Customer Service Manager
Resume:
Donna Moore
Sissonville, WV ****0
*********@*****.***
Summary
Diligent and resourceful professional offering competing demands for time and attention while
maintaining a positive and approachable demeanour. Articulate communicator with solid interpersonal
skills across all levels and backgrounds. Combines a client-focused work ethic with proactive problem
solving strengths. Enthusiastic team player with quick-study capabilities, appreciated by others for willing
stepping up to any challenge.
Core Strengths:
General Office Procedures
Customer Service
Accounts Payable and Receivable
Filing and Records Management
Document / Form Preparation
Appointments and Scheduling
Correspondence Preparation
Workload Prioritization
Confidentiality Assurance
Transaction Processing
Experience Summary
Workforce WV, Charleston, WV 2014
Interviewer 1
Duties included working front desk, answering phones pulling job orders and referring clients,
batching, appeals, faxes, copies, logging all clients and personal that serviced them. Testing and
entering test scores into computer, keeping the front organized and handling any problem that
happened.
WV State University, Institute, WV 2010 to 2014
Operator
Duties included answering the switchboard phone and direction the calls in the right direction,
answering the work control phone and taking messages along with making sure that the right crew
got the right work order, taking calls and dispatching the campus security. Watching camera
monitors for signs of trouble, worked the window to make sure that the people that came in got to
the right offices, handled cars and credit cards going out and coming back, took calls from Metro
911, Handled keys for the building on campus, kept logs for all calls for both work control and
campus police.
WV Department of Health, Charleston, WV 1981 to 1983
Case Aide
Reviewed monthly printouts from the State Welfare Department; made files for the child,; sent out
correspondence to families concerning the programs for their children; Made appointments for
participates to see the doctors; Made home visits to the families that did not respond to the
correspondence sent out to them pertaining to the programs available; Took medical histories for
all the children eligible for the programs; Charted information on all eligible children and
maintained their files to make regular appointments with the necessary doctors; Worked the front
desk at clinics in addition to taking n vital statistics in preparation for the doctor; Kept adequate
filing system. Services provided to Clay and Braxton Counties.
Answered incoming calls, made appointments
Sorted and sent out mail
Accepted increasing responsibility demonstrating flexibility and ability to learn quickly
Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple
tasks, meet deadlines, and provide quality service.
Acquired excellent communicaton and interpersonal skills with the public and coworkers
Assisted guests and other employees with resolving problems and answering questions
Communicated professionally with upper management and customers
Communicated clearly and respectfully to customers
Answered calls, entered data, faxed, typed and made outbound follow-up calls
Skilled in multiple filing methods
Skilled in ten key touch, Excel, Word, Windows 7 and 8
Dixie Distributors, Dixie, WV 1977 to 1977
Clerk/Manager
Sales clerk involving helping customers in finding what they were looking for, checking them out,
ordering merchandise when the inventory was low, when items came in I priced them and
restocked the shelves; did the accounts payable, paida expenses for the company, did the banking
for accounts receivable, organized document for monthly visit of Accountant, did payroll for
employees.
Ronceverte Cab Company, Ronceverte, WV 1976 to 1976
Dispatcher
Answered phones taking calls for fares, Routed and assigned drives to appropriate location,
Recorded and maintained files and records, regarding customer requests, charges, fees, and
expenses and other dispatch information.
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