Management Customer

Charlene Bey

*** ***** ******, ********* ** ***06 201-***-**** Email:

**********@*****.***

Imperial Premium Finance, Jersey City, NJ

May 2013- May 2014

Collection Analyst

. Develop General Agent and Company relationships to facilitate

collections efforts. First line of contact to assigned portfolios

. Encourage representatives of program entities and carriers to

facilitate prompt return of insurance premiums.

. Initiate and follow up on high volume of outbound telephone and email

communication to insurance General Agents and Insurance Carriers.

Rosen Publishing Group, New York, NY

February 2011 - May 2013

Accounts Receivable/ Collections

. Verified and posts details of business transactions, such as funds

received and disbursed, and totals accounts. Research chargeback's for

shortage

. Received and processes collection items (negotiable instruments), such

as checks, drafts, and coupons presented to bank by customers or

corresponding banks

. Contacted customers for payments of past due invoices

Structure Web, Secaucus, NJ

September 2008 - January 2009

Credit & Collection

. Analyzed paying habits of customers who are delinquent in payment of

bills and recommends action: Reviews files to select delinquent accounts

for collection efforts

. Evaluated customer records and recommends that account be closed,

credit limit reduced or extended, or collection attempted, based on

earnings and savings data, payment history, and purchase activity of

customer

Samsung Electronics America, Ridgefield Park, NJ October 2006 -

December 2007

Risk Management Assistant

. Processed claims under warranties for repairs which included

extensive research and review on claims and for upgrades on products or

for Monterey Compensation

. Analyzed and classifies risks as to frequency and potential severity,

and measures financial impact of risk on company. Prepares operational

and risk reports for management analysis. Confers with Legal Risk

Management on weekly compliance reports.

Cosco of North America, Secaucus, NJ

June2005 - October 2006

Accounts Receivable / Payable Representative

. Organized statements from vendors; check vendor files for payments of

any invoices.

. Responsible for 10 large clients, including Cablevision, Comcast,

UPS, TNT and FedEx.Posted invoices and cash daily to SAP

Cingular Wireless, Paramus, NJ

October 2004 - June2005

Business Security Fraud Investigator

. Investigated persons suspected of securing services through Fraud.

. Responsible for extracting and analyzing information from multiple

database and telephone inquiries to determine if the customer was a

victim of identity theft

. Inbound calls from Sales an Activation regarding suspected Fraud

cases

Asta Funding, Englewood Cliffs, NJ

December 2003 -September 2004

Senior Collection Specialist

. Recorded information concerning financial status of customer on

collection efforts

. Collected installments on overdue charge off accounts for Providian

and Bank One Portfolio

. Contacted customer in regards to there overdo auto recovery account.

Alliance Capital Financial Management Secaucus, NJ

December19 99- October 2003

Financial Control

. Communicated shareholders accounts to Fund Accounting

. Reconciled all transfer agencies related accounts in an efficient

manner reporting and resolving significant error trends that area result

of procedural or personnel limitations

Education

New Jersey City University Bachelor of Science Criminal Justice -

Present

Hudson County Community College AS Legal Assistance

TECHNICAL SUMMARY

Word, Excel, and Power Point, PFS {Premium Loan Underwriting System}

Data Entry, SAP, CRS Collect One, Oracle, Fraud Management System (FMS),

AS400, GSPN (Global Service Partner Network) Customer Interaction Center

CIC), Westlaw, Lexis/Nexis (Legal Research), Abacus Law, Case Map, ICC

Plus

Contact this candidate