Data Processing
Resume:
ERINN ROBINSON
*** **** ****** ******, ******, Texas 76058
******@*****.***
Areas of Focus: Logistics Requirements and Data Entry
Hardworking, versatile and detail-oriented professional, offering progressive experience in sales and account management and client
development. Interested to pursue an engaging position in the logistics and data entry operations to proactively utilize skills and
knowledge honed from hands-on exposure in sales and business operations. Creative and energetic self-starter with the ability to work
under minimum supervision within fast-paced environments. Performance-focused and dynamic; adept at supervising and training
employees, handling new processes efficiently, and developing innovative solutions to increase reliability and improve productivity.
Proficient in utilizing Microsoft Office Suite.
CAREER OVERVIEW
BUSINESS PROCESS IMPROVEMENT
- Took part in spearheading the growth and development of 80 to 1500 account base per manager in support of an Outside Account
Managers Team.
- Established strategic and business objectives that met current and future organizational needs.
CLERICAL ADMINISTRATION CROSS-FUNCTIONAL LEADERSHIP
- Kept the support representatives updated with the new products and promotions, service implementation procedures and new
service platforms.
- Facilitated in-depth training to 50 employees, focusing on researching, analyzing, and troubleshooting problems.
- Assumed full responsibility in handling and encoding the incoming inventory; and guaranteeing the correct pricing for the
entire store.
- Addressed all incoming work request and processed orders from POTs service to T1 circuits.
- Drove efforts in leading a team in initiating contract renewals for large corporations.
- Served as a receiving manager, in charge of managing all incoming inventory
CUSTOMER SERVICE AND DEVELOPMENT
- Dealt with issuing orders for Uverse and Uverse Voice; addressed all inbound customer calls; and provided assistance to
customers within the states of Nevada, California and Southwest regarding telecommunication needs
- Closely coordinated with each customer to efficiently manage their price point with the current promotions and recommend
appropriate solution to their business needs.
- Successfully obtained company objectives through client service and support in collaboration with account managers, inside
service groups, and technical sales.
- Work with clients to determine and resolve issues to minimize service order errors and boost department revenues
- Maintained utmost accuracy of data input in processing large projects to ensure customer satisfaction.
CONTINUOUS PROCESS IMPROVEMENT
- Continually surpassed set-forth sales quotas as a part of a highly recognized top sales team in the Fort Worth Business Sales
Center.
- Contributed strategic insights in attaining 100% quota annually, while securing the customer base through billing support and
analysis.
- Gained citation for outstanding and consistently exceeding customer expectations in service sales and support.
- Gained the highest ranking in order issuance for new UVERSE/VOIP installs and migrations.
- Played a key role in leading the transition of a large scale platform for Edward Jones to migrate all line share DSL services
to Dry Loop DSL services.
- Spearheaded a project to convert all Edward Jones call notes service to the new Unified Messaging platform.
WORK CHRONOLOGY
AT&T - FORT WORTH, TX DALLAS, TX 1999–PRESENT
Global Ordering, Regional Ordering Customer Care 2009–Present
Account Team Support, National Business Markets SW 2004–2009
Service Representative 1999–2004
WINN DIXIE - FORT WORTH, TX
Head Cashier Pricing Manager 1986–1995
AWARDS AND HONORS
Fortune 500 Winner (6) ~ President’s Club Winner (2)
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