Project Management

Sanjay Kumar

[pic]

**,*** *****,

BTM *st Phase,

Bangalore - 560068

Email: *********@*****.***

Mobile: +918*********

Career Summary

Dedicated with Quality Driven Siebel CRM Professional with 9 years of IT

and Siebel experience with expertise in Oracle Siebel CRM Client Server

technologies. Have wide range of experience in roles of Techno-Functional

Consultant/ Developer/Application Administrator/Integration Lead/Siebel

Team Lead/Architect for commercial and business applications.

Siebel 7.7 and Siebel 8.0 Certified consultant with proven expertise in

Siebel CRM with a wide range of experience in Siebel related development

and support projects with exposure to CRM best practices.

Domain Specialist - Consumer Goods Sales Volume Planning/Promotion/Trade

Fund/TPM/TPO/Quote/Order/Product/Pricing Management/Lead Management/

Prospect Management/ Inbox Approvals for Quote, Orders, Service Request

and Promotion,

Retail, Pharma, Sales, Call center, Financials.

Technical - CRM Specialist - Siebel

(6.0/7.5 8.1.1.10/8.1.1.11/8.1.1.14), Oracle Sales Cloud,

Salesforce CRM,Marketing Eluqua, and CPQ

Others - Siebel (Open

UI/eCom/Retail/Mobile/ecommerce/Marketing/EAI Siebel OpenUI Upgrade,

Siebel OpenUI Administration, Siebel Smart Scripts,Siebel UCM, OBIEE,

Integration, Testing, CSS, HTML5, JavaScript, PL/SQL, UNIX

Management - Specialist on Project Management, Enterprise Architecture,

Solution Architect, Pre-Sales Consultant, IT Governance, Quality Control,

Information Security, Release Management, Delivery Management, Business

Analyst, People Management, Mobilization Management and Conflict

Management.

Have in-depth hands-on experience in Siebel EAI which includes designing

solutions using JMS, Integration Objects, EBC/VBC, Data Maps, Web Services

and Siebel Workflow.

Have rich experience in working on Global Support Team and Global Multi-

Team Projects. Possess very strong communication skills and able to

interact at all levels of organization.

Siebel implementation experience includes numerous end-to-end Siebel

project implementations having global deployment and rollout and able to

leverage systematic methodologies and processes during all phases of the

software development life-cycle.

.

Education:

MBA in CRM and Operations from Symbiosis Institute of Technology 3 years

Course .

Bachelor of Engineering (Information Technology) 4 Years Course.

Certifications:

Siebel Systems 7.7 Certified Consultant and Customer Certification

Siebel 8 CRM Certified, Siebel OpenUI Trained

Competitive chess enthusiast; Cricket Caption, Learned Swimming in 3 days

with three style

2nd Position in national Level Technical Poster Presentation 2005.

Active member of Organization, College and School for organizing cultural

events.

Siebel Modules: Siebel EAI, Siebel OpenUI,Server Administration, Access

Control and User Administration, Assignment Manager, Siebel Remote, Siebel

Tools, e-Script, Workflow (Policies and Processes), EAI (JMS and Web

services), Integration Objects and Signals/Data Maps, Approvals, Smart

Script.

Languages: JAVA, SQL/PL-SQL

Databases/DB Technologies: Oracle 9/10g//11g R2, DB2, SQL Server, MS-

Access, ODBC

Operating Systems: Windows 98/Windows XP, WINDOWS 7/8, WINDOWS Server

2000/Windows 2003/Windows 2008.

QA/Testing Tools: Test Director.

Experience:

Confidential, US Based Medical Client Nov 2013 - Current

Siebel Solution Architect/Administrator/Project Lead

Role: Implementation is based on Siebel Integration with ERP systems for

leveraging Siebel order management capabilities Inbound and Outbound.

Solutioned Siebel order capture life-cycle and sent for fulfilment

process, Automating Siebel Business process including approval process for

Order Quote and Service Request. Improved User Experience Using Siebel

OpenUI and Effective reduction of UI Navigation.

. Business requirements analysis to develop customized lead management

solution

. Understand the customer needs and requirements to develop solution

leveraging the Siebel Open UI framework, Siebel Upgrade and Siebel

Integration for Lead Generation Sample Orders

. Excellent leading and Coordination among multiple vendors of Client in

multiple geographical location.

. Involve in planning, organizing, leading and controlling for the

project

. Lead team in developing solutions to fit requirements

. Effective Co-ordination with different set of Project Teams. With

effective Offshore and Onshore handshake to make delivery on time

. Created functional and low level design documents

. Utilized EAI, Integration Objects, and eScript to interface with

external web services.

. Conducted JAD Sessions with SME's to understand and document business

requirements..

. Derived use cases and conducted Fit-GAP Analysis Created test plans

and test scripts.

. Created technical requirements and low-level technical design

documents.

. Created test plans and developed test scripts.

. Conducted UAT and production rollout.

. Coordinate and proactively involve in Project management activities

such as work allocation, managing resources, preparing weekly reports,

procurement efforts and manage and co-ordinate issues related to

delivery and logistics.

. Requirements analysis, estimation and solution design and

implementation with CMMI process based quality management using

Rational Portfolio Manager (RPM) included preparing WBS,

milestones/estimations & capture of timesheets.

. Environment: Siebel Consumer sector, Sales, CallCenter 8.1.1.13,

Oracle 11g, Linux, Win-2008/Red Hat Linux 5.0

Global Pharmaceutical Major/ Siebel Open UI Innovation Lab, (Bangalore)

Sept 2012 - Oct 2013

Siebel Architect /Siebel Lead Consultant / Siebel SME

Role: Provided an innovative approach to technical and functional solution

and improved quality of project deliverables using CMMI processes and CRM

best practices. These helped in meeting customer's business goals and

ensured customer satisfaction while reducing upgrade risks and provide

quality deliverables on schedule.

Keep accurate track of customer Lead Generation, Promotions, Order

Management integration with other ERP System, Including Payment and Invoice

Integration. Siebel OpenUI Utilised for Sales Rep Day of Life, enhancement

to effective utilization of process which helps business to gain sales and

revenue.

Responsibilities:

. Business requirements analysis for customer service

. Utilizing Siebel Open UI Web and Siebel Open UI Mobile frameworks to

design and implement business customized requirements across the

Industry Verticals.

. Enhanced Route Visit Planning in Siebel Consumer Goods application

using Siebel Open UI to optimize navigation in creating outlet visits.

. Wrote the functional and technical specifications required for all

Siebel projects.

. Team contributor to the work, program and process to enable management

to gather and track analytic information.

. Team lead for collaborative effort of successful planning organising

developing and controlling (requirement analysis, Design, Build,Test

and Production Deployment) for the project completion on time and

budget for the business sponsors.

. Designed, built, and solved system and development issues: Siebel UI

(configuration/scripting), business (configuration/ work flow), data

(SQL, etc). Primary toolsets included: Siebel Tools, Siebel

assignment manager, eScript, EAI Siebel OpenUI, Siebel Administration

and Siebel Upgrade and Oracle DB).

. Understand the customer needs and requirements to develop solution

leveraging the Siebel Open UI framework, Lead team for the

development/Implementation of Business Requirement

. Debug and resolve Siebel related issues during development and

implementation.

. Work with Java Script Developers to develop scalable, standards based

and flexible Siebel Open UI Features.

. Enhanced user flow by incorporating UX principles like minimal

navigation and easy access on Siebel Open UI "Beta" product.

. Integrated third party UI elements to enhance Siebel data presentation

by bringing carousel and accordion displays.

. Improved screen readability by incorporating icon displays and

pictorial representations in the place of default text data.

. Environment: Siebel Pharma and ConsumerSector 8.1.1.11, Oracle 11g,

Win-2008.

UK and US Based Consumer Goods Client (London UK, Denmark) May 2010 - Dec

2011

Siebel Architect/Team Lead/ Siebel Integration Consultant

Role: Established the technical and infrastructure standards and

facilitated critical deliverables on time,Provided an innovative approach

to technical solution and improved quality of project deliverables using

CMMI processes and CRM best practices. These helped in meeting customer's

business goals and ensured customer satisfaction while reducing upgrade

risks and provide quality deliverables on schedule.

Responsibilities:

. Addressing all the Project integrations Inbound and Outbound (Oracle

XDB)

. Involved in the implementation of Project Integration, assuring the

quality of fix and development by doing peer reviews, discussion about

the approach to be used in developing solutions and review of fix and

development solutions from peers.

. Involved in the implementation and fix for 1) Tax List Inbound WS 2)

Product Inbound WS3) Price List Inbound WS 4) Asset Inbound WS

. Development (Fix) and Unit Testing of development solutions, co-

ordinated with testing team and handover all the requirements to

production team for release.

. Supported Siebel Application Servers to achieve greater than 98% "up-

time".

. Peer-review and design review of the interface solutions of the

application being developed at offshore.

. Tackled and eliminated reports problems with tools such as Actuate

Reporting Suite.

. As Siebel architect solution and design of the new system post upgrade

from Siebel 7 to 8.1

. Troubleshooting Siebel server components and analyzing .FDR and .log

files.

. Resolved severity 1 issues with minimal business impact and downtime.

. Used BMC Remedy for quick resolution of level 2 and 3 tickets in

accordance with the client SLA's.

. Applying patches and migration of repository across PROD/UAT/DEV

environments.

. Created optimized PL-SQL scripts to update more than 30 million Siebel

records for FIILENET P8 integration.

. Design and develop EAI solution using EBC's for integration with

legacy application.

. Integrated with third party applications using web-services, COM, VBA

and SWE script.

. Created and maintained EIM interfaces using windows jobs, .BAT files

and SQL script/PL-SQL procedures.

. Creation and administration of user access using responsibilities and

tab layouts.

. Guided and mentored junior members of the team and performed quality

reviews as per CMMI process.

. Interacted at all levels of client and vendor organizations for issue

resolution and met effective SLA's.

. Co-authored project plan, pre-deployment/go-live punch list and

coordinated with other teams and consolidated inputs to prepare for go-

live.

. Authored technical design document and mapped functional requirements

to the same.

. Creation and maintenance of LOV's (list of values).

. Environment : Siebel ConsumerSector 8.1.1.5, Oracle 11g, Win-2003.

Confidential Consumer Goods Client,India March 2006 - Jul 2008

Module Lead/ Siebel Upgrade/Integration

Role: Through use of Siebel automation features and provides a 360 degree

view of the customer and revenue optimization. Improved the solution's

sturdiness, scalability and performance and reduced the client's total cost

of ownership.

Responsibilities:

. Involved in fixing Integration issue for the upgrade project, assuring

the quality of fix and development by doing peer reviews, discussion

about the approach to be used in developing solutions and review of

fix and development solutions from peers.

. Involved in the enhancement and fix for 1) Tax List Inbound WS

2)Product Inbound WS 3) Price List Inbound WS 4) Asset Inbound WS

. Development (Fix) and Unit Testing of development solutions

. High level requirements analysis and solution and design and POC on

SOA based integration

. Running Upgrade Process and completion of upgrade process successfully

which includes (Upgrade Environment analysis, server installation

preparing upgrade process Pre-Upgrade Process, Upgrade process and

Post-Upgrade process.

. Running and helping other team members for upgrade project.

. Siebel Tools Configuration using business services, E-Scripts,

Workflow processes, State Models and enabling auditing on select BC's.

. Server Administration including installation, configuration and

maintenance server components.

. During production support phase review and RCA for release specific

issues.

. Presented the high-level solution to the customer to gain an

understanding of the existing application and transition of the same

to remote team members.

. Designed and developed the EAI solution between Siebel and legacy data

systems.

. Environment: Siebel ConsumerScetor 8.1.1.5, Oracle 10g, Win-XP

Spain based Telecom, Sep 2008 - Mar 2010

Siebel Consultant

Role: Established the technical and infrastructure standards and

facilitated critical deliverables on time. Improved the solution's

sturdiness, scalability and performance and reduced the client's total cost

of ownership.

Responsibilities:

. Was responsible for feasibility of requirement, Requirement Analysis,

functional design, Build, Technical design

. Suggest areas of project improvements to the team

. Involved in Build and testing of Interfaces with Middle ware as JMS.

. Involved in EAI, post upgrade task, defect fixing for configuration,

Workflows.

. Involved in end to end Siebel upgrade process (Siebel 7.5.3 to Siebel

8.1.1)

. Siebel 8.1.1 Server installation, Gateway Server and Siebel Web Server

installation

. Pre Upgrade Task, Running Upgrade Siebel Wizard (Upgrap, Merge,

UPGPHYS)

. Validation of development architecture for remote delivery centers.

. Authored/Reviewed high-level/low-level designs including peer review

of deliverables for team members.

. Provided functional/technical instruction and best practices to team

members.

. Collaborated to create key Siebel application asynchronous interfaces

using workflow and Integration objects.

. Environment: Siebel Communication 7.5,8.0 and 8.1 Oracle 9.2, Win-

2003.

Financial Services project & Australia No 1 Telecom Client Oct 2007 - Aug

2008

IT Consultant/Analyst Programmer

Role: Successfully demonstrated Siebel's capability to support all of the

client's call centre, Financial Service requirements and helped in gaining

end-user acceptability.

Responsibilities:

. Drove solutions and designs plus guided clients through software

selection as system architect for Sales and Service Modules. Developed

functional and system specifications, business process models, and use

cases. Assessed client's business processes and recommended strategic

software solutions resulting in clearer technical and strategic

direction.

. Involved in Requirement Gathering and Analysis of the project to

understand the various requirement of the System.

. Involved in Design phase of the application.

. Involved in configuring business objects, business components, views,

applets, links, joins, buttons, fields and calculated fields.

. Involved in development to ensure that build is bug free and follows

company standards. Development of the application included

configuration and scripting for the validation and processes

. Environment: Siebel e-Communications, Financial Service 6.0, 6.3,

Oracle 8, Win-XP.

USA Based Telecom, Feb2006 - Oct2007

Siebel Consultant

Role: Successfully demonstrated Siebel's capability to support all of the

client's call center requirements and helped in gaining end-user

acceptability.

Responsibilities:

. Involved in Requirement Gathering and Analysis of the project to

understand the various requirement of the System.

. Involved in Design phase of the application.

. Involved in configuring business objects, business components, views,

applets, links, joins, buttons, fields and calculated fields.

. Involved in development to ensure that build is bug free and follows

company standards. Development of the application included

configuration and scripting for the validation and processes.

. Created Workflows to provide System alert to the user.

. Involved in testing the application to ensure Quality.

. Performed QA on different releases of revenue management software

. Environment: Siebel Communication 6.0, Oracle 8, Win-2000..

Bangalore (Sanjay Kumar )

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