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Customer Service Sales

United States
February 19, 2015

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Kelley Turner

**** ********* ******, *******, ** 38111

901-***-**** (home)


Profile More than 23 years’ successful experience in customer service and support

with recognized strengths in account maintenance, problem-solving and

trouble-shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using both and Mac systems; Microsoft Excel,

Microsoft Word, CT DataTrac.

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service


Develop plan, conduct audits and variance analyses, filings, and

maintain/update accurate inventories.

Synopsis of Achievements Opened 48 new commercial accounts which increased customer retention by

19%, from 72% to 91%.

Responsible for a $3.3 million sales goal, my team and I achieved $3.4 million.

Proactive planning led to notable increase in morale in all departments.

Created customer satisfaction survey, drastically reducing potential problems.

Employment Home Depot, Memphis, TN 2000 – 2013

Work with 30 National accounts that covered all 50 states along

with 50 in-house accounts covering the Mid-South are.

Responsible for more than 3,800 individual and corporate


Support sales reps in opening new accounts and upgrading

existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking

new ways to improve customer service.

Provided customer service by greeting and assisting inquiries

and complaints.

Monitored sales activities to ensure and quality goods.

Instructed staff on how to handle difficult and complicated


Estimated consumer demand and determined the types and

amounts of good to be sold.

Established credit policies and operating procedures.

Traveled to various job sites throughout the city to receive order

for the next phase of project at hand.

Education University of Memphis, Memphis, TN 1982

Business Administration

References Furnished Upon Request

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