Sap Management

ANCY.B.GEORGE E-mail:

************@*****.***

SAP CRM Functional Consultant Mobile: +91-740*******

CARRIER OBJECTIVE

Seeking a role in an organization that challenges me to continue learning

and offers due opportunities to utilize my skills and experience in

technology for advancement.

PROFESSIONAL EXPERIENCE

. A competent professional with 2 years and two months of SAP experience

in Customer Relationship Management (CRM).

. Currently, associated with ACCENTURE SERVICES PVT LTD Bangalore, as

SAP CRM Functional Consultant.

. Excellent analytical, organizational, planning skills with

demonstrated abilities in leading motivated teams towards achieving

organizational goals.

. An effective communicator with exceptional relationship management

skills with the ability to relate to people at any level of business.

FUNCTIONAL SKILLS

. As a Process Team Member, involved in SAP CRM customizing and support

related work.

. Interact with Client for Requirement Gathering, System Study and

Analysis.

. Understanding Business Process, Business Objective of the Client.

. Integration with other Modules, Integration Testing and extending Post Go-

live Support including Training to End-User.

SAP CRM SKILLS

. CRM Base Customization: Business Partner, Organization Management,

Territory Management, Product Master, Org Model and Determination,

Activity Management, Partner Processing and Action Profile.

. Middleware : Middleware configuration

. My Account Application: Configuration, customization and interaction with

customers for the online orders.

WORK HISTORY

. Currently associated with Accenture services PVT ltd (Software Engineer),

Bangalore from Aug 2012 till date.

Project-1 Details

Client Name : ASML SAP OPPORTUNITY, Netherlands.

Duration : August 2012 - August 2013.

Role : Functional Consultant-SAP CRM

SAP Version : SAP CRM 4.O

Business Area : CRM

Team Size : 15

Location : Bangalore

ASML is the world's leading provider of lithography systems for the

semiconductor industry, manufacturing complex machines that are critical to

the production of integrated circuits or chips.

Roles and Responsibility:

. Understanding end to end Business Process.

. Understanding of integrated scenarios with other modules of HR, FICO.

. Providing application support.

. Involved in Middleware Monitoring and resolving middleware related

issues.

. Understanding of CRM base customization for service process

(Transaction type, Item category, Copy Control and Basic Functions etc.)

. Worked on CRM Contract related issues.

. Identifying the recurring issues and providing permanent fix in order

to reduce the number of tickets through problem management.

. Worked on CRM related configurations

. Involved in the Functional testing of newly implemented process.

Project-2 Details

Client Name : DOW CHEMICALS, UNITED STATES (Currently working)

Role : Post Implementation Support-SAP CRM

SAP Version : SAP CRM 7.0

Business Area : CRM

Team Size : 6

Location : Bangalore

The Dow Chemical Co., commonly referred to as Dow, is an American

multinational chemical corporation headquartered in United States. Dow

manufactures plastics, chemicals, and agricultural products.

At Agro Fresh the commitment is to help customers - growers, packers,

shippers, exporters and importers worldwide - to deliver consistently high

quality products.

Responsibilities:

. My responsibilities included as a part of my sap CRM Support Team. The

scope of Project was to provide support to already implemented SAP CRM

Services, Middleware, My Account application.

. My Account part of E Commerce is a web based application where the online

sales orders are created. The main responsibility is fixing the catalogue

maintenance and ISA issues

. Working with My Account Application (CRM 7.0), finding the root cause

analysis and solving the issues.

. Middleware: Our responsibility is monitoring activities and fixing up of

the errors due to the failed queues.

. Services: It involves the linking up of new customers, issues related to

the services orders created.

. Involved in day to day reporting activities.

. Involved mainly in supporting the My Account application.

. I have created job aids involving the functionalities of certain modules

and then used for the future reference of the team.

Awards & Recognition:

I was awarded the Rising star for bringing in fresh outlook, new vigor and

immense energy to the team.

ACADEMIC QUALIFICATION

. B.TECH from Karunya University (2012)

. 12th from Govt H.S.S, kottarakara(2008)

. 10th from Seventh day Adventist High school.(2006)

Personal Details:

Father's Name : Benny George

Mother's Name : Daisy. B .George

Date of Birth : 17-Jan-1990

Sex : Female

Marital Status : Married

Languages Known : English, Malayalam, and Tamil.

Permanent Address : Grace cot, Pallickal P.O

Kottarakara, kollam,

kerala

Pin Code: 691566.

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