Management Service

INDRANIL AUDDY

Mobile: +91-916*******

E-Mail: *****.********@*****.***

CAREER ABRIDGEMENT

A competent professional with 4+ years of functional expertise in Global

Consumer Banking at Bank of America with an overall experience of 7+ years.

Currently working as a Specialist, Training Supervisor and Mentor - Global

Consumer Banking Operations, Bank of America.

Well versed in effective management of process with respect to SLA, Quality

and Investor guidelines.

A thorough professional with a can do attitude, capable of thinking in and

out of the box, generating new design solutions and ideas.

Possess excellent interpersonal, communication and organisational skills.

Proficient in demonstrating unwavering focus on achieving CTQs through

dedication and passion for exceeding the CTQs and in earning loyalty

through accuracy and efficiency.

Possess the specialized knowledge and skills essential to address key job

challenges with a high level of competence.

Have demonstrated superior skills and the highest degree of commitment

levels by living Bank of America core values of Leadership.

Worked as a skilled professional for being an integral part of the team and

have always excelled in CTQs metrics.

CORE COMPETENCIES

Process Management

Managing and monitoring processes End to End with overall functioning,

identifying improvement areas and implementing measures to maximize

operational standards.

Coaching, mentoring and training process trainers to deliver effective

training to new hires for achieving process metrics.

Expertise in Forecasting and scheduling, Workforce tracking, Learning

Management.

Establishing Effective Process control to eliminate process risk.

Manage workflow, quality of service and provide input to scheduling of

work force.

Creating & implementing workflows to facilitate structured support in all

areas and issues.

Achieving goals for productivity and effectiveness as defined in

operational and process plans.

Initiated process improvement/quality improvement ideas.

Proficient in Identifying and reporting more complex problems to

management.

Responsible for supervision of a team and to develop/groom fellow Team

Members to take on new roles and responsibilities.

Incessant interaction with Line of Business Partners for Process

Calibration.

Helped management with planning, organizing, motivating, and controlling

available resources and workforce to achieve process specific goals or

targets.

Achievements & Initiatives:

Won Six Silver Awards for Outstanding Performance for achieving process

targets.

Won Four Gold Awards for Exceptional Performance.

Three won the prestigious Platinum Award for attaining impeccable rankings

on CTP, CTQ and CTC metrics.

Won 25 Bronze Awards for delivering service excellence.

Received Exceeds/Exceeds ratings in half yearly and year-end appraisals.

JDI certified for increasing efficiency of the process by eliminating NVA

steps and with a project benefit of 85+ hours of time saving (on a month

basis).

Helped in developing tools to improve overall quality scores in the process

to achieve Six Sigma Level targets.

0Successfully tested Business Continuity Plans to determine its

effectiveness.

Associated Community Service/ Professional Network:

Team Aspire, YPN (Young Professionals Network), Toastmaster's Club, Banking

Professional Network.

Trainings:

Foundations of Leadership

Conflict Resolution

Effective Coaching Skills

Introduction to Leading and Motivating.

Managing Team Aspirations

Feedback Essentials

Time Management

Interpersonal Skills for Success

Business Etiquettes

Advanced Excel

Information Security

BCMR (Business Control)

Six Sigma (Basics, Lean, Poke Yoke, DMAIC)

Risk Management and Assessment.

Technical Skills:

MS Office (Word, Excel, PowerPoint)

ACADEMIA

Graduated with a First Class B.Com with Honours (Accounts N Finance) Degree

from University of Calcutta in 2010.

Languages Known: English, Bengali and Hindi.

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