Maintenance Customer Service
Resume:
Sherman Bland
Suffolk, Va *****
*******.*****@*****.***
Summery
Facility management/supervisor with 8 years of experience in all aspects of facility maintenance and equipment (2003-2011).
Lead service tech with 9 year of experience in all aspects of housing/apartment maintenance (1994-2003). Broad knowledge of
monthly reports, maintaining work request also preventative maintenance in a timely manner. Interested in pursuing a
management/supervisor position.
Work Experience
Site Manager
Good-men Roofing and Construction -San Diego, CA
April 2011 to October 2011
Responsibilities:
Reported to Government Facilities Engineers daily to discuss discrepancies concerning Naval Hospital and all outlying clinics.
Interview, hire, fire and any other necessary means to manage contract.
Managed daily all work request/preventative maintenance tickets to ensure work was done in a timely manner.
Managed/updated folders for work request as well as preventative maintenance tickets on a daily, weekly, bi-monthly, monthly,
quarterly, semi-annual and annual to be submitted upon request.
Managed inventory for materials and tools needed for work to be done in accordance to contract.
Submitted weekly report on work progress.
Met daily with maintenance team and designated work requests according to maintenance trades.
Inspected completed work done by maintenance team.
Interacted with departments throughout hospital following up on their work requests and concerns.
Inspected hospital/clinics structure and grounds for damaged, if any, reported to Engineers with resolution.
Accomplishments:
Having Naval Hospital Camp Pendleton to pass Joint Commission Accreditation Healthcare Organization (JCAHO).
Awards:
Letter of Commendation
You Make the Difference (2)
Certificates:
U.S. Army Corps of Engineering Construction Quality Management for Contractors-#784
Skills Used:
Management, HVAC, electrical, plumbing, general maintenance, carpentry, locksmith and firewall penetrations.
Site Manager
Alutiiq Global Solution, LLC -Camp Pendleton, CA
December 2007 to April 2011
Responsibilities:
Reported to Government Facility Engineers daily to discuss discrepancies concerning Naval Hospital and all outlying clinics.
Interview, hire, fire and any other necessary means to manage contract.
Managed daily all work request/preventative maintenance tickets to ensure work was done in a timely manner.
Managed/updated folders for work request as well as preventative maintenance tickets on a daily, weekly, bi-monthly, monthly,
quarterly, semi-annual and annual to be submitted upon request.
Managed inventory for materials and tools needed for work to be done in accordance to contract.
Submitted monthly reports on work progress.
Met daily with maintenance team and designated work requests according to maintenance trades.
Inspected completed work done by maintenance team.
Interacted with departments throughout hospital following up on their work requests and concerns.
Inspected hospital/clinics structure and grounds for damaged, if any, reported to Engineers with resolution
Accomplishment:
Having Naval Hospital Camp Pendleton to pass Joint Commission Accreditation Healthcare Organization (JCAHO).
Skills Used:
Management, HVAC, electrical, plumbing, general maintenance, carpentry, locksmith and firewall penetrations.
Facilities Maintenance Supervisor
Aerotek -Camp Pendleton, CA
April 2007 to December 2007
Responsibilities:
Reported to Government Facility Engineers daily to discuss discrepancies concerning Naval Hospital and all outlying clinics.
Managed daily all work request/preventative maintenance tickets to ensure work was done in a timely manner.
Managed/updated folders for work request as well as preventative maintenance tickets on a daily, weekly, bi-monthly, monthly,
quarterly, semi-annual and annual to be submitted upon request.
Managed inventory for materials and tools needed for work to be done in accordance to contract.
Met daily with maintenance team and designated work requests according to maintenance trades.
Inspected completed work done by maintenance team.
Interacted with departments throughout hospital following up on their work requests and concerns.
Inspected hospital/clinics structure and grounds for damaged, if any, reported to Engineers with resolution.
Accomplishments:
Having Naval Hospital Camp Pendleton to pass Joint Commission Accreditation Healthcare Organization (JCAHO).
Skills Used:
Management, HVAC, electrical, plumbing, general maintenance, carpentry, locksmith and firewall penetrations.
Contract Manager
American Engineering Corporation -Okinawa, Japan
November 2003 to December 2006
Responsibilities:
Oversaw maintenance activity of government contracts including Med Gas Systems, Electronic Lock Systems, Fire Department
High Pressure Breathing Air Compressors at US Naval Hospital and Outlying Clinics throughout Okinawa.
Performed monthly preventative maintenance on Industrial Water Treatment Systems and Chillers (Kadena Air Force Base).
Managed small construction contracts.
Accomplishments:
Company awarded new contract.
Awards:
Letter of Recommendation (AEC)
Certificates:
Certificate of Appreciation USAF (2), USN (1)
Skills Used:
Management, HVAC, maintenance.
Lead Service Tech
Phillips National, Inc -Millington, TN
September 1999 to September 2003
Responsibilities:
Serviced and maintained over 900 military housing units including repairing/installing HVAC systems, repairing/replacing old
plumbing, carpentry, ceramic tile, electrical fixtures and switches.
Accomplishments:
Customer Service Award (2)
Skills Used:
HVAC, electrical, plumbing, carpentry and appliances.
Service Tech
Red River Service Corporation -Millington, TN
January 1994 to September 1999
Responsibilities:
Repaired/Installed HVAC systems, repairing/replacing old plumbing, carpentry, ceramic tile, electrical fixtures, switches and
appliances.
Accomplishments:
Supervised two
Skills Used:
HVAC, electrical, plumbing, carpentry.
Education:
Virginia State University - Petersburg, VA
Tidewater Community College- Suffolk, VA
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