Customer Service Manager
Resume:
Gorian Pierre-Louis
Brooklyn, NY 11236
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PROFILE
Senior account executive with more than 15 years of experience in sales and
marketing, operations, human resources, and finance, direct/Indirect
Lending in the banking industry. Possess proven personnel, customer
service, operations, program and project management skills, as well as
diversity in written and verbal communication, leadership, contract
negotiation and interpersonal business relationship. Apply excellent
critical thinking and problem resolutions skills to all projects
undertaken. Employ highest levels of customer service and quality control
to daily management practices, to ensure client satisfaction and generate
repeat business. Successfully grew revenue, increased efficiency and
productivity, reduced costs. Computer skills include Microsoft Windows and
Microsoft Office (Word, Excel, and PowerPoint).
EMPLOYMENT EXPERIENCE
Capital One Bank, Great Neck, NY 2013 to Present
Relationship Manager
Interpreted financial data, forecasted corporate cash flow, developed
presentation jointly with sales and marketing teams. Formulated and
discussed with clients personal credit opinions and loan packages on
accounts involving significant dollar amounts. Examined and analyzed income
and expenditures to provide each business owner with a subjective third
party view that offered tangible feedback on financial business
performances. Interacted with loan officers concerning client financial
ability, capital budgeting, banking, risk analysis, and cash flow
forecasting.
Sovereign Bank, Brooklyn, NY 2011 to 2013
Relationship Manager
Responsible for strategy production, delivery and management of large
portfolio clients through cross-channel marketing campaigns and projects.
Effectively acquires, manages and grows profitable account relationships
with complex business and retail customers that have annual gross sales or
income of more than $1MM and less than $10MM. Made presentation on company
and products and answered potential customers' questions. Accelerated
growth through customer acquisition, retention, and channel expansion,
solving difficult operational challenges to drive technology development
and implementation for clients, partners, and corporation. Continued by
boosting corporate branding by instituting extensive community and regional
good-will initiatives.
JP Morgan Chase Bank, New York, NY 2007 to 2011
Business Banking Specialist
Develops and maintains the company's relationships with contacts/customers
to maintain and expand business. Responsible for the sale and
administration of all banking services to include deposits, loans,
investments, etc. to businesses and/or individuals within the assigned
portfolio. Works with borrowing customers to procure updated financial
information on an ongoing basis. Follows up on loan exceptions to insure
timely clearing. Controls volume of exceptions.
EDUCATION AND TRAINING
Jacksonville University, Jacksonville, FL
Bachelor of Science, Accounting / Finance
KU University, Davenport, IA
Master of Science, Finance
Gorian Pierre-Louis
529 E 79th ST
Brooklyn, NY 11236
C: 347-***-****
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Dear Hiring Manager,
In today's customer service oriented society, timely, friendly, proactive
service is sought to enhance future business growth. Customer loyalty is
always impacted when you employ the right service professional to represent
you when assisting your valued customers. Given my proven record of work
performance and experience in customer service, consumer banking,
operations management, I would like to be considered for this position.
I pride myself on being a result oriented, hands-on individual with
progressive management experience. My long-term experience in the service
and banking industry has taught me how to meet and exceed each customer's
expectations with service that sells. I have assisted all types of
customers in all types of settings. I am efficient, organized, superior
follow-through and excellent at building rapport and fostering mutually
beneficial relationships.
Although my enclosed resume is practical in nature but it cannot convey the
full level of my eagerness to undertake new challenges. Successful
consultative sales person has I have strong financial aptitude. My
experience includes a little over a decade in the accounting profession in
external and internal client-facing environments, Good listener skills,
solid work ethic, and desire to excel, meet deadlines, the ability to
develop and nurture long-term relationships, and enjoy a fast-paced
environment. I also offer
- Over fifteen years of retail and
commercial banking experience
- Ability to effectively hire, train, and manage staff
- Payroll management, scheduling, reports, and inventory
I know I will make a positive contribution to your company, and look
forward to meet and discuss my capabilities in more detail. I am available
for a personal interview at your convenience. I know you are busy, and have
many applications to review, so please let me know if you wish to further
discuss your requirements and my ability to meet them. Thank you for your
time and consideration
Sincerely,
Gorian Pierre-Louis
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