Customer Service Manager
Resume:
Maria C. Lopez
**** ******* **. ***#** Houston TX, 77057 832-***-**** **********@*****.***
OBJECTIVE
To enter in a challenging and rewarding position that will let me grow professionally while at the same
time contributing to the company’s profitability, productivity, and efficiency.
EDUCATION
May 2014 University of houston-downtown
Major: BBA International Business
Minor: Finance
hOnors and activities
Achieved Dean’s List for two semesters and earned a 3.1 grade point average (on s 4.0 scale) in major
courses.
Member of the International Business Association.
Member of the Financial Management Association.
WORK EXPERIENCE
Land Technician Conocophillips Sep 2014 to January 2015
Work on special projects as they were assigned.
Drafting of letters and ballot election to interest owners.
Analyze and examine oil and gas leases, title opinions, assignments, and other documents to determine
applicable ownership.
Record and keep up to date interest owners ballot elections on firm books to determine their
participation on the drilling of new wells.
Track elections letters, bonus checks, title opinions, and other legal documents through USPS certified
mail system to ensure their delivery.
Perform general office functions including providing administrative support to an entire team.
Responsible for keeping record and inventory of any information mailed to interest owners, such as
AFE, Ballot Elections, Non-consent Letters, Well requirements, and Geological Prognosis.
In charge of uploading legal documents into DSM and Maxwell.
Responsible for confidential and time sensitive material.
Customer service Men’s Wearhouse June 2010 to September 2014
Responsible for shipping and receiving merchandise
Responsible for completing daily and weekly reports
Assist store manager, and contribute to the overall success of the company using telephone skills and
sales strategies.
Responsible for store’s supply orders
In charge of maximizing company sales
Responsible to maintain inventory control
Offer support to managers with operational functions
QUALIFICATIONS
Ability to work independently, prioritize multiple tasks, and takes on new challenges.
Ability to work as part of a highly dynamic and interdependent team.
Hold strong work ethics
Ability to maintain a high quality work environment
Highly dependable and proven record of initiative and creativity
Exceptional communication and interpersonal skill; commitment to customer satisfaction.
Native fluency in Spanish (speaking, reading, writing, and comprehension)
Software applications skills: Microsoft Word, PowerPoint, Excel, Oracle, DSM, Well Master, Outlook,
Financial Service Systems, SCA, PeopleSoft services, Point-of-Sale software, UPS campusShip,
Certified Mail system.
Time management skills with the ability to meet deadlines
Proficient in data entry and data management
Self-starter who can quickly grasp and apply new ideas
Ability and Flexibility to work on projects as needed.
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Willing to relocate
Ability to build personal relations
Ability to organize workflow and use time efficiently.
Ability to show strong attention to detail.
Proficiency in producing and analyzing billing related reports.
Proficiency in problem solving skills
Willing to learn
Maria Lopez
6363 Skyline Apt #33
Houston TX 77057
**********@*****.***
Katha Valigura
Land Technician
16290 Katy Freeway
Houston TX 77094
Office: 281-***-****
Cell Phone: 713-***-****
*****.********@**************.***
Relationship: Immediate supervisor
O’Neal Mathews
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Regional Manager
11081 Westheimer Rd,
Houston TX 77042
***@***.***
Relationship: Immediate supervisor
Paco Ferrufino
*********.*@*****.***
Relationship: Coworker
Jose Olivares
****************@*****.***
Relationship: School Teammate in major projects.
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