Customer Service Sales

Adrian DeLaFuente-King **********.****@*****.***

Houston, Texas ? 210-***-****/832-***-****

CAREER PROFILE

> An unwavering commitment to customer service, with the ability to build

productive

relationsh

ips, resolve complex issues and win customer loyalty

> Excellent interpersonal, analytical, and organizational skills

> Ability to work with minimal supervision and willingness to assume

responsibility to maintain confidential information

> Strong experience in troubleshooting and quickly resolving financial

matters

LANGUAGES

Proficient in both English & Spanish

TRAINING

> Certificate of Recognition from the Chicago Board of Health for Services

Rendered to the General Public by the WIC Department

COMPUTER SKILLS

. Microsoft Office Word, Excel, Power Point, Publisher

. Microsoft Works ? Windows

. IBM Spreadsheet, Rolodex for Medical Records, As 400,, Info Data Base,

Accurint, Lexus Nexus, Yellow pages informat, Med Tex and Register

AWARDS & LEADERSHIP

> Manager of the Year for 4 consecutive years for Exceeding Store and

Department Goals by over 100% from Burlington Coat Factory

> Exceeding Store and Departmental goals by over 100% for Conway Stores

USA

> Employee of the Year for 4 consecutive years from Macys for exceeding

Sales by over 100% as well as for providing Outstanding Customer Service

> #1 Sales Associate for 3 consecutive years from Liz Claiborne

PROFESSIONAL EXPERIENCE

Account Representative/Customer Service Representative

10/2012-Current, LTD Financial Services L.P

San Antonio/Houston TX

. Manage a high-volume of inbound and outbound calls and provide customer

inquiries.

. Provide best payment arrangements and agreements.

. Advised customers of all resources available and payment methods.

. Educate customers on current laws and company polies for account

disputes, power of attorney, bankruptcy, debt consolidation

. Officially commended for initiative, enthusiasm, tenacity,

persuasiveness, intense customer focus and dependability in performance

Merchandise Specialist/Customer Service Supervisor

3/2008- 5/2012, Macy's Northstar Mall

Chicago, IL/ San Antonio, TX

. Immediate Floor Supervisor, lead a team of 25 sales and stock personnel.

Trained, coached and developed sales techniques

. Execute opening and closing procedures including c ash drawer balancing

and requesting change as needed. Document all register discrepancy and

balance reports

. Conduct inventory product and department audits, take counts on hot

items, prepare department for ad and events

. Helped company attain the highest customer service ratings by providing

excellent communication skills, listening skills, problem resolution and

politeness.

. Award and promoted sales team members that met or exceeded sales goals

. Terminated associates following company policy and state rules

Store Manager/Assistant Store Manager

09/2006-03/2008, Conway Stores USA

Chicago, Illinois

. Over sought all areas of Operations, Store Functions, Customer Service,

Merchandising, Employee Recruitment, Inventory and Stock as well as

maintaining Store Budget and Loss Prevention

. Hired all personnel, processed employee new hire, promotional and

termination

. Coached, trained and developed all personnel. Awarded and Promoted great

talents and Associates that went above to exceed customer satisfaction

. Implemented daily sales strategies and store needs to increase sales and

inform staff of upcoming sales ads, events, safety procedures, customer

service issues and need to provide outstanding customer service

. Conducted Cash, Store, Department, Safety and Inventory Audits meanwhile

always preparing for year-end inventory

. Maintained all bookkeeping records to balance control and budget.

Executed armored pick-ups and request change timely, while maintain safe

audits and deposit logs current and accurate. Provide weekly, monthly

and quarterly sales reports monitoring loss and theft reports.

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