Customer Service Manager

MOHAMED Q. AMIN

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***-** *** ****** • South Ozone Park, NY 11420 • 917-***-**** • ************@*****.***

PERSONAL PROFILE

A dynamic, results-oriented Retail Management financial professional with a 10+ year record of

accomplishments, demonstrated success in achieving target sales goals and providing visionary leadership in

highly competitive banking industry. Strategic problem -solver who envisions smart solutions and executes with

urgency across all levels of the organization. Outstanding st rategist with proven strong leadership and team -

building skills, coupled with the ability to direct resilient teams in managing customer relations and providing

financial services.

Core Competencies

• Office Management • Strategic Planning

• Gifted in Customer Relations • Accounts Payable / Receivable

• Exceptional Insurance Technical Skills • Staff Development & Training

• Risk Management / Quality Control • Meeting & Event Organizer

PROFESSIONAL EXPERIENCE

New York Community Bank Ozone Park, NY

November 2007 – September 2014

Assistant Branch Manager / Retail Banking Officer

Promoted from Branch Supervisor to Assistant Branch Manager

Managed a banking office, a staff of 13 and e nsured the branch functioned in compliance with Federal

and State banking requirements

Envisioned smart solutions as well as executed strategies and initiatives that achieved sales goals

across all areas of the branch by inspiring a high -performance culture branch-wide

Responsible for daily branch operations, proficient in lending, staff supervision and development, sales

management and exceptional customer service

Supervised and performed branch internal audits. Responsible for the disbursement of funds,

preparation of financial and statistical reports for upper management. Provided strategic financial

guidance to support decisions regarding resource allocations and operational planning

Responsible for resolving employee’s grievances and/or conflicts

Handled employee performance evaluations, discip linary procedures, and promotional opportunities

Managed branch scheduling, timekeeping and payroll

Supervised daily branch accounts payable, accounts receivable and collection general ledger available

on MISER and OnBase banking system

Administered and reviewed financial institution’s security procedures and controls access to vault

Implemented sales and service initiatives in order to generate new business relationships, deepens

existing customer relationships, achieved assigned production goals and coordinated Community

Reinvestment Act related activities

Prepared financial presentations, coached staff and monitored progress of sales initiatives

Encouraged staff to identify customer financial needs, cross sells NYCB products and ensured product

suitability as needed

New York Community Bank Howard Beach, NY

December 2005 – November 2007

Branch Supervisor

Promoted from Financial Services Associate to Branch Supervisor

Supervised Financial Services Associates in the performance of their duties while providing operational

guidance. Communicated and implemented branch policies and procedures in accordance with the

guidelines and objectives set forth by NYCB

Provided valuable functioning suggestions to fulfill the daily requirements needed to continually improve

branch performance and productivity

Responsible for approving wire transfers, overdrafts, items on non -sufficient fund report and ordered

office supplies via Purchase NET in a timely manner

MOHAMED Q. AMIN • Page 2

Organized and executed business development programs to achieve sales production targets and

company goals by supporting national marketing campaigns

Responsible for Monthly Branch Self -Assessment reports and facilitating all monetary transactions in

accordance with bank policy

New York Community Bank Ozone Park, NY

July 2004 – December 2005

Financial Services Associate

Accountable for providing customers with high quality, pro mpt, and professional financial services

Delivered exceptional service to client s in accordance with policy and regulations NYCB

Contributed in the development of client relationships by cross -selling banking products and services

Expanded customer relationships for client conversion, acquisition of new account relationships and or

make referral of NYCB’s products and services that cross multiple distribution channels

Exceeded customer expectations in terms of speed, efficiency, certainty and professionalis m, either

face to face or through an alternate channel

Processed customer’s daily transactions including but not limited to cash, check and ATM deposits,

withdrawals, check cashing, account closeouts, loan payments; issues bank checks and U.S. Savings

Bonds redemption

Balanced cash drawer and prepared daily proof/settlement

Ka’Rons Inc. Inwood, NY

January 2001 – July 2004

Office Manager

Developed and maintained client data base and recruited new clients

Performed billing, prepared meeting correspondences, archived invoices and managed employee

payrolls

Maintained CEO’s calendar, employee schedules and conducted follow up with clients

Educated clients on the various type of services and products offered by the Salon

Maintained inventory, processed customer’s cash, credit and check payment for services rendered

LICENSE AND CERTIFICAT ION

New York Life Insurance License

American Bankers Association Branch Manager Certificate, Certificate in Lending Compliance,

Certificate in Commercial Lending, Small Business Banker Certificate, Anti-Money Laundering, and

Anti-Terrorist Financing

EDUCATION

Queens College, City University of New York Queens, NY

Bachelor of Arts: Concentration in Economics and Finance May 2008

LaGuardia Community College, City University of New York Long Island City, NY

Associate in Applied Science June 2003

SKILLS AND TRAINING

Microsoft Office (Word, Excel, Outlook, PowerPoint and Publisher), LPL Branch Net, MISER

Banking System and Bloomberg Terminal

American Bankers Association: Credit Products for Small Businesses, Analyzing Financial Statements and

BSA/AML: Risk Assessment and Customer Due Diligence

REFERENCES

Available upon request

Contact this candidate