Customer Service Sales

G eorge Aird

***-** ***** ******, ********* NY **413 718-***-****(H)/404-***-****(C) ***.******@*****.***

Objective

An opportunity to utilize extensive customer service, consumer debt collections, debt settlement and

negotiations, skip tracing, deficiency balance collections, insurance sales/marketing, and call center experiences.

Education

business ADMIN ISTRATION (BBA) j uly 2001 Mercer University-Atlanta GA

Major: Management

Minor: Economics

Associate SCIENCE (business administration) May 1999 georgia perimeter college-atnata ga

Major: Business Administration

other training

Numerous CREDIT COLLECTIONS and CUSTOMER SERVICE COURSES.

Successfully completed annually, with a pass rate of 100%, mandatory banking courses such as: Ethics, SAR,

BSA, Fair Lending, Regulation B, Identity Theft Red Flags, and OFAC. Also completed Principles of Banking.

Skills Summary

Strong collections, customer service, negotiations, credit judgment, and communications skills.

Professional demeanor and history of exceeding performance targets.

Ability to work effectively with or without supervision and a loyal and dependable team player.

Strong working knowledge of Fair Debt Collections Practices Act (FDCPA), and Fair Credit Reporting Act

(FCRA), and Bankruptcy laws.

Technology and Computer skills include AS400, Total Systems, Salesforce, and Microsoft Word, Excel, Outlook,

and various skip tracing software.

Experience

debt settlement negotiator nationl debt relief-New york, NY jany 2014-june 2014

Negotiated client settlement offers and proposals between client and creditors and other owners of consumer

debt.

Established and maintained contact with creditors, collection agencies, and collection law firms.

Maintained information on creditor settlement averages, and creditor mergers that can affect settlements.

Reviewed client’s banking account to determine funds are adequate and available to execute settlement program.

collections associate daniels, NORRELLI, SCULLY, & cecere llc-Long island, ny may2013-jany 2014

Managed portfolio of delinquent consumer credit accounts and handled customer interactions with

courtesy/professionalism.

Effectively utilized multiple skip tracing systems, and complied with applicable consumer credit laws.

Recognized for 100 percent COMPLIANCE audits and reviews

freelancer self employed ny, ny sept 2011-june 2013

Developed portfolio of numerous designs for various souvenir items.

Researched and established sourcing relationships with souvenir suppliers and manufacturers.

kforce consultant hyundai motor finance-austel, ga jany 2011-june 2011

Managed portfolio of delinquent auto loans via collection and skip tracing activities.

Utilized strategies to improve customer loyalty and reduce repossessions.

Negotiated and approved acceptable payment plans and settlement offers.

recovery manager/customer service supvsr/group leader collections f idelity bank-ATLANTA, ga april 1999-

march 2010

Managed the collection and control of auto loan deficiency balances, installment and credit card accounts, and

other bank charge-off and bad debt balances. Developed collection and asset recovery strategies to improve

REVENUE.

Trained and supervised recovery collectors, and prepared and conducted annual performance reviews.

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Assigned and monitored uncollectible accounts to outside Collection Agencies, and Collection Attorneys both

locally and out-of-state. PERFORMED AUDITS semi-annually.

Prepared affidavits, filed Proofs-of-Claim (POC), and represented the BANK at court hearings. Handled Chapter

7 & Chapter 13 Bankruptcy cases.

Resolved CREDIT BUREAU disputes (E-Oscar), and monitored compliance with FCRA.

Reorganized 60,000 charge-off and bad debt files resulting in easier access and reduced loss files to “ZERO”.

Prepared monthly charge-off reports for top management and Board of Directors.

As Customer Service Supervisor- Established customer service unit that handled all requests regarding auto

loans from the bank’s customers, branches, and other departments.

As GROUP LEADER COLLECTIONS- managed $495 million auto loan portfolio-maintained delinquency below

0.30%.

Performed skip tracing and collection functions as needed, and prepared payments for daily postings.

Resolved difficult customer service issues and developed strategies to reduce repossessions, conducted annual

performance reviews.

team leader/collector equifax risk management-ATLANTA, ga oct 1994-april 1999

Collected and skip traced on delinquent credit cards between 30-180 days past due.

Trained, coached and supervised collection team.

Created and monitored dialer campaigns.

Received numerous quality performance and high achievement awards including ‘Tip of the Hat’ and ‘Employee

of the Month’.

credit analyst/collector american express trs-plantation Fl 1991-1994

Maintained control of accounts while minimizing financial loss and fraud.

Reviewed credit card activity worldwide, and approved spending limits.

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Affiliations

Executive Board Member: Rusea’s H igh School Alumni Association-New York Chapter.

Past President: Rusea’s H igh School Alumni Assn-Atlanta Chapter-Emceed I naugural Dinner/Dance.

References: Available on Request

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