Sales Customer Service, Furniture Sale Rep.,Store Mgr

RODNEY BALDWIN **** Collins Avenue, Apt #**** Miami Beach, FL 33140

786-***-**** ********@*****.***

SALES PROFESSIOAL

CLIENT RELATIONS / CUSTOMER SERVICE / OPERATIONS

“Steering sales growth though through relationship building”

Seasoned, results-driven professional offers ample experience in optimizing sales growth and organizational

profitability in robust, highly competitive industries, including the furniture, advertising, and warehouse industries.

Versatile leader with comprehensive background in planning and executing effective sales, marketing, and operational

strategies to drive revenue growth and deliver exceptional customer service.

Customer-focused advocate talented in cultivating rapport with clients, assessing needs, and tactfully closing sales.

Collaborative communicator with superior interpersonal, presentation, negotiation, and relationship building skills.

Adaptable team player pragmatically focused on sustaining high-performing and revenue-driven teams.

Proactive employee with proven success in combining organizational, logistical, analytical, and problem-solving skills

to advance organizational objectives in dynamic environments.

Multi-tasked self-starter with sound business acumen and ability to manage simultaneous responsibilities.

AREAS OF STRENGTH:

Sales/Marketing Strategy Process Improvements Presentation/Negotiation

Strategic Planning Customer Satisfaction Customer Relationships

Leadership & Oversight Problem Resolution Multi-tasking/Organization

Effective Communication Inventory Maintenance Shipping & Receiving

Revenue/Profit Growth Collaboration/Teamwork Industry Networking

EXPERIENCE HIGHLIGHTS:

SALES PERFORMANCE: Deployed sales techniques to build loyal customer base and enhance profitability. As Branch

Manager for Rhodes Furniture Company, managed sales volume of $5M annually through strategic planning and analysis.

COLLABORATIVE LEADERSHIP: Cemented positive relationships with team members, promoting an environment of

open dialogue, idea-sharing, and goal-sharing. Fostered productivity through collaboration and proactive communication.

PROFESSIONAL EXPERIENCE:

A.P.J.L. Consulting, Sterling, VA 2012 - 2014

Manager

Key activities entailed sales, advertising, inventory control, and warehouse maintenance for retail furniture stores

undergoing closing processes. Earned reputation for effective leadership, goal-setting, and timeline adherence.

Team Leadership: Managed staff performance and led team to be customer-focused and revenue-driven.

Operations: Assumed hands-on role in monitoring day-to-day operational and administrative functions.

Carl’s Furniture, Miami, FL 2006 - 2012

Furniture Sales Representative

Multi-tasked various responsibilities using time and priority management skills, including processing orders, interfacing

with customers, answering questions, and closing sales.

Customer Relations: Warmly greeted customers, assessed needs, made recommendations, and encouraged sales.

Problem Resolution: Resolved queries with timeliness, accuracy, and customer focus.

Rooms to Go, Miami, FL 1995 - 2006

Furniture Sales Representative

Continually focused on sales goal attainment and client relationships. Demonstrated responsiveness and timeliness in

assisting customers and actively listening to needs and requests.

1 RODNEY BALDWIN

PROFESSIONAL EXPERIENCE CONTINUED

Rooms to Go, Furniture Sales Representative, Continued

Sales Strategy: Pushed forward sales strategies to generate leads and tactfully closed sales. Utilized advanced

product knowledge to communicate with customers and competitively position store.

Teamwork: Partnered with team members and management to achieve and exceed sales goals, forecast trends,

and enhance skill sets. Committed to professional development on ongoing basis.

Rhodes Furniture Company, Inc., Miami, FL 1987 - 1995

Branch Manager

Fulfilled integral role in coordinating operations of furniture store to maximize efficiencies. Meticulously managed

inventory, generated reports, tracked sales, and planned campaigns to boost sales. Actively involved in managing sales

volume of $5M annually through planning, analysis, and constant monitoring of progress.

Staff Development: Planned and delegated staff assignments based on workload objectives, schedules, and

organizational needs. Directly accountable for sales and administrative support staff. Supervised, trained, and

mentored 25 staff members to promote high performance levels and employee engagement.

Sales: Revitalized sales efforts through extensive product training, leading-edge sales strategies, and keen

customer assessment aptitude. Recognized as “Manager of the Year” for superior performance and dedication.

EDUCATION:

Gold Coast School of Real Estate, Miami, FL 2014

Real Estate Coursework

Miami-Dade College, Miami, FL

Business Administration Coursework

LICENSES:

State of Florida Realtor (ACTIVE)

State of Florida Notary (2008 - 2012)

State of Florida Signing Agent (2008)

SKILLS: Adept in Microsoft Word and Microsoft Excel.

2 RODNEY BALDWIN

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