Kelley Turner

**** ********* ******, *******, ** 38111

901-***-**** (home)

acodts@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile More than 23 years’ successful experience in customer service and support

•

with recognized strengths in account maintenance, problem-solving and

trouble-shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

Possess solid computer skills.

•

Excellent working knowledge using both and Mac systems; Microsoft Excel,

•

Microsoft Word, CT DataTrac.

Ability to train, motivate, and supervise customer service employees.

•

A team player, acknowledged as “Total Quality Customer Service

•

Professional.”

Develop plan, conduct audits and variance analyses, filings, and

•

maintain/update accurate inventories.

Synopsis of Achievements Opened 48 new commercial accounts which increased customer retention by

•

19%, from 72% to 91%.

Responsible for a $3.3 million sales goal, my team and I achieved $3.4 million.

•

Proactive planning led to notable increase in morale in all departments.

•

Created customer satisfaction survey, drastically reducing potential problems.

•

Employment Home Depot, Memphis, TN 2000 – 2013

Work with 30 National accounts that covered all 50 states along

•

with 50 in-house accounts covering the Mid-South are.

Responsible for more than 3,800 individual and corporate

accounts.

Support sales reps in opening new accounts and upgrading

•

existing service.

Quickly and effectively solve customer challenges.

•

Maintain quality control/satisfaction records, constantly seeking

•

new ways to improve customer service.

Provided customer service by greeting and assisting inquiries

•

and complaints.

Monitored sales activities to ensure and quality goods.

•

Instructed staff on how to handle difficult and complicated

•

sales.

Estimated consumer demand and determined the types and

•

amounts of good to be sold.

Established credit policies and operating procedures.

•

Traveled to various job sites throughout the city to receive order

•

for the next phase of project at hand.

Education University of Memphis, Memphis, TN 1982

Business Administration

References Furnished Upon Request

Contact this candidate