Customer Service Manager
Resume:
kurt
Brooklyn, New York, *****
**********@*****.***
WORK EXPERIENCE
BEST BITE RESTAURANT AND JUICE BAR, Brooklyn, NY
Restaurant Supervisor, Jul 2011 – present
• Enforce safety and sanitation regulations.
• Direct and coordinate the activities of employees engaged in the production or processing of goods,
such as inspectors, machine setters, and fabricators.
• Plan and establish work schedules, assignments, and production sequences to meet production
goals.
• Maintain operations data, such as time, production, and cost records, and prepare management
reports of production results.
customer Service, Nov 2002 – Sep 2011
• Confer with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
Restaurant Manager, May 1999 – Jun 2002
• Oversee activities directly related to making products or providing services.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing,
sales, or distribution of products.
• Review financial statements, sales and activity reports, and other performance data to measure
productivity and goal achievement and to determine areas needing cost reduction and program
improvement.
• Manage staff, preparing work schedules and assigning specific duties.
• Direct and coordinate organization\'s financial and budget activities to fund operations, maximize
investments, and increase efficiency.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with
board members, organization officials, and staff members as necessary.
• Restaurant Manager
TRINIDAD HILTON, Trinidad, P .O.S
Labocan cook, Nov 1996 – May 1999
• Grill, cook, and fry foods such as french fries, eggs, and pancakes.
• Take orders from customers and cook foods requiring short preparation times, according to customer
requirements.
• Grill and garnish hamburgers or other meats such as steaks and chops.
• Complete orders from steam tables, placing food on plates and serving customers at tables or
225 Parkside ave Brooklyn, New York, 11226 347-***-**** **********@*****.***
counters.
• Short order cook
ROYAL BANK TRINIDAD, P .O.S, Trinidad
Customer Service, Jul 1990 – Apr 1996
• Confer with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any
planned adjustments.
E D U C AT I O N
Belford High school, BrooklynNY
• Hotel and Restaurant Management certificate Ashworth University 2007
• New York States Food and Health certificate 2006
• Customer Service certificate Clico Insurance Academy 1995
Ashworth University, Atlanta GA
Hotel and Retaurant Management, May 2007
• Hotel Management structuring
New York States food and health, Manhatan NY
Dec 2005 Feb 2006
• Food and Health
ADDITIONAL SKILLS
• Computer proficient
• Microsoft office
• Training and development
Contact this candidate