Customer Service Administrative Assistant

Cristina Ramirez

Dispatcher/ Guest Service Representative - SuperShuttle

San Diego, CA

******.****@*****.*** - 619-***-****

Trained and experienced Bilingual Medical Administrative Assistant seeking medical administrative career

where great customer service, front office organizational and communication skills will be provided.

WORK EXPERIENCE

Dispatcher/ Guest Service Representative

SuperShuttle - San Diego, CA - October 2012 to Present

Greet customers and enter their destination into system via a handheld electronic device

• Maintain focused and adapt to different customers' personalities and demands

• Multi-task in a fast-paced environment

• Retain professional appearance and etiquette

Medical Administrative Assistant (Externship)

San Diego Heart and Vascular Associates - San Diego, CA - November 2014 to January 2015

Accurately register and schedule patients via Allscripts Enterprise PM software

• Maintain positive telephone hospitality manner and answer busy telephone lines orderly

• Create and update patients' electronic health records via Allscripts Enterprise EHR software

• Prepare correspondence between medical providers and their patients

• Perform other duties as assigned

Assistant Manager

Little Caesars - Chula Vista, CA - December 2008 to October 2012

Acknowledge and respond promptly to all customer needs in fast setting

• Resolve guest complaints ensuring guest satisfaction

• Perform cash handling, ensure proper counts and cash drops throughout the shift

• Hire, train, and evaluate personnel

• Direct and supervise employees

• Monitor and maintain cleanliness, sanitation and organization of assigned areas

Professional Trainings and Skills

• CPR and First Aid Certified

• Understanding of Medical Terminology

• Hands on experience with EHR

• Chart patient information and Scheduling appointments

• Multi-Line phone etiquette

• HIPAA and OSHA expert

• Billing and Coding Procedures

• Office Management expertise

• Skilled in Microsoft computer applications

• Ability to manage multiple projects

• Function well in high-stress situations

• Experienced in filing and organizing documents

EDUCATION

Certificate of Proficiency in Medical

PIMA Medical Institute

June 2014 to January 2015

Contact this candidate