Customer Service Security

SHANTELL JACKSON

***** **. ****'s, Detroit, MI **227 ǀ H: 313-272-213 ǀ C: 313-***-**** ǀ *****************@*****.***

Objective: To secure a position of employment within a corporation that will allow me the

opportunity to demonstrate and enhance my various business and customer service skills in an

effort to advance myself and increase profitability for the corporation.

Highlights:

Supervisory skills CCTV surveillance

Cash handling Report writing

TSA Homeland Trainer Food and beverage handling expert

ACCOMPLISHMENTS:

Earned “Officer of the Month” award twice from TSA Homeland. Promoted after only 6 months

of employment based on exemplary performance.

EXPERIENCE:

10/2014 to Present Security Officer

Motor City Casino - Detroit, MI

Protects employer's property from vandalism, theft and other

illegal activity. Patrolling the grounds inside as well as outside of

the casino. Also protect the gambling hall's money during

transport from the gaming pit to the vault and other destinations.

04/2014 to Present Cook/Comerica Park/Seasonal

The Tiger Den – Detroit, MI

Inspect food preparation and serving areas to ensure observance of safe,

sanitary food-handling practices. Season and cook food according to

recipes or personal judgment and experience. Portion, arrange, and

garnish food, and serve food to waiters or patrons.

10/2002 to 9/2012 Security Screener

Department of Homeland Security TSA-Detroit, MI

Monitor and authorize entrance and departure of employees, visitors, and

other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities, such as equipment or

property damage, theft, presence of unauthorized person, or unusual

occurrences.

11/2001 to 10/2002 Security Screener

Huntleigh Aviation Service – Romulus, MI

Operate detecting devices to screen individuals and prevent passage of

prohibited articles into restricted areas. Call police or fire departments in

cases of emergency, such as fire or presence of unauthorized persons.

06/1997 to 04/2001 File Clark/Administer Payroll/Tax Preparer

H&R BLOCK – Highland Park, MI

Responsible for income tax preparation for individuals and companies.

Identifies potential tax credits and liabilities and ensures accurate and

EDUCATION:

9/1998 to 6/2001 Henry Ford Community College/Business Management

9/1996 to 6/1998 Detroit College of Business/Business Management

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