HR Professional with qualified certifications and masters degree
Resume:
Norma Smith, MHRD, CEBS, PHR, SHRM-CP
***** ***** ***. ** ***** 116-259
Plainfield, IL 60585
***********@***.***
HR Professional with bilingual (English/Spanish) skills, Master’s Degree in Human Resource
Development with experience in employee benefits, payroll administration, group insurance, wellness and
project management.
*State licensed for Life, Accident & HMO
*PHR (Professional in Human Resources) certification
*SHRM-CP (Society of Human Resource Management-Certified Professional)
*CEBS (Certified Employee Benefits Specialist)
*Member of NAHU (National Association of Health Underwriters)
*Member of the International Foundation of Employee Benefits
*Member of SHRM (Society of Human Resource Management) Chicago and national Chapters
Qualifications:
Texans Credit Union (5/2012 to 12/2014) 250-500 Employees
Sr. Benefits Analyst/Generalist
o Effectively redesigned the structure of benefits plans to ease utilization.
o Implemented wellness programs focused in improving known chronic illnesses in the group.
Assured that these programs were achievable and were enjoyed by the employees to avoid drop
outs
o Created administration processes that resulted in a reduction of time and cost effective
o Instrumental in receiving zero increases during the health plan renewal for the last two years at
this position
o Actively involved in the submission of claims that resulted in $90,000 savings to one employee
alone
o Promoter and educator of best practices of how to best utilize the plans to reduce plan costs
o Acted in a generalist role managing everyday tasks, 401K, health, dental, vision, disability, life,
Flexible Spending Account, unemployment claims/hearings, OSHA, COBRA, FMLA, HIPAA,
ADA, Worker’s Comp, bill audits, employee relations and managed 17 vendors
Excalibur Youth Services, LLC (9/2010 to 12/2011)
Employee Benefits Manager/Payroll Administrator - 250 Employees
o Performed all ongoing Payroll functions and eliminated ongoing problems like cutting checks
outside of payroll or paying employees with erroneous time cards
o Audited all the insurance carriers' bills and secured $5,000 in refunds for over payment in the
health plan missed by previous administrator
o Discovered preceding administrator had quit managing the disability and life products and the
employer was 3 months behind paying for these plans
o Audited all HR forms,W-4, I-9, benefit enrollment to remain in compliance
o Oversaw employee cycle, conducted new hire benefits meetings, was actively involved with
annual open enrollment, new benefits implementations and terminations
o Collaborated and supported the Financial and Human Resource Departments
2
Integrated Benefits, LLC (1/2005 to 12/2011)
Client Manager
o Serviced and supported the Financial and Human Resource departments at large employer groups
o Provided customer service to hourly/salary employees. Turn around solutions were within 24
hours
o Developed and produced marketing materials and was instrumental in securing new business
o Participated in the renewal process, researched and assisted in other administration tasks as
needed
o Assisted the open enrollment meetings (broker side) and tracked for attendance
o Built and provided benefit packets to employers
Education:
Clemson University, Clemson, South Carolina
MHRD (Masters in Human Resource Development)
University of South Carolina Upstate, Spartanburg, SC
George Dean Johnson, Jr. College of Business and Economics (AACSB Accredited) Bachelors of Science
in Business Administration
Awards/Accomplishments/Skills
Dean’s List/National Technical Honor Society/ Who’s Who among Students in American Junior Colleges/
Rotaract Club Member and Board Member/ PHI KAPPA PHI Member/ Lewis and Kathleen Lees
Scholarship/BPW (Business & Professional Women's Club)
MS Office (Word, Excel, Power Point, Access, Outlook)/ QuickBooks/ Time Force (Payroll Software)/
Ultipro (HRIS)/ awarded employee of the month August 2013 at Texans Credit Union.
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