging to others;

Desires most excellent work product possible;

Good communication skills, can disseminate data to others easily;

Comfortable with speaking in front of others

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