Customer Service Data Entry

JACQUELYN L BURLEY

**** * **** ******

JACKSONVILLE, FL 32209 US

Phone: 904-***-**** Fax Number: 904-***-****

*************@*****.***

Objective: To become employed with your company to utilize my knowledge,

skills, and abilities, as a team member, while exemplifying sensitivity,

courteousness, and professionalism to ensure the company's satisfactory

performance.

Qualifications

Computer Literate

Silver Florida Ready to Work Credential

Data Entry ksph- 13,000 alpha-numeric; 14,000 numeric

Collect and Distribute mail to departments

Operates general office equipment

10-Key adding machine by touch

Types 60 wpm

Answer phone and take messages

Works well with new materials and welcome active learning

Customer service experience by phone and directly

Enter, retrieve and update spreadsheet information

Prepare documents for imaging

File maintenance

Team oriented

Works with minimal supervision.

Strong oral and written communication to convey information effectively

Generate memos, correspondences and letters

Adaptability to change assignments while multitasking

Order and restock office supplies

Scan and index batches

Conflict resolution and problem solving skills

Prioritizes work to achieve deadlines and high productivity

Provides assistance to and am influential among fellow employees

Experience

09/25/2014-12/12/20014

Canon Recruiting Group (Bank of America)

Enter Changes to Data Validation Client Letters from scanned images in the

queues

Edit, Update and save changes

Make corrections from audit

Edit, update and save changes in SCP

Approve Letter in DQS and SNAPS

11/27/2012-08/28/2013 Data Entry Operator (Temp)

Randstadusa (Temp) Bank of America/Merrill Lynch

Enter Changes to Data Validation Client Letters from scanned images in the

queues

Edit, Update and save changes

Make corrections from audit

Edit, update and save changes in SCP

Approve Letter in DQS and SNAPS

Process spreadsheet (w/macro) of CIP Accounts

Research in SBI and SBX for info

Make note in AQFX

Send email to CA and CRM

Updates in Bridge sessions

Make notes in SIEBEL

10/18/2009 - 10/7/2011 Claims Associate

Fortegra Financial, Inc. 100 W. Bay Street, Jacksonville, FL 32202

Process daily mail

Deliver interoffice mail

Prep and batch documents

Scan documents

Log mail from respective queue

Move faxes to respective queues for processing

Research claims manually and electronic

Setup new claims

Process appendages to claims per request

Label and file scanned documents daily

8/2007 - 4/2009 (New Contract) Customer Service Agent (Full time)

Worldwide Flight Services (Vendor) JIA/Jacksonville, FL / Northwest

Counter operations: Pass SADA badge courses Check in passengers, print

and tag bags, assist on SSDs, Resolve policy issues, verify ID and

passports, issuing boarding passes, conflict resolution (reservation,

luggage disputes, etc) take claims on delayed and damaged luggage,

determine compensation, issue vouchers and write checks for damages, order

stock replacement luggage, designed and submitted luggage office inventory

and distribution reports for station.

Gate operations: Board passengers, make flight announcements, process

Flight documents, verify flight crew and passenger counts, transmit

statistical

Information to Operations Office, board and escort unaccompanied minors,

Scanned boarding passes, make seat assignments, order/process fuel

slips.

8/2006-08/2007 (Part time) Ramp Agent/CSA

Pinnacle Airlines - Northwest Airlink JIA Yankee Clipper Rd.

Jacksonville, FL

JIA Jacksonville, FL

(Based in Memphis, TN)

Deplane passengers

Load/unload luggage

Ramp Operations

Clean planes

Operate luggage office

12/2006-04/27/07 Data Entry Opr. / Acctg. Clerk

Atlantic Capital Associates, Inc. (Hard money lender)

Build client/loan accts. Database

TMO (The Mortgage Office) software

Maintain file system

Research, update, pull and file loan accts.

Process Invoices (review, reconcile, stuff mail

Print postage (usps website)

Shred documents

Telephone relief (8 lines)

06/05/06 08/18/06 Cashier

Option One Mortgage 4600 Touchton Rd. Jax, FL 32246

Operate mail machine

Separate mortgage payments and contracts

Process mail manually, prepare documents for imaging

Organize payments/payoffs

Key payments & loan numbers

Research loan numbers for identification & posting

Scan and index transactions batches daily

Generate batch reports

File batches

01/2006 - 03/2006 Receipt Technician: RLAC / ROW Administration

QC Data, Inc. 301 W. Bay Street Ste. 16GG1 Jacksonville, FL 32202

Process request of engineers: create, scan, upload and file

permits and easements of Bellsouth RLAC- Regional Landbase

Center -Nine states)

2005 - 2005 Data Entry Operator

Sterling Group Billing, Inc. Jacksonville, FL

Key patient chart information

Verify/audit account & medical record numbers and dates of service

Reconcile batch

Print / Scan barcodes

Record count

Meet quota

Sign claim forms

2003-2004 Consultant

Randstad @ CSX Jacksonville, FL 32202

Scanned and indexed documents (property deeds)

Built database of the scanned documents

Entered information from GIS maps and created deeds w/land parcels

Kept log of daily production

08/18/1999-9/24/2002 Data Analyst-Accts. Payable Department

Merrill Lynch 4805 Deer Lake Dr. Jacksonville, FL

Analyze (check codes, amounts and reconcile)

Process Travel & Entertainment Expense Reports and generate vouchers

Cross-trained to assist Cash Control Dept.

Performed mail separation, batching, coding and distribution

Trained new temp employees - data entry

Keyed vendors, invoice batches and balanced the same

Post balance transfers and general ledger adjustments

Conferred with Cash Control to balance posted transactions

Kept a daily record of productivity

Documented end-of-the-day unprocessed information for manager

Ran daily production report for distribution

06/11/1999-08/17/1999 Administrative Assistant - Admin. Services Department

Merrill Lynch-Adm. Services Jacksonville, FL

Collect daily outgoing mail from the departments

Sort/deliver interoffice mail

Type and print UPS mailing labels

Ensure all outgoing mail (UPS, USPS, Overnight, Airborne, etc) was sent

Received payment and issued receipt for employee mailings

Research zip codes on computer

Resolved issues and inquires by performing tracking process on packages

Refill coffee stations

6/13/1998-4/30/1999 Anna's Housekeeping Personnel/Adm Asst.

Phillips Highway Jacksonville, FL

Answer clients' and housekeepers' phone calls & resolve issues

Interview applicants for hire

Schedule housekeepers' appointments on master matrix

Schedule and conduct orientation of new employees

Prepare clients' receipts

Perform reference checks on former employment of applicants

Request background checks on applicants

Prepare payroll and write checks

Prepare deposit slips

Close (financial) books weekly and figure paychecks

Perform other assistance to the manager

3/11/1978-7/24/1997 Liberty Regional Medical Ctr. Hinesville, GA

Computer Operator/Mainframe - Data Processing Department

Receive and collect data from revenue departments

Submit software requests/documentation

Process biweekly payroll (w/signature cartridge laser printer)

Assign logins, passwords and security clearance levels

Process backups and updates

Audit Patient Charges

Process monthly-close reports

Transmit patient bills (modem)

Print patient statements

Process A/P Checks and reports

Teach Data Entry Charge-System classes in orientation

Process and deliver patient daily census report

Monitor LANS terminals & trace cables to mainframe

Train unit clerks on patient charge system

Cross trained to stock, issue and keep inventory in Purchasing Department

Assisted Human Resources Director

Added CPT codes for IMS

8/1976-3/1978 Computer Operator II - Data Processing Department

Chatham-Sav'h Brd. Of Education

208 Bull Street Savannah, GA

Independently ran 2nd shift operations

Processed Professional & biweekly payrolls

Operated scanning machine- test papers, generating grade report

Processed report cards & quarterly class schedules

Compiled programs for programmers

Ran payroll reports for credit union

Operated TABB burster, 96 column keypunch machine, and decollator

1976-1976 Office Clerk / Claims Assistant

Social Security Administration Savannah, GA

Performed general office duties (filing, answering phones, taking messages

Scheduled appointments of claimants

Research claims and clients' records by microfiche

Education:

Bradwell Institute Hinesville, GA

High School - Diploma

Savannah Vocational Tech. School Savannah, GA

Data Processing - Certificate

Stenotype Institute Jacksonville, FL

Court Reporting

Incomplete

FCCJ at Jacksonville- Jacksonville, FL

Earned Office Support Technical Certificate

Office Software Applications Management - courses

Continuing Ed. Courses: On-site Telnet- JACHO Safety,

Productivity, Time Management, Cultural Diversity,

Stress Management, CPR, Productivity,

Communication: Men and Women in the Workplace.

Abilities:

Keyboard Score: keystrokes- 13,000 alpha; 15,000 numeric

Typing: 60 wpm; Steno- 100 wpm; Dictaphone transcription

Skills:

MSWord-proficient, Access-Beginner, PowerPoint-Intermediate,

Outlook-intermediate Excel: Working Knowledge, AS400, LaserVault

Character:

Excellent work ethic, honest, dependable, courteous and

considerate; helpful and respectful to others, self motivated,

goal driven, fast learner and active listener.

Contact this candidate