Internal Sales Professional

Ibrahim Alami

***** *********** **., ********* *****, CO 80126 303-***-**** ********@*****.***

EDUCATION

Colorado State University, Fort Collins CO

Bachelor of Science, Business Administration

Concentration: Business Marketing

EXPERIENCE

Jackson National Life, Denver, CO

Market Research Support Specialist 1/13- 8/14

• Communication liaison between 40+ External Wholesalers and their Internal sales partners.

• Utilized Sales Force CRM software to deliver timely and accurate information to our sales teams.

• Performed internet research, prepared PowerPoint presentations and sales pieces as well as Excel spreadsheet

creations and maintenance to assist with ongoing initiatives.

• Gained exposure to business development, marketing, strategic planning, client relationship management and

customer service.

• Assisted in business development efforts, expanding customer base, and increasing revenue potential with

organizations.

Velocity Real Estate and Investments INC, Fort Collins, CO

Market Research Intern 8/12 - 12/12

• Aided in marketing research to help promote awareness and generate business.

• Designed a strategic business plan to help enhance the brand and image of the firm.

• Created a successful marketing plan for new / current brokers to utilize in assisting with generating leads.

• In depth knowledge of using marketing tools in order to provide proper exposure to clients’ properties.

• Updated quarterly reports with current market trends, prices, and rates.

• Gathered precise information of competitive markets and consumer behavior.

Pump Shop N Save, Littleton, CO

Assistant Manager 12/06 - 7/12

• Handled client relationship management functions, which included promoting enduring relationships with a

diverse clientele.

• Skilled communicator and well-developed interpersonal skills through 6+ years of customer service

background.

• Cultivated positive and enduring relationships with customers.

• Played a key role in increasing retention as well as satisfaction rates.

• Welcome customers, maintain knowledge and help with the selection of merchandise.

• Organize merchandise pricing, signage and coding.

• Handle cash, change and operate the cash register.

• Generated return customers by offering attentive and personalized services.

• Exceptional leadership ability concerning team initiatives.

ADDITIONAL SKILLS AND EXPERIENCE

• Profound ability to provide excellence in client services

• Excellent communication skills

• Strong ability to understand financial aspects of the job

• Proficiency in MS Word, PowerPoint & Excel

• Utilization of CRM Sales Force software

• Notable experience in creation of Marketing Plans, SWOT Analyses and Competitor Analyses

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