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School Services

Gurgaon, HR, India
February 19, 2015

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Phone: +91-995*******

To seek a responsible position in a dynamic and reputed organization with

opportunities to grow intellectually, technically and professionally in

concurrence with organization's goals and objectives.

Professional Synopsis

> Demonstrated management skills and ability to prioritize multiple and

complex tasks, often with conflicting deadlines.

> Proven ability to work independently as well as team player.

> Exercise high degree of discretion, mature judgment and tact in handling

issues of sensitive nature.

Professional Experience

Royal Bank of Scotland Business Services Pvt Ltd

(Aug 2013- Till date)

Officer Grade 2

Key Deliverables

> Working in International Business Services and Operations (IBSO,Cash

and Payments-India Domestic Payments)

> Handling Corporate client's Electronic payments (RTGS/NEFT/Internal

Transfers) and Bank transfers for Mumbai, Delhi, Pune and Baroda

Branches of RBS.

> Follow and process transactions from initiation (Branch/Client) till

final settlement at RBI.

> Process transactions in accordance with MIFT and PSS guidelines.

> Working closely in coordination with the Treasury Team.

> Maintain rapport with branches and RMs for smooth functioning, over

rule acceptance and top priority client satisfaction.

> Coordinate with investigation department in case of potential fraud,

insufficient details or return of funds.

> Posting of direct entries and services charges in SCORE

> Perform Reconciliation on daily basis for all the branches.

> Generating and maintain daily/monthly MIS report for the department.

> Software used SCORE,ACME,QPH and SFMS

> Expertise in handling files in QPH (payment gateway) for direct

settlement post branch cut off.

Internship Details

> Company: Bonn Food Industry

Project Title: "To Study the Market Share and Potential market of different

Biscuits Companies"

Duration: 45 Days (May 2012 To July 2012)


1) To study the retail perception regarding biscuits in Punjab city.

2) To study the sales turnover of biscuits industries.

3) To know the market share and market potential of different competitors

of biscuit industry.

Projects Undertaken

> Migration of Electronic Payments for corporate client of RBS Bank to

Business Services.

> Role of Brand Ambassadors in the Promotion of Soft Drink.

Achievements / Recognition

> Migrated successfully the entire corporate client's electronic payments

(RTGS/NEFT/Internal Transfers) from 4 different branches (Mumbai, Delhi,

Pune and Baroda) to RBS Business Services.

> Many internal appreciations related to performance and team effort in RBS

Business services.

> Received Bronze Medal in RBS OVATION for Excellent team work.

> Cleared QSA Quality Skill Assessment in first attempt.

> Received Silver Ovation for the Customer Centric Approach Published in

RBS Global Magazine

Certifications /Workshops

> International Trade Finance ( 3 days comprehensive program as part of RBS


> Cash and Payments Fundamentals ( 3 days comprehensive program as part of

RBS Training)

Academic Credentials

Degree Institute/University Year Percentage Specialization

MBA Punjab College of Technical 2013 67.12 Major: Finance

Education Minor: Marketing

Ludhiana, Punjab

2012 59.08 Bachelor Of

B.Com GOVT SPMR College Of Commerce Commerce

University Of Jammu

HSC Army School Jammu Cantt. 2007 59.08 Commerce

SSC Army Public 2005 60


Dhaula Kuan New Delhi

Extracurricular activities

> School Sports Captain at Army School Jammu Cantt.

> Winner Of Collegiate Group Discussion at KOSHISH 2012.

> Winner Of Western Group Dance in Koshish 2012

> Captained the team at Inter school CBSE Hockey Tournament Held at Mohali



> Go getting attitude.

> Ability to work in a team as well as independently.

> Zeal To learn

> Flexible Person


> Hate mismanagement.

> Sometimes turn over responsible


> Interacting with people.

> Playing Cricket Hockey football etc.

> Cooking


I hereby solemnly declare that all statements made above are true and

correct to the best of my knowledge and belief.




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