Customer Service Software
Resume:
Robert Adams
***************@*****.***
Hyattsville, MD 20782
Objective
IT/Softwarespecialist
Education
Morgan State University Baltimore, Maryland August 2007 –
B.S. degree – Major: Computer science Minor: Mathematics Dec 2011
Cumulative G.P.A – 3.10
Artificial Intelligence – Program a small robot with Visual Basic.
Software Engineering- Developed small database using java, XML and PHP.
Awards
NASA Maryland Space Grant Scholar
Senatorial Scholarship, Academic Honors Department of Computer Science
Skills
C++, C#, Java, PHP, MS SQL, NoSQLCouchBase, HTML, XML, UNIX/LINUX/DOS,
Microsoft Office, Outlook, Active Directory, Remedy and SMS.
Work Experience
Patent Examiner – United States Patent and Trademark Office, Department of
Commerce 5/2012 -
• Review applications related to database and file management systems to present
determine if a patent can be granted.
• Analyze and interpret written technical materials, rules, regulations, instructions
and reports
• Establish and maintain effective public relations with diverse groups across all
communications in order to make clear and convincing oral presentations
• Produce well-written information for technical material.
Volunteer for Patent Trademark Office Society (PTOS) ReSET outreach organization
• Volunteer organization for science, technology, engineering, and math
(STEM).The mission is to motivate children to explore the worlds of science
and math while encouraging them to consider educational and career
choices in related fields.
Help Desk Technician – RizeUp Technology Training - Internship
• Create and manage user accounts in active directory
• Configure end-user Microsoft Outlook to connect to Exchange Server 7/2011 – May
• Configure end-user Microsoft Outlook personal folder (pst) 2012
• Configure Auto Archive for end user in Microsoft Outlook
• Configure end-user workstation connect to server
• Re-image Pc’s from Windows XP to Windows 7
• Configure parallels software on IMac systems
• Installed and configure Microsoft Office application for IMacs
• Maintain 60 workstations in training rooms
• Install and configure Microsoft Office
• Provide phone and help-desk support for local and off-site users
• Troubleshoot end-user networking problems
• Troubleshoot end-user problems remotely and by phone support
• Troubleshoot end-users software and hardware problems
• Create and resolve tickets using Remedy
Robert Adams
***************@*****.***
3450 Toledo terrace
Hyattsville, MD 20782
• Answer and transfer phone calls using Avaya phone systems
• Provided excellent customer service support to end users
Programming Assistant – Eagle Alliance/CSC Internship
• Performed entry level computer programming, program testing and prepared
program operating procedures.
• Installed, evaluated, and demonstrated a cloud computing network in a lab
using VMware’s vCloud.
12/2010 –
• Established a software development environment using open source software
7/2011
to test and develop use cases.
• Explore new technologies the company does not support for clients as a core
capability.
• Responsible for measuring resource utilization and calculating costs using
Chargeback with vCenter, and other VMware server virtualization management
tools
Software Developer – Johns Hopkins University Applied Physics Laboratory
Internship
• Develop Software updates for a variety of projects
• Create Windows Graphical User Interfaces using C# in Microsoft’s Visual studio 5/2010 –
environment. 9/2010
• Implement the use of network programming to develop software that would
allow devices/software using Transmission Control Protocols, User Datagram
Protocols, and Serial ports to communicate with one another over IP Addresses
and ports. This was to enhance previous software that allows communications
over a large network, giving it more resources for transferring data from one
device to another.
• Update team projects using Tortoise SVN(version control system)
Robert Adams
***************@*****.***
3450 Toledo terrace
Hyattsville, MD 20782
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