Support Training

Tremekia Funches

*** ******** **** ● Hattiesburg, MS 39402● 601-***-**** ************@*****.***

* Obtain a position as a consultant within your company. Seeking a contract position preferably; however, options are open for permanent position relocation.

* Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems.

* Experienced Go-live and Classroom Training Support with EMR Credentialing.

Education

Community College of the Air Force – Knowledge Operation Manager

Pearl River Community College- Licensed Practical Nurse

LPN at Hattiesburg Clinic (2012): Provide direct care to patients during office visit. Assist with collecting vital signs, surgical procedures, injections, and medication administration. Document required information in EMR. Computer skilled in managing heavy daily patient volume including telephone triage, appointment scheduling, and patient referral. Proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality. Train-the-Trainer teaching courses consisted of educational theory, adult education principles, and the development of behavioral objectives with performance indicators.

Assisted with the Implementation of Epic training prior to and during the Go-Live process.

Licensed Practical Nurse with Credentialing

Technology Summary

Epic 2010, 2012, and 2014 experience: Ambulatory and Inpatient with experience in ClinDoc, CPOE, Stork, Cadence, Prelude, Radiant, Anesthesia, OpTime,

Credentialed in CPOE, Anesthesia, Ambulatory, Clin Doc, OpTime

McKesson: Horizon, Clinical Solutions

Cerner: Powerchart, PowerOrders, CareNet, PowerNotes, SurgiNet

IC Chart

Dragon Voice Recognition: Implementation and Trainer

Experience

• Functioned in the role of a clinical implementation trainer/IT support initiating an EMR.

• Taking a proactive approach, answered functionality and workflow questions from nurses, physicians, and other health care staff, on the integration of the software to facilitate their daily workflow needs.

• Conducted rounds on the clinical floors during the post implementation phases.

• Analyzed the staff's abilities to use the software, and resolving existing problems.

• Analyzed and identified end-user training needs and clinical workflow issues, providing feedback to the Epic Project Team.

• Consulted and worked collaboratively with the Epic Project Team, offering solutions to application issues, and jointly resolving technical and clinical issues.

• Maintained a detailed understanding of several EMRs functionality, and independently applied that knowledge to clinical workflow situations.

• Demonstrated the ability to think critically, identify and resolve problems, and communicate effectively with a wide variety of end users, with varying levels of skills.

• Worked directly and on-call with physicians and assisted with the development of their personal order sets and the use of the electronic medical record.

• Provided on-site implementation. Assist with the transitioning from paper healthcare to Cerner in variety modules.

• Worked and collaborated with Cerner client subject matter experts in preparation for pre and post Go-Live.

• Escalated EMR insures and enhancements as needed and maintained a rapor with end users.

• Assists with building workflows for several departments within Epic.

• Assist with building templates for the staff use within the Epic system. Also assists physicians with creating their own personal templates in the system. They were also trained on how they can share these templates with their colleagues.

• Provides assistance on creating order sets for use within the inpatient setting of Epic.

Work History

Mercy Council Bluffs Hospital/Alegent Creighton Health, Omaha, NE (July-Aug 14) Post- Go Live Optimization. Requested by CIO to return for optimization within the procedure center area for nurses and physicians. Main focus was to trouble shoot ongoing and new issues with the system that is not cohesive to the procedure center workflow and create Remedy tickets to assist with getting the issue resolved. I created a continuity binder for the procedure center in which we would be able to log and track our ongoing issues and identify issues that have been resolved. I worked along side the director and Team Lead to create and lead training sessions for the nursing and physician staff in regards to procedure documentation and personalization of the system. Also, I made office visits to physicians that had scheduled cases at the procedure center to give them more insight of the system and personalize their set-ups in Epic so that their work would flow more efficiently. I rounded on the hospital floors daily to assist with any pertinent issues that physicians and the nursing staff had as it would relate to Epic. Worked alongside Epic Analysts in getting outstanding remedy tickets resolved.

Harrison Hospital/ CHI Franciscan Network, Bremerton, WA (July14), Go-Live Support, I assisted with and provided at-the-elbow support to physicians in the Cath-Lab and Heart Care Center utilizing the modules OpTime and Radiant. Assisted surgeons with creating their Heart Cath reports in Radiant, placing pre-op, post-op, and floor orders for patients. Helped physician create note templates in the system to complete their notes within Epic and also set-up dragon profiles so that they would be able to utilize the dragon dictation system within Epic to dictate their notes. Assisted the nurses with documenting pre and post operatively on a patient within OpTime.

UNC at Rex, Raleigh, North Carolina, (Jun14), Go-Live Support,

Provided support within the OR to both Surgeons, Nurses, and Anesthesia staff. Assisted the nurse circulators with correct documentation of the Intra-Op during procedures. Provided support to Anesthesiologist or CRNA’s when needed during procedures. Also worked in the CardioThoracic Recovery Unit were I assisted the nurses with documentation within their flow sheets, correct barcode medication administration, along with transfers and discharges of the patients off the unit. PA’s were also provided support with med rec, orders, and discharges.

Alegent Creighton Health, Mercy Council Bluffs Hospital, Omaha, NE (May14-Jun14), Go-Live Support, Provide at-the-elbow support to surgeons, anesthesia staff, and nurses in Pre-Op and Pacu areas. Surgeons were assisted with placing pre-op orders utilizing order sets and additional orders. They were taught how to customize their order sets according to their liking, as well as, making single orders apart of their preference list. I worked along side physician groups and showed them how they were able to share these items with other surgeons in their group that commonly order the same items. Physicians were taught how to create smart phrases and share them with their colleagues as well. We worked heavily on the Medication Reconciliation portion which caused several hang ups if not carried out properly. I also worked extensively with nursing in correct documentation during pre-op and pacu phases and also infusion visits. Assisted the lead with creating and resolving remedy tickets in regards to the Epic system.

Lucile Packard Children’s Hospital, Palo Alto, CA (May14), Go-Live Support, Provide at-the-elbow support to physicians as well as nurses with Epic 2014 version located at LPCH and Sequoia Hospital which housed a special care nursery that was apart of LPCH. I assisted the nurses with daily documentation within the module Clin Doc. I assisted the physicians with placing orders, daily documentation i.e creating smart phrases, smart lists, preference lists. Streamlined the physician documentation process to make it more feasible for them to carry out their necessary documentation within a timely manner. Assisted inpatient secretaries with getting patients transferred onto the floor. Obtaining necessary information to place into thin charts as well as dropping charges for patients. On the outpatient side I assisted with scheduling appointments and getting patient insurance placed into the system. Support areas were both the Special Care Nursery, Pediatric Intermediate Care Nursery 1 and 2, NICU, and Family Care Clinic.

Wellstar Cobb Hospital, Atlanta, GA (Apr14), Go-Live Support, Provide at-the-elbow support to physicians utilizing Stork, Orders, and Anesthesia model in Epic. Assist the anesthesiologist during the cesarean section cases within Labor and Delivery in placing orders and creating pre and post procedure notes. Helped them personalize and create their own pre-populated order sets. I also assisted the nurses in the Nicu with charting in the ClinDoc module. I assisted the floor secretaries with patient registration and admitting patients. Worked side by side with analysts in resolving tickets created in the command center during the go-live process.

Novant Medical Center, Charlotte, NC (Mar14-Apr14), Go-Live Support, Provide elbow support to surgeons and nurses utilizing Epic OpTime/Anesthesia in the operating room during procedures. I would assist nurses during documentation of the intra-op procedure when needed. I would also assist the surgeons with creating their brief-op and operative notes after completing a procedure on a patient. I assisted the physicians in setting up their dragon dictation accounts so that they were able to utilize dragon while dictating their notes. I would also assist the physicians in placing pre and post op orders for their patients and ensured that they were carrying out a med reconciliation on patients that were either being discharged or transferred to an inpatient floor. While in the operating room or floating in the OR area, I would also assist the anesthesiologist or CRNA’s during the procedure in documenting necessary information in regards to the patient and the case.

Bronson HealthCare Midwest, Kalamazoo, MI (Feb14) Provide at the elbow support as well as additional training to physicians, medical assistants, and nurses. Assist analyst with working through work flow issues within different departments. Assist the physicians with documenting notes and placing orders. Provided guideline information for e-prescribing. Assist physicians with navigating through their In-basket and addressing necessary information. Built Tips and Tricks Sheets for to assist end users with navigating through the system more easily. Assisted the front end staff (receptionist) with arriving patients in the system and updating necessary insurance information and also rescheduling patients for follow-up visits.

Kennestone Main Hospital, Atlanta, GA (Nov13-Dec13) Provided go live support for nurses in Bariatric Surgery Center. I helped the nurses create their lists for their patients. I also helped the nurses do some customization according to their work flow. I was a lead for management to go to other areas assist physicians and anesthesiologist s in surgery when needed throughout the day. I would also go and assist in Labor and Delivery during a c-section when needed.

Cedars Sinai, Beverly Hills, CA (Nov13) Go-Live Support, Provide at the elbow support to nurses, surgeon and anesthesia staff utilizing the OpTime and Anesthesia suite of Epic. Helped assist physicians with pre-evaluation notes prior to surgery. Assist in intra-op on charting patient care. Provide ongoing training and work flow issues to nursing staff on the floor that is being pushed out on a daily basis.

Mercy Medical Center, Des Moines, Iowa (Oct13) Go-Live Support, Provide at the elbow support to nurses utilizing the Cerner module PowerChart. I also assisted physicians with placing orders with the EMR system. Primarily provided support to the PICU area of the facility. I also worked one on one with new nurses customizing the system for their first time use. I provided physician support with placing orders.

Novant Health, Charlotte, NC (Oct13) Go-Live Support, Provided elbow support to physicians and nurses in OpTime and CPOE within Epic. Assist nursing staff with documentation in the Pre, Intra-Op, and Post procedure area. Assist scheduling coordinator with scheduling OR and procedure cases within OpTime snapboard. Assist physicians with setting up profile for Dragon Dictation and instructed them on utilization also provided assistance for anesthesia staff that when needed.

Saint Luke’s Episcopal Health System, Houston, TX (Jan13-Oct13) Credentialed Trainer

Provide first hand classroom training for Physicians and Surgeons in CPOE in Epic. Physicians were taught via lecture along with classroom exercises, having to take a test based on the knowledge they gain in class during the session B class. I also was the primary lead for teaching Anesthesia training class to Anesthesiologist and CRNAs. I also assisted in training OpTime classes. End users were trained on the process of utilizing Epic to complete their day to day

activities. Physicians were trained on how to use Dragon Voice Recognition system for dictating within the Epic EMR environment.

University Health Care System, Augusta, GA (Nov12- Dec12) Go-Live Support

Provide ATE support for end users in the Clin Doc, Ambulatory, and Stork applications. Work with the nursing staff as well as physicians. Mostly provided MD one-on-one assist and worked Team Lead for several departments within the inpatient setting. Assist with coverage for Op-Time for Epic.

Carroll County Memorial Hospital, Carrollton, MO (Feb12-May12) I provided classroom training to physicians utilizing Power Orders. I worked side by side with physicians in helping them personalize the system for their use and creating power plans for their specialties prior to Go Live. I provided at-the-elbow support during the go-live process to physicians on the floor. I also helped to troubleshoot issues on the floor and log remedy tickets for ongoing issues.

David L. Smyth Wound Center, Stuart, FL (Dec11-Jan12) Go-Live on 1/2/2012 One-on-one support was delivered along with group instructions and scenarios at go-live to end users in ambulatory and wound care setting. I provided one-on-one training for physicians and staff.

Bethesda Health Group, St. Louis, MO, (Jan11-Apr11) Provided classroom training to nursing and can staff. Helped develop curriculum for Power Chart to be utilized during classroom training. Assist with developing training material to be utilized during classroom training and on the floor after Go-live. Also provided ATE support during the go-live process.

Cedars-Sinai Hospital, Los Angeles, CA Epic EMR Go-live Support Trainer, (Oct10 to Nov10) On the floor elbow to elbow support for physicians and unit staff within the inpatient setting.

Casa Grande Regional Medical Center, AZ (Sep10) Assist with some end user training for nurses. Assist nurses and physicians with placing orders and charting within Cerner. Assist physicians with creating notes within Cerner as well.

North Sunflower Medical Center, Sunflower, MS (Jun10) Provided classroom training to nurses in Clin Doc as well as helped assist in training Surgeons and Physicians in CPOE. Developed a training curriculum for nurses. Assist physicians with customizing their smart text and saving medications to their preference list. Immediate and effective Go-Live Support to all end users especially nurses while on the floor. Provided support for nurses utilizing Stork and Clin Doc. Assist physicians with placing orders and creating notes in the EMR system.

Sequoia Hospital, Redwood City, CA (May10) Assisted nurses with PowerChart within Cerner. Instructed nurses how to customize/personalize the system according to their needs.

Magruder Hospital, Ottawa County, OH (Apr 10-May10) Assist end users with immediate problems during the Cerner Go-Live. Support staff in all areas when extra assistance was needed. End users effectively transitioned which increased the acceptance of the implementation.

Citrus Memorial Health System, Inverness, FL (Feb10) Provide direct end user support to both nurses and physicians in Paragon. Also provided front end support for CPOE. Facilitate ease of transitioning and support for staff.

Grady Memorial Hospital, Atlanta, GA (Oct09-Jan10) Provide end user assistance to nurses and physicians on the floor during rotations during implementation process. Assist Surgeons and Operating Room staff during OR procedures.

Epic Implementation/Support at Stanford Hospitals and Clinics (Apr 09 to Aug09) I helped to develop training curriculum for CPOE. I trained physicians and nurses in CPOE and Clin Doc within a classroom setting. I assisted nurses and physicians with the personalization process. Provided Go-Live support to physicians and clinical staff within an Ambulatory setting. Provided one on one specialty training for physicians

Sisters of Mercy, Springfield, MO (Oct08-Jan09) Train nurses super users, and end users in Epic Care Clinical Documentation in classroom and one-on-one basis. Assisted with at the elbow support during Go-Live.

Saint Mary Mercy Hospital, Livonia, MI (May 07) Assist physicians and nurses with at-the-elbow support during Cerner implementation. Physicians where assisted with PowerOrders and PowerNotes when needed.

South Georgia Medical Center, Atlanta, GA (Apr 07) Ensure successful operation of applications including education and end-user support with McKesson. Assist staff in adjusting to the new electronical medical record system.

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