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Customer Service Manager

Sissonville, WV
February 17, 2015

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Donna Moore

*** ***** *****

Sissonville, WV ****0



Diligent and resourceful professional offering competing demands for time and attention while

maintaining a positive and approachable demeanour. Articulate communicator with solid interpersonal

skills across all levels and backgrounds. Combines a client-focused work ethic with proactive problem

solving strengths. Enthusiastic team player with quick-study capabilities, appreciated by others for willing

stepping up to any challenge.

Core Strengths:

General Office Procedures

Customer Service

Accounts Payable and Receivable

Filing and Records Management

Document / Form Preparation

Appointments and Scheduling

Correspondence Preparation

Workload Prioritization

Confidentiality Assurance

Transaction Processing

Experience Summary

Workforce WV, Charleston, WV 2014

Interviewer 1

Duties included working front desk, answering phones pulling job orders and referring clients,

batching, appeals, faxes, copies, logging all clients and personal that serviced them. Testing and

entering test scores into computer, keeping the front organized and handling any problem that


WV State University, Institute, WV 2010 to 2014


Duties included answering the switchboard phone and direction the calls in the right direction,

answering the work control phone and taking messages along with making sure that the right crew

got the right work order, taking calls and dispatching the campus security. Watching camera

monitors for signs of trouble, worked the window to make sure that the people that came in got to

the right offices, handled cars and credit cards going out and coming back, took calls from Metro

911, Handled keys for the building on campus, kept logs for all calls for both work control and

campus police.

WV Department of Health, Charleston, WV 1981 to 1983

Case Aide

Reviewed monthly printouts from the State Welfare Department; made files for the child,; sent out

correspondence to families concerning the programs for their children; Made appointments for

participates to see the doctors; Made home visits to the families that did not respond to the

correspondence sent out to them pertaining to the programs available; Took medical histories for

all the children eligible for the programs; Charted information on all eligible children and

maintained their files to make regular appointments with the necessary doctors; Worked the front

desk at clinics in addition to taking n vital statistics in preparation for the doctor; Kept adequate

filing system. Services provided to Clay and Braxton Counties.

Answered incoming calls, made appointments

Sorted and sent out mail

Accepted increasing responsibility demonstrating flexibility and ability to learn quickly

Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple

tasks, meet deadlines, and provide quality service.

Acquired excellent communicaton and interpersonal skills with the public and coworkers

Assisted guests and other employees with resolving problems and answering questions

Communicated professionally with upper management and customers

Communicated clearly and respectfully to customers

Answered calls, entered data, faxed, typed and made outbound follow-up calls

Skilled in multiple filing methods

Skilled in ten key touch, Excel, Word, Windows 7 and 8

Dixie Distributors, Dixie, WV 1977 to 1977


Sales clerk involving helping customers in finding what they were looking for, checking them out,

ordering merchandise when the inventory was low, when items came in I priced them and

restocked the shelves; did the accounts payable, paida expenses for the company, did the banking

for accounts receivable, organized document for monthly visit of Accountant, did payroll for


Ronceverte Cab Company, Ronceverte, WV 1976 to 1976


Answered phones taking calls for fares, Routed and assigned drives to appropriate location,

Recorded and maintained files and records, regarding customer requests, charges, fees, and

expenses and other dispatch information.

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