Customer Service Medical
Resume:
Mechelle Sauvage
San Antonio, TX 78240
************@*******.***
Currently possess US Government National Agency Check Investigation (NACI). (Multiple relocations due to being a
23-year military dependent). Willing to relocate.
Education
Bachelor of Science: Psychology and English: University of Maryland College University
Skills
-Family Dynamic Knowledge -Interview Skills
-Technical Writing/Report Development -Record/Database HIPAA Compliant
-Evaluation/Test Administration -Med-Bio-Psych-Social Intakes
-Parent/Caregiver Education Courses -Verbal and Non-verbal Communication Skills
-Testified in Court -Strong Administrative Skillset
-Quality Assurance -HIPAA Compliance
-Research Experience -Project/Program/Personnel Management
-Office Automation -Various Software Experience
Experience
Oct 2014 – Current
Hyperion Biotechnology, Medical Career Field Team Contractor
Civilian Personnel Office, Randolph AFB, TX
40 Hours/Week
- Process requests for personnel action for the Air Force world-wide medical career field staffing
- Evaluate applicant qualifications/credentials for various positions
- Format, edit and disseminate medical career field newsletter
- Developed and maintained department’s continuity book/materials
- QC career field position descriptions – technical writing
- Administrative duties
Jan 2003 – Dec 2014
Family/Home Assessor: Independent Consultant
Valdosta, GA and San Antonio, TX
35 Hours/Week
- Conducted court-ordered child/family home assessments and kinship studies for children removed from
the home via the court system for physical/sexual abuse/neglect
- Conducted court-ordered child/family home assessments for children being placed for adoption
- Conducted individual and family screening interviews
- Develop detailed and complex court reports of high-risk families with placement recommendations
- Intake included obtaining information: bio-psycho-social, medical and prior abuse histories for child,
immediate and extended family members
- Taught child development courses for at-risk parents
- Taught child rearing/abuse prevention courses for at-risk parents
- Maintained detailed case file notes
- Administered and scored initial family dynamic questionnaires to include: Child Abuse Potential
Inventory; Family Environment Scale; Index of Marital Satisfaction; Home Safety Risk Assessment;
Substance Abuse Screening; Patient Health Questionnaire (PHQ-9 Depression); Columbia-Suicide
Severity Rating Scale (C-SSRS); Suicide Behaviors Questionnaire (SBQ-R)
- Entered clients scored data into a database. Each family had an individual database.
- Family court used these comprehensive reports and recommendations as a baseline tool for child/family
treatment and child placement rulings in comparison to the State’s Child Protective Services’ assessment.
Mechelle Sauvage Resume
Sept 2012 – July 2014
Integra Clinical Research, Director
San Antonio, TX
40 Hrs/Week
- Executive-level administrative duties
- Provided program oversight and program restructure
- Study participant recruitment and screening
- Performed medical intake assessments and cognitive testing
- Ensured security and HIPAA compliance
- Technical writing and report development
- Research literature reviews on trends and treatment progression
- Neuro-Psych Cognitive Test Administration – Alzheimer’s and MS:
- ADAS; MMSE; PASAT; SDMT; Patient Health Questionnaire (PHQ-9 Depression);
Columbia-Suicide Severity Rating Scale (C-SSRS); Suicide Behaviors Questionnaire
(SBQ-R)
- Managed expenditures and research study budgets
- Data review/approval
- Quality Assurance/Compliance
- Human resource functions
- Contract negotiations
***Restructuring was completed; laid off
April 2009 – Aug 2012
University of Pittsburgh Medical Center, Research Program Manager/Contractor
Wilford Hall Medical Center, Lackland AFB, TX
40 Hrs/Week
- Executive-level administrative duties
- Provided program oversight for 5 Congressionally funded research studies
- Participant recruitment and screening
- Protocol requirements required: medical intake assessments
- Ensured security and HIPAA compliance
- Compiled data for summaries and statistical reporting
- Research literature reviews on trends and treatment progression
- Technical writing and report development
- Test administration – Diabetic Foot Checks; Participant Diabetes Diet Knowledge; Patient Health
Questionnaire (PHQ-9 Depression)
- Quality Assurance/Compliance
- Human resource functions
- Liaison between UPMC/Surgeon General Team/Military Medical Leadership
- Scheduled and created staff development training
***Studies were completed and funding not renewed and was laid off
June 2005 – April 2009
Vanguard Systems, Operations Manager,
San Antonio, TX
40 Hrs/Week
- Managed franchise and account calls
- Managed administrative functions
- Customer Service: Ensured client retention (lowest attrition rate nationwide)
- Managed 40+ (Office/field staff; franchisees)
- Developed and implemented budgetary goals
- Problem-solved customer / franchisee issues
- Developed and maintained successful vendor relationships
- Profit/loss analysis regarding franchise sales
- OSHA and HIPAA trainer
- Price and contract negotiations
Mechelle Sauvage Resume
July 2003 – June 2005
Odyssey Healthcare of Valdosta, Administrative Administrator
Valdosta, GA
40 Hrs/Week
- Executive administrative duties
- Developed travel/itinerary plans for CEO
- Calendar coordination
- Processed expense reports
- Minutes
- Served as corporate liaison
- Managed business and financial affairs for local office
- Accounting and billing functions
- Ensured HIPAA compliance
- Managed office support staff
- Managed local budget
- Human resource functions
***Moved to Texas
July 2000 – June 2003
Dept of Defense (USAFE), Exec Assistant
Ramstein, Germany (Secret Clearance)
40 Hrs/Week
- Executive administrative duties for commander
- Developed travel international itinerary/plans for US and NATO dignitaries
- Technical report writing/editing
- Processed expense reports
- Liaison to cross-functional departments
- Promoted to Director of Admissions
- Customer service
- Project manager for creation/editing of NATO and military forces student study guides, course
curriculum, course catalogs.
- Coordinated annual world-wide USAFE Air Ground Operations Conference
- Developed monthly bulletins containing vital information and training options
***Moved to Georgia
June 1991 – June 2000
English as a Second Language Instructor/Owner
Misawa AB, Japan
40 Hrs/Week
- ESL services for Japanese universities and private sector physicians
- Technical writing and editing for medical journal submissions
- Developed student curriculum
- Conducted annual student trip to the U.S.
- Provided editing services to university professors and private sector physicians for journal article
submission
***Moved to Germany
Professional Development
2011/2012 Endocrinology Management Recognition Recipient
2004/2005 Odyssey Employee of the Month
2000 United States Air Forces Europe Civilian of the Year Recipient
Office Savvy’s Pride in Professionalism Workshop
Mechelle Sauvage Resume
Software Knowledge
- MS Office - VFS (Virtual Franchise Software)
- CHCS - Telemagic (Client Database)
- AHLTA - QuickBooks
- CDMP - People Soft
- IDEAS - NextGen
References
Mary Lou Hernandez, Integra Clinical Research, 210-***-****
Dr. Jodi Krall, Research Director, University of Pittsburgh Medical Center, *******@****.*** (preferred method of
contact - direct supervisor)
Jenna Neira, Vanguard Systems, 210-***-****
Sara Chaney, Odyssey Healthcare of Valdosta, 423-***-****
Contact this candidate