CUSTOMER SERVICE PROFESSIONAL
Profile More than 23 years’ successful experience in customer service and support
with recognized strengths in account maintenance, problem-solving and
trouble-shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using both and Mac systems; Microsoft Excel,
Microsoft Word, CT DataTrac.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service
Develop plan, conduct audits and variance analyses, filings, and
maintain/update accurate inventories.
Synopsis of Achievements Opened 48 new commercial accounts which increased customer retention by
19%, from 72% to 91%.
Responsible for a $3.3 million sales goal, my team and I achieved $3.4 million.
Proactive planning led to notable increase in morale in all departments.
Created customer satisfaction survey, drastically reducing potential problems.
Employment Home Depot, Memphis, TN 2000 – 2013
Work with 30 National accounts that covered all 50 states along
with 50 in-house accounts covering the Mid-South are.
Responsible for more than 3,800 individual and corporate
Support sales reps in opening new accounts and upgrading
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking
new ways to improve customer service.
Provided customer service by greeting and assisting inquiries
Monitored sales activities to ensure and quality goods.
Instructed staff on how to handle difficult and complicated
Estimated consumer demand and determined the types and
amounts of good to be sold.
Established credit policies and operating procedures.
Traveled to various job sites throughout the city to receive order
for the next phase of project at hand.
Education University of Memphis, Memphis, TN 1982
References Furnished Upon Request