Operations Manager

Alfred Steve Catalan

** ****** ***

West Islip, NY 11795

Phone: 516-***-****

Email: **********@*****.***

[pic]

OBJECTIVE

To obtain a challenging position in the Automotive or

Customer Service industry. A position that allows me

to demonstrate my vast knowledge and skills and

offers room to advance my career. I look forward to

being challenged and taking on new endeavors.

WORK HISTORY

Jul 2001 Auto Body Parts Operations Manager

to ABC Parts International

present Mineola, NY 11501

Reshaped and grew the Customer Service Department to

cope with the speed at which the company was growing.

Responsible for all day to day operations of the

business and play an important role in maintaining

client relations. Office duties included:

Overseeing drivers, office, and warehouse personnel

to ensure maximum productivity from all.

Performed hiring and termination of employees

Prepared daily schedule for drivers and monitored it

for timeliness and profitability

Received and managed warehouse parts and

International containers.

Handle all damaged parts claims received from clients

Ordering parts from local vendors

Prepared daily report of office activities and

progress to owners.

Address and resolve all clients' questions and

concerns.

EDUCATION

Dec 2003 Briarcliff College

to Bethpage NY

Dec 2005 Associates Degree obtained in Criminal Justice

SOFTWARE/SYSTEM SKILLS

Microsoft word, Excel, Photoshop, Outlook, Sage Mas

200

LANGUAGE SKILLS

Fluent in Spanish

REFERENCES

Available upon request

Contact this candidate