Customer Service Administrative Assistant
Resume:
Dixie Bryan
Ashland City, TN ****5
************@*****.***
SUMMARY OF QUALIFICATIONS
Motivated individual with over seven years’ experience in all aspects of Customer Service and Office Management. Supervised up to eight employees and handled all areas of employee development and progressive discipline. Experienced with Microsoft Excel, Word, and Outlook along with proprietary systems such as PestPac Software and TeleCheck Scanning Software.
INTERPERSONAL PROFILE
Conflict Management strengths in addressing and resolving employee disputes resulting in a positive work environment.
Demonstrated ability to prioritize and adjust to changing work demands.
Proven analytical abilities and problem solving skills; strong organizational skills; very detailed orientated.
Strong and dedicated work ethic.
Excellent verbal and written communication skills, combined with strong computer skills.
Highly teachable with ability to assess practical and common-sense approaches to complex issues.
CAREER ACCOMPLISHMENTS
Trained and mentored new employees to maximize individual and departmental performance.
Implemented new procedures to increase efficiency and reduce overall costs.
Developed an improved filing system to increase office staff efficiency.
Maintained daily, weekly, and monthly reporting to track key company metrics.
Experienced in reviewing third-party collection accounts and updating records.
Responsible for answering high volume of incoming customer service calls, while maintaining scheduling and customer service duties.
Interacted with customers on a daily basis, to resolve customer concerns and billing questions.
Made proactive collection calls to customers with past due balances, to reduce receivables.
Applied payments to customer accounts.
Prepared and distributed delinquent account notices.
Interacted with and assisted other departments within the company.
Performed other duties and special projects, as assigned.
PROFESSIONAL EXPERIENCE
Express Professionals, Nashville, TN Present
Administrative Assistant
Active Home Solutions, McDonough, GA 2008 to 2014
Commercial Department Specialist 2014
Posting Department Specialist (2014)
Call Center Assistant Supervisor (2013-2014)
Accounts Payable (2012-2013)
Posting Department Specialist and Supervisor (2011-2012)
Office Manager (2009-2011)
Customer Service Representative (2008-2009)
Mount Zion Christian Academy, Jonesboro, GA 2006 to 2009
Teacher/Coach for various Grades and Sports
Active Pest Control, Dunwoody, GA 2004 to 2006
Interacted with customers daily, to resolve billing questions and concerns. Continuously researched customers’ accounts; data entry; route scheduling; administrative duties.
EDUCATION AND CAREER DEVELOPMENT
Pensacola Christian College, Pensacola, FL 2005
Bachelor of Arts, Youth Ministries
Georgia Pest Control Association Atlanta, GA 2008 to present
Licensed/Registered Pest Control Operator 125153
REFERENCES
Noel Turner Supervisor 615-***-****
Selam Eyob Friend 540-***-****
Debbie Ray Friend 770-***-****
Gretchen Turner Coworker 615-***-****
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