Customer Service Administrative Assistant
Resume:
Sherry Neville
Salemburg, NC ****5
*********@***.***
OBJECTIVE
Secure a position that will enable me to use my strong communication & organizational skills, customer service
background and my ability to work well with people while making positive contribution to a team.
PROFESSIONAL EXPERIENCE
11/13-07/14 Office Mgr/Executive Assistant: Sitework Supplier Inc. Nokomis, FL
Ensured the efficient operation of the administrative offices by performing various responsibilities; assisted the CEO and
CFO with all clerical functions, communicated and interpreted governmental trucking policies, and registered Sitework
Supplier with various states as a Minority Company. Established and maintained administrative files, scheduled the
CEO's calendar, provided clerical support for day to day operations, processed incoming checks, AP/ AR, and payroll
while maintaining vendors, suppliers, and truck drivers' accounts.
07/04-11/09 Administrative Assistant: SeaSide Lending, Port Charlotte, FL
Duties included but not limited to all day to day operations, preparation of meeting documentation, and various banking
duties. Mortgage Loan Processor: Gathered information and took each file from pre-approval to closing. Input proper
loan information into the system for processing with QuickBooks. Responsible for ensuring that all loan documentation
was complete, accurate, verified, and complied with company policy. Verified loan documents including income credit,
appraisal, and title insurance; ultimately preparation of application for submittal to underwriting. Reviewed file
documentation and made sure all items needed were requested. Ordered and coordinated loan documents while always
meeting crucial deadlines requested. Performed any additional duties/activities assigned by management.
10/92-05/93 Front Desk Clerk: Sneakers Fitness Center, Binghamton, NY
Duties included: First line of contact for Sneakers Fitness members, provided superior customer service while assisting
members in class selections, memb~rship questions, and merchandise. Was able to convey and enforce policies while
still maintaining poise as well as enforcing best practices to sustain client relationships and services.
04/92-10/92 Assistant Manager: Rainbow Rent to Own: Binghamton, NY
Responsibilities included: Opening and Closing of store, heavy customer relations, typing, filing, multi-line phone
system, generating mailing lists, contract administration and maintenance of customer contracts/files.
11/84-11/85 ER Admitting Clerk: United Health Services, Binghamton, NY
Duties included: Interrelationships with physicians, patients, nursing service, ancillary departments and business office,
preparation of patient charts and record in computer system correct and complete confidential information from
patient/guarantor regarding both demographic and insurance information, necessary signatures on each admission.
Using experience gained through Emergency Room I also helped with the Binghamton Psychiatric Center in preparation
of state budget sheets, maintenance of inventory and banking duties. Knowledgeable of hospital procedures and
performed duties in a safe, functional and effective manner that reduced hazards and risks, prevented accidents and
injuries and maintained safe conditions by adhering to established EOC standards.
EDUCATION
1984 Graduate Binghamton High School, Binghamton, NY
REFERENCES
Letters of reference included with curriculum vitae. Additional references available upon request
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