Insurance agent
Resume:
James L. Rosenfeld, Jr.
**** *. ****** **., *********, FL 32501
Home: 850-***-**** Cell: 850-***-****
***.*********@*****.***
www.linkedin.com/in/jrosenfeld1
FL. License# W237813
Summary
I am a self-motivated, energetic person who takes a real joy in helping and
working with other people, especially in a business environment. Given any
customer satisfaction problems that arise, I am good at finding a
reasonable solution to their concern in a timely manner. I am seeking a
full-time sales position where I can utilize my people skills.
Highlights
* Team management
* Deadline-oriented
* Client relations specialist
* Focused on customer satisfaction
* Skilled multi-tasker
Education
Central High School May, 1996
Tuscaloosa,AL
Coursework in Marketing, Business Management, and Communications
Shelton State Community College May, 1999
Tuscaloosa,AL
Coursework in Marketing, Business Management, and Communications
Experience
HealthMarkets January, 2015-present
Insurance Agent
Pensacola,FL.
* Identify client needs
* Establish clients budget
* Build insurance package that most benefits client
* Deliver policy to client and answer any questions
* Collect first premium payment
Pine Forest Automotive June, 2014 -
December, 2014
Service Manager
Pensacola, FL.
* Dispatch appropriate jobs to technicians to match skill sets.
* Over see technician productivity, to ensure maximum shop efficiency.
* Resolve any customer concerns that would not allow the customer to have
an excellent experience.
* Order and receive appropriate parts for each job.
* Over see and record the return of warranty or defective parts.
* Completed all necessary documents to warranty all parts and labor.
* Order and monitor inventory supplies accordingly to stay within the
allocated budget.
* Tracked cost of parts and cost of labor to achieve our goal profit
margin.
Pete Moore Imports March, 2011 - June, 2014
Service Manager
Pensacola,FL
* warmly meet customers on the service drive.
* Discuss with customer what needs the vehicle is requiring
* Clearly and accurately record and relay information to technician for
proper diagnosis
* Relay to the customer what was found with their vehicle, and what the
proper repairs are.
* Successfully manage the production of 7 technicians.
* Addressed negative customer feedback immediately.
Locklear's Automotive April, 2010 - February, 2011
Service Advisor
Tuscaloosa,AL
* Job responsibilities include meeting and greeting service customers.
* Once I have met the customer, I listen to their concerns or service
request, and write a clear and precise translation to the technician.
* Once the vehicle has been diagnosed, I relay the cause and resolution in
clear and understandable terms to the customer.
* I also make additional service recommendations that were noticed during
the inspection.
* I am also responsible for resolving any customer concerns that may arise.
Tuscaloosa Library Bindery February, 2009 - February, 2010
Production Manager
Tuscaloosa,AL
* Job responsibilities include removing original covers from books, and ads
from magazines and journals.
* After this has been completed, I would remove adhesive from the spine of
the book or magazine.
* I would then put new adhesive on the spine of the product.
* Other job responsibilities included cleaning and maintaining equipment.
Tuscaloosa Toyota February, 2004 - January, 2009
Service Advisor
Tuscaloosa,AL
* Job responsibilities include listening to customer concerns and giving a
detailed and, precise translation of their concerns to the technician.
* Once their concerns have been diagnosed, I give the customer the cause
* I also up sale other problems, or overdue services that are identified
during the inspection.
* I am also responsible for resolving customer concerns about cost,
transportation or any other situation that may arise where a customer is
unhappy.
* I am able to resolve these issues by either helping with the cost of the
repair, or explaining and laying out in laymen's terms the reason for the
cost.
* When it comes to transportation, I am able to give rental cars at a
reduced or no cost depending on the situation.
* I am responsible for talking to extended-warranty companies on behalf of
the customer and insuring the repairs for which the extended-warranty
companies are responsible are getting paid for.
* I am also responsible for insuring that all estimates meet all cost.
Magnolia Nissan & BMW January, 2000 - January, 2004
Assistant Service Manager
Tuscaloosa,AL
* Responsibilities include: writing repair orders and assisting with
customer satisfaction concerns; preparing warranty claims, and quality
control of vehicles upon completion of service.
* Were both BMW and Nissan certified.
References
Geoffrey Jaynes
Regional Manager, Ferrell Gas
Fairhope, AL.
**********@***.***
Jack King
Retired Retail Manager, Gayfers
Lillian,AL
*******@*********.***
Tim Clemmons
Doctor of Physical Therapy, HPRC
Auburn,AL
*******@*****.***
Brian McGuire
Service Advisor, Pete Moore Imports
Pensacola,AL.
*******@*****.***
Contact this candidate