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IT Management, Systems Engineering

Largo, FL
February 19, 2015

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Dwayne Shores

***** **** * **, *****, Florida ***73 * Cell 813-***-**** *

Information Technology Management

Systems Infrastructure Security Staffing

Professional Summary

Over 20 years’ experience in Information Technology with a well-rounded background in infrastructure management,

systems engineering and server virtualization. A hands-on leader with expertise in systems design, installation and

support. IT policy and procedure design experience. IT personal support and mentoring including helpdesk, engineering

and development teams. Successful in meeting new technical challenges and finding solutions to meet the needs of the

business. Skilled in evaluating current and future technologies. Leading purchase planning to support both short and long

term IT initiatives.

Professional Experience:

Leader Tech, Inc. Tampa, FL June 2011 – Present

IT Manager

Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards and electronic

enclosures. The company has 130 employees. The IT infrastructure consist of 80+ desktop/laptop computers and 17

servers. Responsible for all areas of the infrastructure including end user support, network and systems engineering,

boxed and custom software solutions and IT management.



• Developed long term technology plans and projects, annual budget and resource forecasting.

• Managed relationships with vendors and internal / external IT auditors.

• W orking with all departments for business operational planning and coordination.

• IT Policy and Procedure documentation and monitoring.

Infrastructure Planning and Engineering

• Designed and implemented a clustered virtualized server infrastructure utilizing VMWare ESX and Dell

PowerVault SAN technologies. This included both new server instances as well as P2V conversions.

• Implemented VPN access for traveling employees utilizing SonicWall Firewall / VPN solution.

• Created AD policies to standardize the corporate desktop environment for both user accounts and computers.

• Migration of an internal phone system to ShorTel Sky cloud VOIP system.

• Migrated the onsite Exchange 2010 server to Office365 cloud with SSO.

• Planned, managed and implemented Microsoft Dynamics CRM cloud based system for the Sales force. This

system is utilized by the Sales and Engineering departments.

• Administration for the Syspro ERP business application including security, reporting and customization duties.

• Replaced Symantec Backup Exec tape based system to an Armada appliance disk based system with replication

to redundant external data centers.

• Implemented AIRWatch MDM services for all company and employee owned devices.

• Implemented Windows Update Services to control and report on all Microsoft OS and application patching.

• Installed systems and network monitoring software utilizing Manage Engines AD Audit Plus, AD Manager

software and LanSweeper network inventory / asset management software.

• Configured RightFAX cloud based faxing solution to replace hardware inbound/outbound devices.

• Installed Kiosk systems in specific locations on the production floor that are locked down to perform specific


Custom Software Development – VB.NET / SQL

• Manage all SQL Databases including tSQL procedure / trigger programing.

• Developed a production labor tracking and reporting application to enhance the ERP system functionality.

• Developed a non-conformance tracking and reporting tool currently utilized by the QA department.

• Developed an operation monitoring application that displays in real time the state of all operations running in the

production environment.

• Developed other tools used throughout the company.

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Dwayne Shores

12118 72nd W ay, Largo, Florida 33773 * Cell 813-***-**** *

Digitel Network Corporation Clearwater, FL November 2006 – January 2011

IT Director / Senior Systems Analyst

Digitel is a call center. I was hired to re-engineer the infrastructure including systems, databases, processes and disaster

recovery. The company has 300+ employees. The network consists of 300+ Dell Windows XP workstation, 30+ Dell

Windows servers/SAN/NAS devices and various network switches and routers. Server applications include Exchange,

SQL, IIS, Touchstar Call Center, Asterisk PBX and Symantec Backup.



• Short term and long term budget preparation and reporting.

• Support and mentoring of 6 IT personal including end user support, systems/network engineering, software

development and DBA personnel.

• Business process development.

• IT Policy and Procedure documentation and monitoring.

• Designed user provisioning policies and procedures.

Systems/Network Engineering

• Consolidated and standardized the corporate IP network including consolidating multiple IP subnets and re-

engineering of the DNS and DHCP services.

• Designed and implemented Active Directory service replacing multiple NT domains and peer to peer networks.

• Setup standardized user and group AD security model.

• Created AD policies to standardize the corporate desktop environment.

• Redesigned the SQL infrastructure including upgrading legacy versions to current technology. Identified and

migrated critical databases to a clustered failover environment.

• Standardized the server infrastructure to a common build model.

• Performed Exchange 2003 to 2007 upgrade/migration.

• Restructured the backup, restore and security model for all SQL databases and servers.

• Performed a Network and Active Directory upgrade to Windows 2008.

• Migrated over half of the server systems to a virtualized platform utilizing VMware vSphere and EqualLogic iSCSI

storage devices. The virtual infrastructure consists of 2 standalone ESX servers, one of these used for

development, and one high availability system.

• Level 3 support for the desktop, servers and network.

• Redesigned the SQL infrastructure including upgrading legacy versions to current technology. Identified and

migrated critical databases to a clustered failover environment.

• Restructured the backup, restore and security model for all SQL databases and servers.

• Migrated all public assessable systems to a DMZ.

• Implemented a helpdesk application to track all issues and projects being maintained by the IT department.

• Created Visio diagrams and documentation of the complete data/voice network layout and configuration.

• Redesigned the procedures and processes for the purchasing and scheduling of all leads used in the call center

marketing department to support both state and federal compliance. Designed and developed a VB.NET/SQL

application to adhere to and track the process for compliance.

Telemarketing Compliance

• Redesigned the procedures and processes for the purchasing, compliance and scheduling of all leads used in the

call center marketing department to support both state and federal compliance.

Mettler Toledo Safeline Tampa, FL November 1997 – November 2006

IT Manager / Senior Systems Engineer

Mettler Toledo is a global sales and manufacturing company. Safeline designs and builds Metal Detection and X-Ray

solutions for the food and pharmaceutical industry. The company consists of 150 employees in the Tampa location and is

part of a global company with 10,000 employee’s world wide. The Tampa network consists of 140+ XP workstations and

22+ servers of various configurations. Server applications include Active Directory, Exchange, IIS, ISA, SQL, SharePoint,

BlackBerry Enterprise, RightFAX, Footprints Helpdesk, LANDesk, Symantec Enterprise Antivirus, Syspro MRP, Infor

Syteline ERP and others. Duties and projects include:

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Dwayne Shores

12118 72nd W ay, Largo, Florida 33773 * Cell 813-***-**** *



• Interviewed and hired various IT staff as the infrastructure expanded.

• Personnel management, budget forecasting and vendor management.

• Support and mentoring for 4 IT personal.

• Monitored departmental controls, policies and procedures for compliance with Sarbanes Oxley requirements.

• Coordination and planning of an IT steering committee. This committee meets to discuss business process

development projects as well as IT resource planning and systems capacity planning.

Systems Engineering

• Developed and performed a conversion of a Novel infrastructure to Windows NT4 domain model.

• Design, installation and support of an Exchange 5.5 email solution to replace an external ISP email system.

• PC configuration, management and support for more than 140 XP workstations.

• Firewall setup and configuration utilizing Symantec Raptor Firewall.

• Microsoft Proxy/ISA server installation and support.

• W orked on a team of 9 with corporate IT in the pilot/migration of the corporations multiple IT locations domain and

email infrastructure into a standard corporate global AD/Exchange domain model. Setup the North American pilot

network utilizing VMware 3.5 virtualization environment.

• Designed and implemented a centralized virus prevention and management process utilizing Symantec

Enterprise Virus application to replace standalone desktop packages.

• Deployed Microsoft WUS for patch management.

• Active Directory development including user security standardization and group policy development.

• Designed and deployed a helpdesk and change management solution utilizing Footprints by Numara Software.

• Utilized Microsoft Operations Manager for server event processing and reporting.

• Developed automated service processes to improve the efficiency of the collection and reporting of NT and SQL

server log files to satisfy a Sarbanes Oxley requirement.

• Utilized Microsoft Operations Manager for compliance reporting including server and Active Directory events.

Project Management / Application Support

• Co-Project management for the implementation of a Syteline ERP system to replace a Syspro ERP package.

• Performed all data conversion duties in the migration from a flat file based ERP system to a SQL based ERP


• Syteline ERP support, customization and monitoring.

• SQL query development to support various department reporting requirements.

• SQL and .NET programming to support the ERP solution as well as internal custom applications.

Support Services

• Support for mobile devices including Microsoft Mobile and BlackBerry devices.

• Laptop/VPN support for users in various locations across the US.

Baymont Technologies Clearwater, FL September 1994 – November 1997

Systems Administrator

Baymont Technologies develops GIS data conversion and document management systems worldwide. The network

consisted of 300+ Windows 95/98/NT4 workstation, 7 OpenVMS mainframes, 28 UNIX servers and Xyplex Managed



• Developed an implementation plan for the rollout of Windows NT Server and Workstation into an existing Open

VMS and UNIX environment.

• Support of all workstations and Windows servers in various configurations.

• Developed and implemented a company standard network configuration utilizing Windows NT.

• Design, installation and support for various Microsoft Back office systems including IIS, SMS and Proxy servers.

• Designed and developed a VB6 application to assist in the configuration and environmental setup of all CAD


Technical Proficiencies

Office Productivity

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Dwayne Shores

12118 72nd W ay, Largo, Florida 33773 * Cell 813-***-**** *

Microsoft Office, Visio, InfoPath and Outlook messaging and others.

Operating Systems

MS Windows versions through 8.1, MS Server versions through 2008R2.

Server Applications

MS Exchange, MS SQL Server, IIS, SharePoint Services, WSUS, Landesk, Citrix Metaframe and others.

Business Applications

Syspro ERP, Syteline ERP.

Cloud Applications

Microsoft Dynamics, Office 365, Airwatch MDM, Armada Backup, ShoreTel SKY, RightFAX.

Virus Packages

Trend Micro and Symantec Enterprise.


VMware ESX and VSphere, XEN Server and Microsoft Hyper-V.


Dell workstations, notebooks and servers. Dell PowerVault SAN devices. Dell, HP and 3Com switches and

routers, SonicWall Firewall / Spam appliances.


ShorTel, Comdial, Avaya, Asterisk, Touchstar PBX and predictive dialers.

Core Technologies

Active Directory, TCPIP, DHCP, DNS, VPN, VOIP, Firewalls and Clustering.

Application Development

VB6, VB.NET, ASP.NET and MS SQL TSQL programming.


MCP – 2002

MCSE – 2002


Currently working on VMWare VCP certification.

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