Customer Service Sales

Leigh A. Cole

*** ******** ** *** #* Fayetteville, NC. 28314

Phone: 423-***-****

Email: ******@*****.***

SUMMARY OF QUALIFICATIONS

Administrative Support professional experienced working in fast-paced environments demanding strong organizational,

technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident

and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to

multi-task effectively. Capabilities include:

• • •

Customer Service & Relations Filing & Data Archiving Daily Schedule Planning

• • •

Customer Sales Office Equipment Operation Word Processing & Typing

• • •

Computer Operations Telephone Receptionist Processing orders

PROFESSIONAL EXPERIENCE

ACT Johnson City, TN Mar2014 – present

Fraud Claims Representative:

• Filed inbound fraud claims for Bank of America customers

• Reviewed and researched accounts for potential abuse patterns

• Reviewed and analyzed fraud claims to make appropriate business decisions

• Maintained chain of custody on all documents and followed all confidentiality security guidelines

Security Force Inc Blountville, TN Jul 2013 –

March2014

Sales Representative:

• Pursue new accounts through lead generation, cold calls and advertising referrals.

• Research customer products to enhance knowledge of product markets and competition.

• Perform sales presentations to customers in a tactical and professional manner to gain their business.

• Handle high volume phone sales, email inquiries and referrals.

• Answered technical questions and walked though setting up systems

FedEx Ground Kingsport, TN Aug 2011 – Nov2012

Package Handler:

• Handled and sorted more than 3000 packages daily in transit to customer while maintaining minimal

discrepancies or misplaced packages during transit to less than 1%

Experience in fast paced production environment requiring an excellent attention to detail skill set.

•

Experience routing packages through distribution plant to proper destinations for assurance of delivery

•

to final destination.

• Responsible for quality control of package labels on a daily basis for inaccurate information

• Conferred with logistics management teams to determine ways to optimize service levels, maintain supply-chain

efficiency, and minimize cost of unused planned assets.

• Played role in monitoring warehouse to assess receiving, storage, shipping, or inventory integrity

• Analyzed daily requirements then coordinated and communicated with 20 team members to ensure optimal

support in daily shipments.

First Tennessee Human Resource Agency May 2011 – Nov 2011

Client Services Manager:

• Prepared, maintained, and updated all documentation of new and existing clients as needed

• Served as a liaison between the Agency and clients on a daily basis

• Adhered to strict contract requirements of clients under various programs and contract requirements

• Generated daily and monthly reports for internal reporting

• Scheduled and coordinated client appointments on a day to day basis

• Provided administrative/secretarial support for the department/Agency such as answering telephones, assisting

visitors, and resolving and referring a range of administrative problems and inquires at the lowest level

• Maintained confidentiality in all aspects in accordance with rules and guidelines set forth by the HIPPA Act and

the First Tennessee Human Resource Agency

Blountville Auto Salvage Nov 2010 – May 2011

Customer service and Administrative Assistant:

• Attracted and retained customers by building strong customer service relationships

• Consistent presentation of a professional image, both on the phone and in person

• General administrative duties; maintained supplies and office equipment, filling, etc

• Responsible for customer payment and other various transactions

• Responsible for finding miscellaneous parts, placing orders, and then logging the receipt of shipments in a timely

manner

EDUCATION / CERTIFICATIONS

• King University currently pursuing a bachelor in business Administration

-Current GPA 4.0

-Presidents List Fall 2013 http://king.meritpages.com/Leigh-Ann-Cole/1952843?expand=3094173

• Northeast State Technical Community

• Certified Nursing Assistant Course Erwin Health Care Center Sept 2010

ADDITIONAL KNOWLEDGE

• Operating Systems: Microsoft Windows XP, Vista, and 7

• Software: Microsoft PowerPoint, Excel, Outlook, Access, and Word.

• Hardware: Laptops, Desktops, All in one printers, printers, scanners, fax machines

Contact this candidate