Customer Service Sales

Kelley Turner

**** ********* ******, *******, ** 38111

901-***-**** (home)

**************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile More than 23 years’ successful experience in customer service and support

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with recognized strengths in account maintenance, problem-solving and

trouble-shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

Possess solid computer skills.

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Excellent working knowledge using both and Mac systems; Microsoft Excel,

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Microsoft Word, CT DataTrac.

Ability to train, motivate, and supervise customer service employees.

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A team player, acknowledged as “Total Quality Customer Service

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Professional.”

Develop plan, conduct audits and variance analyses, filings, and

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maintain/update accurate inventories.

Synopsis of Achievements Opened 48 new commercial accounts which increased customer retention by

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19%, from 72% to 91%.

Responsible for a $3.3 million sales goal, my team and I achieved $3.4 million.

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Proactive planning led to notable increase in morale in all departments.

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Created customer satisfaction survey, drastically reducing potential problems.

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Employment Home Depot, Memphis, TN 2000 – 2013

Work with 30 National accounts that covered all 50 states along

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with 50 in-house accounts covering the Mid-South are.

Responsible for more than 3,800 individual and corporate

accounts.

Support sales reps in opening new accounts and upgrading

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existing service.

Quickly and effectively solve customer challenges.

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Maintain quality control/satisfaction records, constantly seeking

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new ways to improve customer service.

Provided customer service by greeting and assisting inquiries

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and complaints.

Monitored sales activities to ensure and quality goods.

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Instructed staff on how to handle difficult and complicated

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sales.

Estimated consumer demand and determined the types and

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amounts of good to be sold.

Established credit policies and operating procedures.

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Traveled to various job sites throughout the city to receive order

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for the next phase of project at hand.

Education University of Memphis, Memphis, TN 1982

Business Administration

References Furnished Upon Request

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