Customer Service High School

Octavia Montgomery

Tampa, FL

*******@*****.*** - 813-***-****

Proficient, reliable, and highly motivated professional, who thrives in a customer services related atmosphere.

Demonstrates personal accountability, and excellent leadership skills. Perpetual stamina and accuracy skills.

Authorized to work in the US for any employer

WORK EXPERIENCE

CSR

General Dynamics Information Technology - Riverview, FL - April 2013 to February 2014

Responsibilities

* Respond to beneficiaries problems and put down plausible solutions.

* Communicate quotes and statements to Beneficiaries regarding policies, costs, consequences, and

obligations.

* Keep records of interactions with Beneficiaries and transactions with parties with individual follow ups.

* Store and save information in the computer hardware for future reference and working with database.

* Remain informed about conception and modification of policies to provide information to others.

Accomplishments

I ranked 55 out of 889 CSR Reps in our companies building.

Skills Used

* Verbal skills to converse with the Beneficiaries, answer their queries and convey company policies.

* Language skills

* Presence of typing and computer skills

* Writing skills

* Overall familiarity with the insurance industry

Cashier

Walmart - Tampa, FL - November 2012 to April 2013

Responsibilities

*Provide customer service

*Conduct financial transactions using a cash register

*Courteously assist customers while creating a welcoming environment in support of the company's values

and mission

*Assist with stocking at slow business hours

Skills Used

* Customer Service

* Ability to perform exceptional service to both internal and external customers.

* Ability to follow written and verbal instructions and communicate effectively.

* Effective time management and the ability to make sound decisions in a fast paced environment

Visitor Service/Ride Operator

Tampa's Lowrey Park Zoo - Tampa, FL - December 2012 to March 2013

Responsibilities

* Providing exemplary customer service as outlined by department guidelines.

* Responding to all guests queries and providing general information.

* Managing large groups and crowds in a manner consistent with department guidelines.

* Maintains cleanliness and organization of ride area and surrounding areas.

* Follows established guidelines to ensure the safety of guests and staff.

* Attentively operating mechanical machine rides as well as ensuring ride is working safely prior to letting

guests on the ride.

Skills Used

* Customer Service

* Ability to perform exceptional service to both internal and external customers.

* Ability to follow written and verbal instructions and communicate effectively.

* Effective time management and the ability to make sound decisions in a fast paced environment.

EDUCATION

High School Diplomia

Hillsborough High School - Tampa, FL

2008 to 2011

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