IT Operations Manager

JAMES B. ADAMS

***** **** ****** *. • SEMINOLE, FL • 33776

Phone 703-***-**** • E-MAIL **********@*******.***

Clearance: Top Secret

Results-producing IT Operations Manager focused on customer satisfaction and with a demonstrated path

of increasing responsibility and a proven record of accomplishment in planning and leading

comprehensive IT operations and software development projects in support of program goals and

objectives.

Summary of qualifications

Fourteen years of IT Program, Operations and Business Management experience:

• Sr. Operations Manager, Program Manager, IT Product Development & Research

Manager, and small Business Owner.

• Leader of tier one through tier three IT operations and help desk teams across multiple

disciplines of system, database, storage, and network administration and engineering.

• Management and leadership of software development teams responsible for enhancement

and maintenance of custom Java applications including Case Management, time keeping,

and reporting applications with aggressive delivery schedules.

• Early innovator in Infrastructure as a Service (IaaS) in creating and managing an IT

product development team responsible for research, development, and implementation of

“go-to-market” web hosting services for Fortune 1000 companies.

• IT Project Manager\Architect: Architect and project manager in the delivery of a multi-

tier IT infrastructure including migration of fifteen production databases and twenty

production applications supporting seventeen thousand users for a federal client. Previous

experience in leading numerous system and application migrations of complex multi-tier

web hosting infrastructures between datacenters including movement of hundreds of

servers, networks, firewalls and supporting applications and databases with minimal

disruption of service for Fortune 1000 companies.

• Lead and management of Quality Assurance (QA), Configuration Management (CM),

and Technical Writing teams in support of development and operational objectives and

implementation of best practices including the acquisition and maintenance of program

ISO 2000 certification.

Technical Environments

Project Management: PlanView - MS Project / Operating Systems: Linux – Windows – ESXi -

Solaris – BSD / RDBMS: Oracle 10g/11g – Oracle RAC 10g/11g – MS SQL – MySQL /

Applications: WebLogic – Oracle Fusion Middleware 10g/11g – Identity Management –

VMware – Tripwire – Serena Dimensions – Oracle BI - Business Objects Crystal Enterprise –

Cognos – Vantos – webT/A – Apache – MS IIS – Cold Fusion – Real Streaming – Custom Java

EE - .Net – Appian BPM - EMC Replication Manager/Recovery Point/Networker / LAN/WAN

Environments: F5 – Cisco – Juniper – Alteon – Nortel / Development Environments: Java EE –

PHP – Perl – ASP - .Net / Development Methodologies: Waterfall – RAD / CMMI / ITIL / ISO

20000

Relevant Employment history

CACI International Inc., Alexandria, VA: November 2011- Present Operations

Manager

and IntelliDyne, LLC, Falls Church, VA: June 2009 - October 2011

Contract in support of Department of Justice Executive Office for United States Attorneys

Responsibilities & Accomplishments:

• Lead in the conceptualization, planning, architectural design, vender management,

budgeting, and project management of a $4.2m+ IT infrastructure upgrade project for

federal client. Took the initiative to work across organizational entities to access existing

and planned enterprise systems and introduced and leveraged open source software,

server virtualization and integration with SAN for a robust, cost effective solution that

has delivered a 99.98+% application availability on monthly basis.

Lead and managed project to upgrade single sign-on (SSO) portal and identity

•

management tier. Project was an upgrade/replacement of physical and virtual

production, pre-production and COOP environments from Oracle 10g OID to clustered

Oracle 11g IdM Access Manager/OID system(s).

• Managed and lead virtualization project for federal client to cost effectively build a new

IT infrastructure to include a new COOP/failover environment. The successful

completion of the project directly resulted in a more agile, flexible infrastructure with a

thirty percent reduction in physical servers

• Managed an application migration project to modify, test, and move over twenty custom

Java, Oracle Forms, and COTS applications plus fifteen Oracle production databases

from Windows to Linux, Oracle 10g OAS middleware to Oracle 11g WebLogic

middleware and Oracle 10g to Oracle 11gR2 databases.

• Introduced and maintained rigorous patching, password and system maintenance

schedules culminating in obtaining an Authority to Operate (ATO) for client

infrastructure and financial applications.

• Introduced Change Management and ITIL best practices with real time oversight of

system and application deployments that have ensured trouble free software deployments

and system maintenance within designated outage windows.

• Major contributor to ISO 20000 certification of program and annual surveillance audits

• Created library of documentation including System Design, System Manuals and a

portfolio of physical and logical system and architecture diagrams.

• Developed strong working relationship with venders with access to support and

engineering teams to overcome challenging technical hurdles in infrastructure

modernization project

• Introduced and maintain robust and deep monitoring of infrastructure and applications to

ensure proactive engagement of potential system and application events resulting in

99.98%+ application availability on a monthly and annual basis.

• Delivered multiple software enhancements and upgrades with minimal defects and

maintained operational acceptable quality levels while adapting to challenges presented

by federal sequestration budget modifications.

JSS-ONE LLC (DBA Quiznos Sub), Harrisonburg, VA

2002 – 2005

Owner/Operator

Responsibilities & Accomplishments:

• Researched, planned, financed, and operated Quiznos restaurant with highest in gross

sales for the state of Virginia, and within the top 50 grossing Quiznos franchises in the

United States, from grand opening in 2003 through the sale of restaurant in 2005. Project

required market research and analysis, negotiations with franchiser, commercial

developers, and bankers. Success found in focusing on outstanding customer service,

attention to budget, strong local marketing initiatives and adherence to inventory and

portion control. This experience is applicable to IT projects, which also require research,

operational execution, and continuous measurement to ensure systems are meeting client

requirements. Close monitoring of P&L resulted in a twenty percent return on investment

over three years.

• Managed marketing campaign across multiple media including radio and supported the

local community with initiatives such as contributing to the James Madison University

“Duke” booster club and little league baseball teams.

UUNet/MCI/WorldCom/(Now Verizon), Ashburn, VA

2000 – 2002 Sr. Mgr., Product Development &

Engineering

1998 – 2000 Operations Manager, Web Hosting

1996 – 1998 System Administrator

Responsibilities & Accomplishments:

• One of the founding members and major contributor in the conceptualization,

construction, and management of UUNet’s Windows web hosting service. This was one

of the world’s first and largest commercial web hosting services used by fortune 500

companies to meet their web hosting needs.

• Revenue growth of web hosting sales starting at zero to exceeding sixty million+ dollars

within four years.

• Substantial contributor to large-scale commercial web hosting infrastructure and the early

implementation of Infrastructure as a Service (IaaS) with services such as “Shared,

“Dedicated” and “Flex” for UUNet (now Verizon).

• Helped build, and eventually managed the Web Hosting Product Engineering team

responsible for building “Shared,” “Dedicated” and “Flex” Windows and Unix web

hosting service product line for UUNet with success based on building hosting services

underpinned by automated service delivery of reliable infrastructure and management

systems in support of 500+ Windows/Unix servers hosting 1000+ web sites, with Tier 4

service level agreements (99.995% availability).

• Evangelized and introduced life cycle methodology and professional documentation

within the engineering group with insistence on business case and feasibility studies; well

researched customer requirements, project execution and closure plans; administrator

guides; gap analysis and postmortem reports.

• Managed multiple projects simultaneously including BSD to Solaris and Windows Server

version upgrades; geographic relocation of 300+ servers; Active Directory roll-out to

450+ servers; numerous service pack and application upgrades; and introduction of new

hosting platforms and services such as multi-tier hosting environments, high availability

clustered database service, streaming and storage options.

• Lead manager working across various corporate teams in the research, development, and

introduction of a new monitoring system that helped achieve 99.995% system

availability.

• Built second and third tier operations team tasked with training and supporting help desk,

datacenter technicians and clients in resolving technical challenges found in managing a

large, complex IT environment.

• Negotiated statement of work and contracts with consulting venders and managed

consulting engagements from beginning to end of projects.

Education

University of Maryland, Baltimore County

Bachelor of Science - Information Systems

Systems Analysis and Design Track

Cum Laude – GPA 3.51

Baltimore, MD

Hawaii Pacific University

Honolulu, HI

Saint Petersburg Junior College

Associate of Arts Degree - Business Administration

St. Petersburg, FL

Certifications

Information Technology Infrastructure Library –ITIL Foundation v3

Training

Project Management Professional (PMP/PMBOK) Boot camp – Pinnacle Training Associates, Inc.

Essential Management Skills Training Program – IntelliDyne, LLC

cLEARANCE

TOP SECRET

TYPE: SSBI – DATE GRANTED: 01/14/2015

NACLC – PUBLIC TRUST

Awards

IntelliDyne 2011 Star Award

IntelliDyne 2010 Founders Award

IntelliDyne 2010 Manager of the Year Runner Up

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