Manager Software

MICHAEL A. KLEIN

QA Director/Manager Software & Technology

SUMMMARY

Experienced QA Director/Senior Manager who has more than 10 years of experience building

world class software testing teams. I have been involved in expanding the size and scope of groups,

creating a new team for a new product, and promoting and mentoring new QA contributors and

managers.

SKILLS, STRENGTHS & QUALIFICATIONS

Black/Grey Box Testing Team Building

Scrum Jira/Bugzilla

TestTrack Rally

Microsoft Office Windows NT/XP/Vista/7/8

MySQL/SQL Server Exposure to C/C++/C#/Python/Perl/Java

PROFESSIONAL EXPERIENCE

AMAZON 2014 to Present

QA Manager Amazon FreeTime™

Amazon FreeTime™ is the best-in-class parental control suite. It is included on Fire tablets, Kindle eReaders

and on Fire TV. FreeTime™ consists of both client-side and server-side software.

• Inherited an established team of QAE II’s, QAE I’s and an SDET who had been without a

manager for several months.

• Guided the team through a series of releases designed to support both legacy devices and new

hardware.

• Team is responsible for as needed deployments for the server-side software, the FreeTime™ retail

website and any .apk’s that are needed for over-the-air updates.

• Helped to implement the first series of integration tests for the server-side software. The server-

side software survived the Christmas 2014 load without damaging the customer experience.

• Initiated projects to refactor test cases, automate the client software and improve the server-side

deployment process.

• Coordinated with other Kindle teams to facilitate software delivery.

NETMOTION WIRELESS 2008 TO 2013

Director of QA and Lab

Solving the common challenges of wireless computing with innovative, industry-leading Enterprise Mobility

Management software.

• Started as manager and was promoted to Director as responsibilities were added.

• Expanded the group to support 2 products included promoting 3 managers from within the

company.

• Guided both test teams through the company’s first parallel development effort.

• Managed the transition from a “Waterfall” software development methodology to Scrum. The

company had successfully developed under the “Waterfall” model for 10 years prior to making

the shift.

• Managed the selection, adoption, and training for a new Test Case Management system and the

Jira bug tracking system.

• Managed the transition of an outdated QA Lab that was primarily made up of a random

collection of old hardware into an environment that is maintainable, efficient, and highly useful

and scalable for the QA team.

• Worked with both local and remote QA teams.

REAL NETWORKS 2006 to 2007

Michael Klein Résumé, Page 2 of 2

Rhapsody QA Lead - Devices

A global leader in creating products and services that make it easier for people to access and enjoy digital

media on the devices and platforms they choose to use.

• Led a QA team instrumental in shipping Rhapsody version 4.0 under an aggressive schedule

with significant time-to-market pressure and with external partners.

• Led, trained and mentored QA team members in SDLC QA best practices. Two team

members were on Performance Improvement Plans when I started, both were mentored and

became valued members of the team.

• Designed and helped to implement Software Development process improvements, including

evaluating and recommending test tools.

CONSTRUX INC. 2004 to 2006

Senior Software Engineer

Advancing the art and science of commercial software engineering.

• Work as part of a QA team that created software that was to be deployed enterprise-wide

across the US.

• Participated in inspections and other proactive QA processes that found defects early in the

development process

• Obtained CSTE certification.

Various Lead/Manager roles SMALL INTERNET RELATED FIRMS. 2001 to 2003

• Worked in fast changing environments attempting to add value through the QA teams and

processes.

MARCHFIRST INC. 1998 to 2001

Software Test Manager

• Led teams of 1 to 6 testers in all facets of testing. This included testing requirements, setting

up and using a bug tracking database, writing test plans, tracking progress, following test

plans, entering and regressing defects, writing test summary reports and other tasks related

to releasing to the client software with a known level of quality.

• Trained testers with a wide variety of testing backgrounds and experience into a respected

and valued part of the development process.

• Scheduled testing resources for multiple projects running simultaneously.

• Worked with other managers in establishing the Software Development Lifecycle process

for the office to follow.

• Worked closely with development, system architects, graphic designers, QA team, project

and program managers to coordinate and plan schedule and status information.

EDUCATION & ADDITIONAL INFORMATION

• Bachelor of Science: Aeronautical and Astronautical Engineering: Purdue University

• Certificate of Project Management: Edmonds Community College

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