Customer Service Sales
Resume:
Zarna Patel
*** ********* **, *** # ** Schaumburg, IL 60193 • Phone 224-***-****
acod1v@r.postjobfree.com
OBJECTIVE
To obtain a full time position serving the needs of older adults in a long term care or post-acute setting.
EDUCATION
Bachelor of Science in Public Health, December 2013
Northern Illinois University, DeKalb, Illinois
Emphasis: Health Administration
EXPERIENCE
Move In Coordinator, Lexington Square, Lombard IL
October 2014- Present
Helps maintain the Marketing Database on a daily basis.
Assist with execution of lead generating consumer events by marketing team.
Answer phone calls and emails of the marketing department.
Manage a list of assigned leads with proactive follow up and co selling with sales.
Manage the design center for upgrade selection and customize apartment for prospect resident.
Planing monthly housewarming party for the new resident.
Process all checks received for deposits and billing for a new applicants.
Maintain the resident file, office files, weekly status report and daily community update files.
Demonstrates administrative abilites answering phone call from familes and referral agencies.
Assistant Activity Director, Lexington Health Care and Rehabilitation, Lombard IL
December 2013- October 2014
Managed employees in the activity department
Collaborated with other team members with special projects and events
Worked with families and patients to sign members up
Gave tours to prospective patients and family members coming to facility
Demonstrates administrative abilities by answering phone calls from hospital
Facilitate admission for incoming referrals including answering phone calls, processing paperwork
Assisting administrator for creating the annual survey binder for IDPH
Assisted activity aide implementing activities with Alzheimer's unit.
Activity Aide, Lexington Health Care and Rehabilitation, Schaumburg, IL
December 2012- December 2013
Assist in implementing activities related to physical, mental, and psychosocial well-being for each patient or resident
Implemented activities related to physical, and mental for Alzheimer's patients
Conduct programs related to each resident or patient’s needs
Assisting Activity Director in developing and implementing new programs
Creating, maintain, and complete Minimum Data Set paperwork
Document required paperwork related to Minimum Data Set
Information Technology Services Technician, Northern Illinois University, DeKalb, IL
August 2011- May 2012
Educate students on Microsoft Office, University database, Photoshop, and Printers
Troubleshooting technical problems with the lab computers
Beauty Advisor Walgreens Inc, Bartlett, IL.
October 2008 – December 2012
Handle customers effectively by identifying their needs and providing excellent customer service
Developed sales pitches for new products and promotional items
Skilled in working in a team environment and with diverse coworkers on new projects
INTERNSHIP EXPERIENCE
Healthcare Administrator Intern, Lexington Healthcare and Rehabilitation, Schaumburg, IL
August 2013 – Present
Perform administrative duties such as completing daily labor reports, inservicing, and auditing
Attend various meetings including Utilization Review, Morning Meeting, Stand Down, Medicaid Review, Safety Committee, and Quality Assurance
Completed rotation in all departments within the facility including payroll, admissions, social services, scheduling, dietary, housekeeping, and MDS
Identify financial needs and maintain financial budget within departments
Conduct daily environmental compliance rounds
Continuing to focus on various projects including changing meal times for post-acute patients, analyzing current medical supply system and identifying changes needed, and improving patient satisfaction survey response and results
ADDITIONAL SKILLS
Computer: MS Word, Excel, Power Point and Hardware/Software installation.
Foreign Language: Conversant in Hindi, Fluent in Gujarati.
HIPPA Compliance
Creating and maintaining Minimum Data Set (MDS)
Alzheimer's BEST FRIEND training
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