JOE CURTO, CET
PROFESSIONAL EXPERIENCE SUMMARY
< 26 years of experience in Quality Continuous improvement concepts and
< Expected to achieve Professional Engineer (P.Eng.) status by spring of
< Certified as Engineering Technologist (CET) with OCETT
< Was Certified as Quality Engineer (CQE), Quality Auditor (CQA), and
Quality Technician (CQT) with ASQ
< Trained and certified as Six Sigma Master Black Belt through General
< Trained and mentored Six Sigma methodologies in manufacturing,
purchasing, logistics, process and supplier quality atmosphere to
< Experience in leading, coaching, developing, and project managing Six
Sigma improvement teams in manufacturing, transactional and commercial
< Extensive Experience in ISO/TS Quality Management Systems
< Extensive Experience in project management of six sigma/lean projects,
product development, process development and implementation
< Extensive experience in the field of Metrology and its applications
< Extensive experience in Geometric Tolerancing & Dimensioning (GT&D) and
Co-ordinate Measuring Machine (CMM)
< Instructor of Quality Concepts & Tools at Mohawk College
< Deliver various presentations on Six Sigma/ Quality concepts at McMaster
< Ability to develop and deliver training & presentations to various
disciplines in an organization
< Managing personnel in both Salaried & Bargaining units
< Ability to lead in a team environment and drive change in an
< Proactive team player with excellent communication and well developed
< Ability to influence and motivate people at all levels
< Ability to analyze and solve problems efficiently and make reliable
< Highly organized, self-directed, dependable and ability to prioritize
and manage multiple tasks in deadline sensitive environment
< Proficient in Statistical Software Minitab, Microsoft Office (Word,
Excel, PowerPoint, Outlook, etc.)
CRS Electronics Inc.
Director of Operations & Quality, Welland, ON
Sept. 2012 - Present
Responsible for the overall management of manufacturing and distribution
operations which includes all aspects of warehouse,
production/manufacturing, delivery, project management, and quality.
Ensure a high level of customer satisfaction while maintaining a profitable
business operation through effective management of personnel and meeting
customer orders and delivering them on time with expected performance and
< Developed/design, implemented, and directed all manufacturing processes
and distribution of all new product introductions and current products
for Light Emitting Diodes (LED) Lamps and LED fixtures. This included
products manufactured in Welland and working with Contract Manufacturers
< Oversaw and project managed all New Product introduction being produced
at the contract manufactures facility including planning, development,
implementation and maintenance of manufacturing methods, processes and
operations for new and existing products.
< Ensured completion of all product development timelines, delivery,
quality and required business metrics by organizing and streamlining all
< Develop, implemented and monitored key performance indicators for all
aspects of operations and quality.
< Layout warehouse for ease of identification and retrieval to ensure FIFO
methods and Hold programs
< Developed inbound staging with quality release and for outbound
shipments final inspection and order accuracy.
JOE CURTO, CET Page 2
CRS Electronics Inc.
Director of Quality, Welland, ON
July 2011 - Sept. 2012
Responsible for the overall quality of product, service, manufacturing
processes from supply chain to delivering to customers and all business
process to ensure consistency and satisfaction of internal and external
< Involved in product development and the supply chain of all new product
< Established and develop strong working relationships with internal and
external working teams.
< Serve as a resource to the entire organization to provide guidance,
training and consultation on new product development and current
< Involved in process development and improvement using Six Sigma and lean
< Responsible for compliance of all products to applicable regulatory
< Developed product and process traceability from raw materials to
finished products including when stored in the warehouse.
< Develop, implemented key policy and procedures such as new supplier
survey and selection, engineering change procedure, purchasing
procedure, return product process, etc.
< Involved in all corrective actions, problem solving both internal and
Mohawk College Applied Arts & Technology Hamilton, ON.
Instructor - QC101 Quality Concepts, Techniques & Motivation Apr. 2006 -
< Teach and deliver the learning objectives of QC101 as this is part of
Quality Assurance Level I in Continuing Education Certificate program.
< Follow learning objectives and of the course by employing a Total
Quality Management (TQM)/Performance Excellence framework.
< Expose the students to the basic principles and methods associated with
TQM/Performance Excellence and how these principles can be applied
across a spectrum of both manufacturing and service organizations.
< Cover best practices and illustrate the relationship between
TQM/Performance Excellence and various theories and models studied in
management is illustrated and industry best practices are covered.
< Follow Mohawk College Policy and Procedures and other duties as an
Mabe Canada Inc. (Formally Camco Inc.) Burlington, ON.
Finished Goods Engineering & Quality Manager
Aug. 2009 - Present
< Managed department of 4 salary personnel and 1 student
< Responsible that product introduced in Canada meet all GE branding
agreements, certification and regulatory requirements by working with
design engineers at each factory and supplier.
< Monitor to make sure new product introduction meet six sigma objectives
set out by the program.
< Work with Product Groups to manage new product introductions in a timely
manner and within budget
< Responsible for overall Quality of all product categories and to monitor
and meet Service Call Rate objectives and drive improvement with our
suppliers and factories.
< Monitor and improve Product returns, damages and scrap of product.
< Work with Customer Relations teams to resolve customer concerns and
< Work with Service team so they have required knowledge and tools to
repair and service product.
< Responsible for Safety of products and work with regulatory and
< Developed process to investigated escalated customer concerns and safety
related issues so that products can be properly reviewed and reported
back to our suppliers and factories by working with call centres and
< Reduced scrap by $1 million dollars
< Improved Service call rate by 15%
< Improved Returns and damages by 20%
JOE CURTO, CET Page 3
Garland Commercial Ranges Ltd. Mississauga, ON.
Quality Leader (Manager)
Aug. 2006 - Aug. 2009
< Responsible to design, implementation and management of Quality
< Encourage, train, and develop the use of quality engineering methods.
< Development and maintenance of quality control systems as per ISO 9001
< Develop & implement in the application and analysis of testing &
inspection procedures & instruments
< Apply and implement many continuous improvement initiatives using
problem-solving tools in a team environment.
< Responsible to make sure regulatory procedures and tests are perform as
per regulatory/certification bodies &standards (CSA, UL, CE, AGA,)
< Participate in preventative & corrective practices to ensure total
< Manage quality's internal failure costs, such as scrap and rework, etc.
< Diagnose, forecast and identify quality problems, and follow up on
defectives shipped to the customers.
< Perform duties of SQA lead auditor and internal audit team.
< Manage Quality Assurance Department of salary and bargaining unit
< Experienced in the development & implementation of ISO 9000 including
QS9000 Quality Systems.
< Trained in Lean manufacturing, Kaizen, Kanban.
< Developed and implemented Quality Assurance training modules and
performed the training.
< Developed and implemented numerous Quality System procedures and
< Reduce Warranty and address customer complaint issues using closed loop
corrective action process.
< Performed Supplier Quality System Audits.
< Enhance an organizational cultural change by applying & implementing
quality assurance methods.
< Understanding and experience in Collective Agreement provisions and
Mabe Canada Inc. (Formally Camco Inc.) Burlington, ON.
Product Manager - Cooking Products
Mar. 2004 - Aug. 2006
< Cooking product expert and advocate
< Lead product teams in the development and maintenance of specific
< Acquire & analyze competitive price and product data to develop business
case analysis for input in current and new product decisions.
< Convey recommendations on future product line strategies to product
teams and brand management.
< Manage product information such as line logic, price, SKU productivity,
website information, manuals, warranty, etc.
< Work closely with Sourcing teams to meet engineering and quality
< Work closely with suppliers meeting Canadian standards and meeting
< Launched new electric ranges total of 60 SKUs from two different
suppliers, meeting and managing project timeline. Provide Sales team
necessary documentation needed to launch the program.
< Launched new line of Barbecues working with new supplier and finalizing
product plan suitable for the Canadian market. Provide necessary
documentation need to launch the program.
< Monitoring current product sales performance, using 6 sigma tools to
analyze data and make recommendations for new products and add features
to current products.
JOE CURTO, CET Page 4
General Electric Canada (Camco), Hamilton, ON.
Six Sigma Quality - Master Black Belt
Jun. 2001 - Mar. 2004
< Provide training, development and execute workshops to employees and
< Work with Greenbelts and Blackbelts so they can become certified.
< Identify opportunities for Six Sigma applications to improve processes,
cost, and eliminate waste.
< Drive and keep key stakeholders abreast of active and pending projects
and assist stakeholders and process owners to prioritize improvement
< Facilitate as well as lead large cross-functional complex projects
initiatives for define assigned areas.
< Provide mentoring and technical support and assistance to Purchasing and
Supplier Green Belts
< Champion business goals, measurements and accountability system for Six
< Coordinate project reviews to ensure process controls are in place and
< Promote Six Sigma through award system and Website maintenance.
< Received high performance employee recognition award.
< Received Stock Options award based on performance and performing beyond
scope of my job duties.
< Provided and assisted in more than four Six Sigma training sessions.
< Successfully completed GE Master Black Belt Training Course and obtained
< Trained 9 high potential employees from suppliers unique to Camco.
< Coached, motivated and supported 20 Green Belts from unique suppliers,
16 purchasing team members.
< Mentored, assisted, and closed over 75 projects with an approx. savings
of over $9.0 million closing projects various areas of the business.
< Supported in promoting of Six Sigma successes by having Six Sigma
< Invited to be guest speaker at McMaster University on numerous occasions
< Completed two multi-functional Six Sigma Projects with a combined
estimated savings of $500,000.
General Electric Appliance Canada (Camco), Hamilton, Ontario
Quality Engineer - Refrigeration
May 1999 - Jun. 2001
CASE Canada Corp., Hamilton, Ontario
Manager Quality Systems/TQM Coordinator Mar. 1997 - May 1999
Quality Analyst (bargaining unit position) Aug. 1993 - Mar.
Quality Layout Inspector (bargaining unit position) Aug.
1989 - Aug. 1993
Galtaco Redlaw Casting Corp. Brantford, ON
Quality Engineering Technologist
Feb. 1988 - Jul. 1989
EDUCATION / PROFESSIONAL DEVELOPMENT
Association of Professional Engineers of Ontario (PEO)
2002 - Present
Professional Engineer (P.Eng)
. Currently in the process to upgrade Technologist status to
Professional Engineer (P.Eng.)
1. Examination Program set by PEO
2. Expected to be completed by Spring of 2015
Certification as Six Sigma Master Black Belt
Canadian Institute of Management
1997 - 2001
Certificate as "Certified in Management" (CIM)
Mohawk College of Applied Arts & Technology
Certificate in Quality Assurance Level II
1991 - 1994
Certificate in Quality Assurance Level I
1988 - 1990
Co-op Diploma Mechanical Engineering Technology
1984 - 1987
JOE CURTO, CET Page 5
OTHER DEVELOPMENT TRAINING
> Internal Auditor Training - 2007
> GE Master Black Belt Competency Course - 2003
> GE Leadership Skills Development -2000
> Six Sigma Training as Black Belt - 1999
> Design for Manufacturing - 1999
> Simpler - Lean Excellence through Involvement - 1998
> Group Leader Health & Safety Basic Training - 1998
> Co-ordinate Measuring Machine (CMM) using PC-DMIS for Windows
software - 1998
> Case Lead Auditor Training - 1997
> Demand (Case) Flow Technology, Internal Training - 1997
> Roundness & Surface Texture Measurement, Taylor-Hobson - 1997
> Universal Measuring Machine, Mahr - 1997
> Design for Manufacturing - 1996
> Co-ordinate Measuring Machine (CMM) using PC-DMIS for DOS
software - 1995
> Co-ordinate Measuring Machine (CMM) using Mitutoyo Geopak
Software - 1988
> Certified as "Quality Auditor" as established by American Society For
Quality (ASQ) 2003-2009
> Certified as "Engineering Technologist " under Ontario Association of
Certified Engineering 1997
Technicians and Technologists (OCETT)
> Certified as "Quality Engineer" as established by American Society For
Quality (ASQ) 1996 - 2009
> Certified as "Quality Technician" as established by American Society for
Quality (ASQ) 1990
> American Society for Quality (ASQ)
> Ontario Association of Certified Engineering Technicians & Technologists
> Available upon request